Pippin Brothers

Jason G.

Terrible company. Didn't notice Freon was low when they ""inspected"" the AC. How do you not check a major component to how an AC works and say your professional? Then tried to charge when they were called back out to do the job they were originally paid for. Then they ""fixed"" the piping on the fire place, first use and it leaks. Terrible company terrible service and the definition of incompetence.

No One I.

Purchased a home which was supposed to have had repairs done by Pippin Brothers. Everything they did was horribly done if it was even done at all. When we called to ask why items still weren't working the lady who answered was RUDE and tried to charge for them to come again (obviously they don't guarantee their work!). Worked it out with the seller and Cody came out. He was so unprofessional, rude, and incompetent it was actually embarrassing for the company. I would highly recommend J&J Burk and avoid the headache of this unprofessional company. I wish the seller would have read the reviews before going with this company.

Kay A.

We bought a new AC unit from them 2 yrs ago. So far this summer it has broken twice, and they expect you to wait days in 100 degree weather until they can get to you. Was told I can't call anyone else because it would void my warranty. They shouldn't sell something they don't have the time to service. Was also told any issues with the unit would be covered under the warranty but they still want to charge me to come out!

Maryann B.

They are friendly and very knowledgeable. They came out and fixed our toilet quickly. Steven and Robert were our repair persons. Soooo nice and polite. JOB WELL DONE!!!!

Craig C.

Summary is they quoted me $2500 for something that made no logical sense to them being there.

My friend was waiting for them to arrive, said the guy was rude and talked down to her when she even was confused at what the guy was suggesting.

I have a slab-leak from the hot-water, and this guy said the leak is coming from the outdoor spigot, and gave me an estimate of $2500 to fix it.

Either this guy legit didn't want to do the work, or he thought he was going to get over on us, either way I fired them immediately.

Timothy L.

Absolutely the worst plumbing company EVER! They ""repaired"" an outdoor water faucet, then, while still under warranty, 11 months later, it broke. I called them, they confirmed it was under warranty and came out and ""repaired"" it again. The plumber actually identified the original Pippin plumber who did the original work and chastised him for his shoddy work. Once the repair was completed, a crew came out to repair the wall in the study. They finished on the Friday before Mother's Day. On Mother's Day (2019) as we were heading out to dinner, I walked into our study and noticed it was under water. I called Pippin to fix it and their initial response was that we would pay holiday rates if they had to fix it. They encouraged us to wait until Tuesday, the earliest they could get a repairman to the house. After reminding them that they had just finished ""repairing"" it, they send out a plumber at no cost, well, almost no cost. A few months (6-8) later, I was unable to turn off the new faucet. I called Pippin again and was told that they only warranty their work for one month! So we spent another $200 to have another plumber come out to repair it!!!!
Oh, wait, did I mention that they refused to take responsibility for the flooding caused by the second repair? Their lawyer called after I spoke to the manager (months later) and told me that they were not responsible for the damage!!!! It could have been the parts manufacturer, the parts distributor, the party selling them the part. When I asked if they had installed improperly the first time, necessitating a second visit, the waffled but refused to pay for the damages (over $14k). So months after the event we had to use our insurance to pay for the damages. That included a study, a bathroom, a hallway, and the master suite.
They are worthless and completely unreliable, not to mention more expensive than others. I would recommend buying a boat before recommending Pippin Bros repair anything!

Sue C.

We have been without hot water for over a week. The hot water went out over the weekend. We called the following Monday only to be told it would be Wednesday afternoon before they could come assess the problem. We waited and waited and waited on Wednesday and finally called Pippin Brothers at 5:00 asking if they were still coming out. We were told they ""called"" and left a message that they were running late and wanted to know if we wanted to reschedule for another day. No record of the call from Pippin Brothers was recorded on our cell phones and no messages were recorded. Dispatch made another appointment for Friday morning. Pippin Brothers said a part was needed and could probably get it locally in Lawton. After Pippin Brothers came back saying they couldn't find the part in Lawton, they said they would order it but wouldn't be able to replace the part until Monday. Monday morning goes by and Pippin Brothers do not show up. We called and were told they were at another site and would be here in the afternoon. Now it is almost 4:00 and still no Pippin Brothers. We call again only to be told the part had not been delivered. Now they are saying it will be tomorrow. We realize some of this is out of Pippin Brothers control, but lying about trying to call, or making promises they can't keep is all on them. We will never call Pippin Brothers again.

Cromwell D.

My experience was more like the ""Pimping Brothers"", they came out on a Sunday @ $138 off hours flat rate. Then the total to fix a leaking outside pipe would be $215 only to not have it fixed and was told something else was wrong. The next day the price went up to $309 and then finally $468 after it was repaired.

Tiffany W.

If I could give this company a 0 I would. They've been of no help and can't even manage to call someone back on putting an HVAC system and plumbing in a 4,400sqft house, their loss.

3 years ago we called them out to do an estimate while we were building our house. They came out, measured the place and we were told we would be contacted within the week. A week goes by and nothing. Called to see about the estimate and we were told they would leave a message with someone. Never heard back. Called the following week, same thing. 3 years and not a peep from them.

Called just now to get an estimate on having an AC worked on in a Modular home we own and was told they don't work on A/Cs in modular homes, they can't help me. They don't know who can help me.

Jason J.

Great service as usually, highly recommend the tech and the company!!!!!