Plano Plumbing & Leak Detection

mel m.

They came to fix a copper pipe. We already knew where the leak was. 10 minute job. They charged me $325 which I thought was high but needed it done. I asked them to check the feast of pipes and do this. Just ran the water in my bathroom, never checked any thing. The also recommended a painter to fix the ceiling, a friend.. he wanted yo charge me $650.. another painter charged $450 for same work. I think they were over chafing because I was a woman. Bad on me for not getting second quote.

Karina L.

Service was horrible. They are quick to responding to you, but then they get there with attitude, particularly the head plumber. Even his helpers were saying that they have seen multiple issues with the way he talks to people.
Very rude. The plumber said they were under a lot of stress with all the calls from the winter storm, well so are all the homeowners. No empathy whatsoever. I would never recommend them to anyone.

Mike P.

These guys did a fantastic job. They answered their phone, they gave a quote and were here within an hour or so. This is customer service right here. We have 2 water heaters one was leaking and they were both installed at the same time 15 years ago so we went ahead and had them replace both of them. I didn't feel taken advantage of and I am very pleased with their work. I would recommend them for any of your plumbing jobs. I'm saving their number as they are keepers.

Lindsey B.

This company was AMAZING to work with. I called and within and hour two plumbers were at my door. They found the leak and made repairs. They were very affordable and trustworthy! If I need any more services, I will definitely use them again. They even helped with documentation for my insurance claim. Great service! Excellent company! Highly recommend!

S1116 L.

I'm very picky when it comes to finding a repair technician etc- I usually do a lot of research and get recs from friend etc however this time around I didnt get a chance to find someone 2/2 to work etc so I left it up to my husband to find someone and he ended up finding Plano Plumbing for a leak problem we had- at first I was hesitant because of some of the reviews I read but I figured I could at least get an estimate. The first problem we had was what we thought was a kitchen leak but ended up being another issue so they just gave their recs and didnt charge us at all for their time. I called them up again for a leaky faucet outside our house and not only was it repaired quickly but he even found ways for it to be cheaper than his original quote. He was quick and to the point and I didnt feel like he was trying to dishonest or dodgy. They will always be my go-to for any plumbing issues we have- I would highly recommend trying these guys out.

Lequitta L.

This is the second time I've used Plano Plumbing. Both times, I have been extremely pleased. I have a drain that is a major problem that requires climbing on my roof and snaking to clean out. Jack and his team are always punctual and reliable. They are professional and do what it takes to get the job done at a reasonable price. I will definitely be calling them in the future!

Rebecca D.

This company is very shady. DO NOT USE THEM!!!
They came out for a simple one man repair. Brought 4 men to do it. Wanted to charge us for the 4 men who weren't doing anything. They quoted $1,350 for a job another reputable plumber charged $380 to complete the job in only 2 hours.
$1,000 OVER fair price! DO NOT use these people!!!

Colt F.

AWFUL - Almost the same exact thing Mayan wrote happened to us. I'm a property manager in Denton County and this is the worst contractor I've ever dealt with. I wanted a slab leak detection service done as well and when I arrived at the home the next day there were no markings, no identification, nothing. I called to ask where the leak was and they said "Somewhere between the kitchen and master bathroom." Mind you, that plumbing line is about 45 feet long and you could see where the water was coming up through the tile - we just couldn't tell exactly where the leak was. So, you determined the leak was in a line 45 ft long? That's what I am paying $275 for? When I asked about visual markings and exact location of manifolds, etc. (which was part of the service from the company who actually did their job mentioned below) he said "Well, you should have met me here." Incredible.

I waited 2 weeks for RECOMMENDED company to perform the same service. He identified EXACTLY where the leak was with visual markings on the floor and recommended the best way to reroute the lines. The issue was solved the next day by a licensed plumber. I guess since they assumed they wouldn't get the plumbing business, they didn't want to share where the leak was (or flat out didn't take the time to find it). Now they are trying to hold us liable because our renter signed the invoice. They called asking about payment and were willing to negotiate down to $125.00 for a "trip fee". If they were so confident in their argument & "services performed", why did they agree to a lesser amount? The invoice language they use is incredibly vague, granting leverage on their end versus the unsuspecting customer. Now, they've threatened to take action. Do not use this company.

David K.

I called them to do a leak detection at my house. They said they charge a $250 flat rate to find the leak, and I agreed. Problem is they walked around a little but didn't find the leak and still wanted me to pay. But our deal was $250 to find the leak, and they didn't find the leak. The guy they sent out called me to ask where the water shut off valve was. A plumber that can't find the water shut off valve in the front of the house near the street where it always is... I called a different company the next day and they found and fixed the leak. I guess Plano Plumbing thinks they should paid for nothing while the other companies actually do something.

Jennie C.

We had two plumbers from this company come by yesterday to look at a couple of toilets and outside faucets.
From the moment they stepped in the front door, I felt uncomfortable with one of the men from this company. He was wearing a company t shirt that was too small, socks and beach sandals and shorts. His first words stepping in the door was "I'm going to put this magnet on your refrigerator", referring to a magnet with his company's name and number, and walked into my kitchen and did so. Very assuming on his part. I would have felt fine if he had given me the magnet at the end of the appointment and handed it to me personally.
In showing them my toilets that needed work and also when my husband showed him the outside water spigots he was leading the conversation assuming he knew what we needed/wanted or have experienced with the toilets before we explained or asked.
We both felt he was unprofessional and very assuming. The younger worker with him was much more professional and appropriate in his manner as well as willing to look at trying a simple fix before the very extensive and expensive fix the older less professional guy was recommending. Even my dog didn't like the older guy, and that is really unusual. He actually barked at him.
So, I will not be asking this company back to do any work in my home. I found one of them to be unprofessional and assuming in his manner, making both my husband and I uncomfortable and ready for them to leave.
I would not recommend them.