Planet Earth Plumbing

Thalia G.

We used them again for our own home. Same amazing service! We also recommended them to a friend in Plano and they were really grateful for the reference.

Sung P.

do not trust these people.

jessica will ignore your calls and tell you lies

the owner will make false promises and will not call back.

W W.

We had hired Planet Earth Plumbing previously to repair a faulty exterior faucet. They arrived within hours and did a great job of replacing the faucet.

When it came time to replace our leaking kitchen sink faucet with a new Moen faucet, Andrew's company (Planet Earth Plumbing) was our first choice.

We called to make an appointment and left a message. No one responded so we called again the next day. Jessica answered the phone and made our appointment.

The first appointment was for 1 PM on a Monday. They failed to show up. The second appointment was for the next day between 7 AM and 9 AM. They failed to show up. Both times, when we again called the business, Jessica said they were busy with another urgent project.

The next appointment was for Wednesday of the same week. Andrew and his assistant came to our house around 11 AM. He said the new faucet needed different connections. Andrew said he would go to the plumbing supply store and return to replace our faucet.

We waited several hours and finally called the business. Jessica said they had to go to several places to get the parts they needed.

"I will give you a discount for all the times we have failed to come to your home" said Jessica. We replied "We just want the job done".

They never came back. They never contacted us again.
I don't know why Andrew failed to return to do the job.

In my opinion, Planet Earth Plumbing needs to be more honest and reliable with their customers. If they are not interested in a job, please state this upfront so customers are not left waiting for days for Planet Earth Plumbing to do a project.

We hired another company who had no problem replacing our kitchen sink faucet without any problems or drama.

Larry L.

What a great experience.

Got a bid for the repair job - replacing a broken outside faucet - and booked them for the repair. They showed up, made the repair and then charged me exactly what they had quoted. Doesn't get much smoother than that. I've definitely found my new plumber!

Lavern V.

Andrew and Taylor were super. They were the first to respond to my request for a new hot water heater and gave me a decent and honest quote. I went with them immediately and their recommendation for what type of hot water heater. Their office person also gave me some great information. I highly recommend them and I now have more space in my garage once they took out my 19 yr old water heater. I am so happy.

Tina W.

Fixed my kitchen sink easily and were kind, courteous and taught me more about the issue and how to solve it without professional assistance! Would definitely use again

Peter Y.

I wanted to like Andrew and Planet Earth Plumbing, I really did. But it's been nothing short of a horrendous nightmare.

My parents found a leak from the gas line, gas was shut off on Dec 27, 2018 not to be turned on again until repairs and city inspection were made. We called Planet Earth Plumbing Dec 28, 2018, they came out immediately, gave us an incredible estimate (2,260) 1/3 of what other companies were quoting us. Andrew and his team seemed extremely down to earth (perhaps the reason for their name) and not out to gouge every last cent from their customers so my parents and I happily agreed. They came out and did all the repairs and finished sometime around Jan 4, 2019. All the repairs looked fine, it was all going smoothly until after they received final payment on the 4th (which they were extremely prompt calling me at 8:29 pm and again at 8:48 pm the same night) and needed to contact the city to get an inspection. Then came absolute radio silence. Absolutely zero communication on the progress of obtaining the inspection. Every time there was communication, it was initiated by me wondering "What in the world is going on?!?" Followed by dates and promises that never fell through. Even if the reasons they gave were legit, all that we wanted was open communication. My parents and I would have been understanding and we would have made accommodations. But no, we were left totally in the dark believing in the words they promised and my parents suffered because of it. Finally after two weeks, the inspection was made and gas was turned on Jan 17, 2019. That's THREE WEEKS my parents (who do not speak english and are 70 and 62) suffered in the dead of winter where temperatures dropped regularly into the 30's. It was so cold they needed multiple comforters to try and make it through the night. They didn't deserve that kind of treatment, no one does. Unfulfilled promises, complete lack of communication, and what seems to be just an absence of respect and care after payment is how I would summarize this experience from a company that I really wanted to like. As of today, the hole they dug up in the backyard to replace the pipeline still sits, unfilled. They said they would fill it the week of 21st-25th, today is the 26th.

I might recommend them for small repairs because their prices are unmatched. But beware of larger, longer projects that require open communication, they seem to drop the ball heavily on that.

Greg W.

Andrew has been very responsive to our questions and requests all along. Recently, we contacted Andrew to get our water heater replaced. Andrew responded immediately with a reasonable quote. He did a great job with the installation and replacement. He even helped us save more money by identifying few pipes that do not need to be replaced. He's a very honest and detailed guy. We noticed a slight gas leak this week and contacted Andrew again on Saturday night. Andrew responded immediately and came to our house immediately on Sunday morning. He checked every pipe around the water heater and also helped us check the furnace! I would highly recommend him to anyone who's looking for a trustworthy and detailed plumbing company.

Jason M.

We just bought an older home in Allen that needed a new gas pipe installed for the wood burning fireplace. I reached out to several plumbers for estimates and PEP was the first to respond along with the most reasonable estimate. Andrew was on time and did a great job. While he was there, he agreed to look at a few toilet issues which he quickly fixed.

Not even 2 weeks later, my kitchen sink backed up and couldn't get it to drain. Andrew came out on a few days notice and snaked out a huge grease stoppage in the line.

Overall, I am very satisfied with the jobs done and the prices charged. I'll definitely use Planet Earth for any future plumbing issues!

Andrew C.

They did an awesome job and gave us a really good price. We had a pipe start leaking over our water heater. I contacted them through Yelp late in the evening, and they were able to come by the next day. They cut off the old pieces of copper, brass, and plastic pipe, and installed a flexible metal pipe. All in about 15 minutes. They made it look easy!

They were quick with the job and knowledgable. They were very friendly and easy to talk to. And the price was unbeatable. For a plumber to have all of those qualities is very rare.

These guys have a high Yelp rating for a reason. And now I also highly recommend them to anyone who needs a plumber. Andrew is running a business that goes above and beyond, and I don't say that lightly. Thank you guys for the incredible service!