Pippin Brothers

Ryan K.

Shady Business. Rudest customer service.

During my initial plumbing service, the team said they ""fixed the issue,"" but it was only temporary. However, I was naive enough to sign up for their membership. A week later every pipe in the house wouldn't drain. So I called Pippin Brothers to fix the exact same issue; however, I had to pay full price.

Later, I called them to look at my HVAC because the membership offers a free inspection of HVAC and Plumbing per year. When I called, they claimed they had no record of my membership, even though they've charged me for it.

When I called to cancel the membership, the rude customer service rep 1. Asked if I meant to call Pippin Brothers 2. Offered no apology 3. Claimed that she's the person that enters that information into the system and that she doesn't remember my name (LOL).

Please use any plumbing or HVAC service in Comanche County besides this one. Save yourself money and headaches.

Memyself A.

the worst plumbers in oklahoma!!! let carbon monoxide escape back into the home for over a year after i paid almost 10,000 dollars to get it fixed!!! austin and his crew are a clown show and clearly don't understand the plumbers code!!! i suggest you call someone else!!! mark the owner cares even less after you call to complain. he tries to blame you for everything instead of taking responsiblity. horrible owner!!! zero customer service!!! this place is a scam!!! worst customer service in america!!! tamyy is terrible as a receptionist also.

Codi B.

I have a rental in Lawton and this company is very responsive and fast in remedying plumbing needs. Fairly priced excluding the weekend up charge. Fast, friendly service!

Abdullah A.

My mother in law call them for fixing her toilet it was leaking and they come next morning and change it and charge us $403 for just changing a ring total 15 minutes of work and that ring is $6.5 I will understand there's hourly rates for the technicians but $403 for just changing a ring they are taking advantage of old people and charge them high price I will not recommend anyone and I will call BBB about this I try several times to talk a manager and they said he is not here and don't solve this I don't think this is right

Michael C.

Had a septic issue in a rental i manage, called pippin brothers even tho i have had issues in the past because they usually do work fairly fast. It was a week and a half before they started. Was told worse case scenario would be 8 business days and $18,000. took over 4 weeks and final bill was $32,000. Honestly i would have continued using them for large difficult projects because they do have the manpower and equipment, except after calling me back about the final bill, they forgot to hang up the phone again- 3rd time this has happened. Third time i have listened to their Service coordinator and other office personnel trash talk me and other paying customers. If they talked like this in public i do not believe they would be in business much longer

Tony B.

We had a couple faucets leaking. They were both very old and decided to upgrade both. Called around and settled on Pippon brothers. We are very happy with the service and outstanding response!

Jackie O.

Warning: Rip off. Too expensive. They will price gouge you. I do NOT recommend. This review is for two separate visits because hey, anyone can deserve a second chance. Here goes: They will arrive unprepared and without all the needed tools and supplies. They wIll not do what you ask them to do but will instead perform an inspection of all the things they want to do - and if you say you don't want all that just do what I asked for, they will still charge you for showing up and still not do what you wanted in the first place - and the quote they give you for their list will be at commercial prices instead of residential prices - which is in the thousands of dollars for simple repairs. They will quote you almost $600 to fix a clog because they can't get through the clean out (sounds like an ineptitude problem on the plumber's part) and must remove the toilet first even though you were told it would be $99 to unclog a toilet. When you ask how do they come up with that $600 figure, the response will be that they have a book with all the prices in it. (This left me wondering who comes up with these arbitrary prices.) (For the record, a new wax seal is around $5.00 and it takes probably 5 minutes to remove a toilet. It's literally 2 nuts and bolts. With that in mind, I don't understand why it's almost $600 to go this route - even if the new wax seal is super fancy and costs $20 or $30.) They will say you need a new toilet even though the one you already have was installed just a few months ago and there's nothing wrong with it. I don't mind paying a fair price for the work, but being price gouged is unacceptable. I would give zero stars if I could based on their prices alone. I cannot speak of their actual work because I would not let them do any work due to their exorbitant and highly excessive prices. I cannot stress enough how much I do NOT recommend Pippin Brothers.

Vanessa M.

Too expensive. I truly don't know how they're going to last through this recession, because the ridiculous prices they quoted me, after telling me the service call would only be $39, but no, it was $49, then gave me an estimate of $900 to fix an emergency plumbing issue. Clogged pipe. Can't use the shower or toilet. For them having to pull the toilet because they couldn't locate the 2 way clean out, and that required them to pull the toilet, $900. I went to Andy's, and it cost $143. They fixed everything and it was for a fraction of the price and they charge $90/hour. They were professional, polite, and fast- more importantly, they didn't price gouge me. Pippin brothers needs to know and understand their demographic, because if they simply served wealthier people or businesses, then I get the pricing, but that's not what this was. In this economy, maybe be a little more humane in approaching people who, especially now, can't afford premium prices when, according to these reviews, the service and quality is absolutely terrible.

Jason G.

Terrible company. Didn't notice Freon was low when they ""inspected"" the AC. How do you not check a major component to how an AC works and say your professional? Then tried to charge when they were called back out to do the job they were originally paid for. Then they ""fixed"" the piping on the fire place, first use and it leaks. Terrible company terrible service and the definition of incompetence.

No One I.

Purchased a home which was supposed to have had repairs done by Pippin Brothers. Everything they did was horribly done if it was even done at all. When we called to ask why items still weren't working the lady who answered was RUDE and tried to charge for them to come again (obviously they don't guarantee their work!). Worked it out with the seller and Cody came out. He was so unprofessional, rude, and incompetent it was actually embarrassing for the company. I would highly recommend J&J Burk and avoid the headache of this unprofessional company. I wish the seller would have read the reviews before going with this company.