PJ's Plumbing & Heating

Kelly J.

I called these guys for a clogged drain months ago. They showed up and couldn't clear my drain, made a mess in my cabinets over all my dishes that I couldn't wash easily since I didn't have a kitchen drain, said that due to the age of my house, they'd probably have to rework a lot of my pipes, and he thought it'd be around 1k to do so. He told me the billing office would follow up on how much the attempt would cost. I called Williams and they were able to put me on the call list if they had an opening. They came out and were awesome, cleared my drain in about 5 minutes, then looked at my pipes and said my pipes were all newer and that the guy from PJs didn't know what he was talking about, and couldn't have known that without looking under my home. I called and talked to the front desk gal at PJs to let them know that I wouldn't need the second visit and to question my bill. No callback. A bill showed up 2 months later, so I called again, because I was overcharged on time, and I thought I should get a discount since the second plumber had no issues clearing the drain with the small snake and said I was given false information. They took another message. She did talk to the plumber to see what he said (he wasn't sure why the other guy cleared it so easily) and called me back herself, but I said I still wanted to see if there was anything I could do about my bill, so she took another message. 3-4 months later, I got a certified letter that I was sent to collections. I called them again immediately, getting someone different, and explained what had happened and that I was upset, and she took a message. I called the collections company and explained. Collections called me back and said that Brittany and Mandy at PJs called them today after they took my message and told them (collections) that if I didn't pay today, they were going to sue me for the $210 dollars I owed. I ended up settling with collections, for a discount (close to what I should have paid for the travel time to my place+ time spent there), but I'm pretty upset how this was handled. Horrible customer service for the manager to never return my calls, and to threaten me over a couple hundred dollars. All I wanted was a fair bill.