Pippin Brothers

Michael C.

Had a septic issue in a rental i manage, called pippin brothers even tho i have had issues in the past because they usually do work fairly fast. It was a week and a half before they started. Was told worse case scenario would be 8 business days and $18,000. took over 4 weeks and final bill was $32,000. Honestly i would have continued using them for large difficult projects because they do have the manpower and equipment, except after calling me back about the final bill, they forgot to hang up the phone again- 3rd time this has happened. Third time i have listened to their Service coordinator and other office personnel trash talk me and other paying customers. If they talked like this in public i do not believe they would be in business much longer

Tony B.

We had a couple faucets leaking. They were both very old and decided to upgrade both. Called around and settled on Pippon brothers. We are very happy with the service and outstanding response!

Jackie O.

Warning: Rip off. Too expensive. They will price gouge you. I do NOT recommend. This review is for two separate visits because hey, anyone can deserve a second chance. Here goes: They will arrive unprepared and without all the needed tools and supplies. They wIll not do what you ask them to do but will instead perform an inspection of all the things they want to do - and if you say you don't want all that just do what I asked for, they will still charge you for showing up and still not do what you wanted in the first place - and the quote they give you for their list will be at commercial prices instead of residential prices - which is in the thousands of dollars for simple repairs. They will quote you almost $600 to fix a clog because they can't get through the clean out (sounds like an ineptitude problem on the plumber's part) and must remove the toilet first even though you were told it would be $99 to unclog a toilet. When you ask how do they come up with that $600 figure, the response will be that they have a book with all the prices in it. (This left me wondering who comes up with these arbitrary prices.) (For the record, a new wax seal is around $5.00 and it takes probably 5 minutes to remove a toilet. It's literally 2 nuts and bolts. With that in mind, I don't understand why it's almost $600 to go this route - even if the new wax seal is super fancy and costs $20 or $30.) They will say you need a new toilet even though the one you already have was installed just a few months ago and there's nothing wrong with it. I don't mind paying a fair price for the work, but being price gouged is unacceptable. I would give zero stars if I could based on their prices alone. I cannot speak of their actual work because I would not let them do any work due to their exorbitant and highly excessive prices. I cannot stress enough how much I do NOT recommend Pippin Brothers.

Vanessa M.

Too expensive. I truly don't know how they're going to last through this recession, because the ridiculous prices they quoted me, after telling me the service call would only be $39, but no, it was $49, then gave me an estimate of $900 to fix an emergency plumbing issue. Clogged pipe. Can't use the shower or toilet. For them having to pull the toilet because they couldn't locate the 2 way clean out, and that required them to pull the toilet, $900. I went to Andy's, and it cost $143. They fixed everything and it was for a fraction of the price and they charge $90/hour. They were professional, polite, and fast- more importantly, they didn't price gouge me. Pippin brothers needs to know and understand their demographic, because if they simply served wealthier people or businesses, then I get the pricing, but that's not what this was. In this economy, maybe be a little more humane in approaching people who, especially now, can't afford premium prices when, according to these reviews, the service and quality is absolutely terrible.

Jason G.

Terrible company. Didn't notice Freon was low when they ""inspected"" the AC. How do you not check a major component to how an AC works and say your professional? Then tried to charge when they were called back out to do the job they were originally paid for. Then they ""fixed"" the piping on the fire place, first use and it leaks. Terrible company terrible service and the definition of incompetence.

No One I.

Purchased a home which was supposed to have had repairs done by Pippin Brothers. Everything they did was horribly done if it was even done at all. When we called to ask why items still weren't working the lady who answered was RUDE and tried to charge for them to come again (obviously they don't guarantee their work!). Worked it out with the seller and Cody came out. He was so unprofessional, rude, and incompetent it was actually embarrassing for the company. I would highly recommend J&J Burk and avoid the headache of this unprofessional company. I wish the seller would have read the reviews before going with this company.

Kay A.

We bought a new AC unit from them 2 yrs ago. So far this summer it has broken twice, and they expect you to wait days in 100 degree weather until they can get to you. Was told I can't call anyone else because it would void my warranty. They shouldn't sell something they don't have the time to service. Was also told any issues with the unit would be covered under the warranty but they still want to charge me to come out!

Maryann B.

They are friendly and very knowledgeable. They came out and fixed our toilet quickly. Steven and Robert were our repair persons. Soooo nice and polite. JOB WELL DONE!!!!

Craig C.

Summary is they quoted me $2500 for something that made no logical sense to them being there.

My friend was waiting for them to arrive, said the guy was rude and talked down to her when she even was confused at what the guy was suggesting.

I have a slab-leak from the hot-water, and this guy said the leak is coming from the outdoor spigot, and gave me an estimate of $2500 to fix it.

Either this guy legit didn't want to do the work, or he thought he was going to get over on us, either way I fired them immediately.

Timothy L.

Absolutely the worst plumbing company EVER! They ""repaired"" an outdoor water faucet, then, while still under warranty, 11 months later, it broke. I called them, they confirmed it was under warranty and came out and ""repaired"" it again. The plumber actually identified the original Pippin plumber who did the original work and chastised him for his shoddy work. Once the repair was completed, a crew came out to repair the wall in the study. They finished on the Friday before Mother's Day. On Mother's Day (2019) as we were heading out to dinner, I walked into our study and noticed it was under water. I called Pippin to fix it and their initial response was that we would pay holiday rates if they had to fix it. They encouraged us to wait until Tuesday, the earliest they could get a repairman to the house. After reminding them that they had just finished ""repairing"" it, they send out a plumber at no cost, well, almost no cost. A few months (6-8) later, I was unable to turn off the new faucet. I called Pippin again and was told that they only warranty their work for one month! So we spent another $200 to have another plumber come out to repair it!!!!
Oh, wait, did I mention that they refused to take responsibility for the flooding caused by the second repair? Their lawyer called after I spoke to the manager (months later) and told me that they were not responsible for the damage!!!! It could have been the parts manufacturer, the parts distributor, the party selling them the part. When I asked if they had installed improperly the first time, necessitating a second visit, the waffled but refused to pay for the damages (over $14k). So months after the event we had to use our insurance to pay for the damages. That included a study, a bathroom, a hallway, and the master suite.
They are worthless and completely unreliable, not to mention more expensive than others. I would recommend buying a boat before recommending Pippin Bros repair anything!