Pipeworks Plumbing

Baruch Z.

The tech made an appointment to show up at 7:30 AM. What he didn't tell me was that if he called on the phone when he was on his way and I didn't answer, he would go on to the next call. No one informed me of this policy and it is not stated on their website, apparently customers are just supposed to know their policy without ever being informed. That makes no sense. I missed his call by a couple of minutes so he went on to the next. When we finally spoke he told me he called me 3 times, which was not true, he called me once. When I spoke with his boss he said that they would not reschedule the call and agree to show up, they have all the customers they need, they don't need me as a customer. Wow. So whoever is reading this, I guess they don't need you as a customer either and will treat you poorly if they feel like it. Beware. If you contract with these folks make sure you get an agreement in writing about when they will show up and what their policies are. Apparently they think they are doing everyone a favor if they do their job. The tech actually complained to me, on our call, about his job, suggesting I should be grateful for him to even show up. That's not how I treat my clients. I'm amazed Phoenix is still in business with that attitude. So, these folks are simply not reliable or trustworthy. I fired them.

Jamie G.

These guys saved my bacon! A little back story. Our well recently failed for the third time in two years, so I decided it was time to try a new well company. Put out RFQ's at a few places. Received a very complete and accurate quote from Phoenix Mechanical right away. When they said they could get me in within two weeks, I decided they were the best option in town. Their team showed up early (on a Saturday morning!) and got right to it. They pulled 560 feet of pipe, put in a new pump, new motor, new controller, and added 80 more feet of pipe to my well in less than a day! We had 9GPM of water flow (from 640 feet down!) when they left, and it's been working great ever since. Very happy with this company.

Stan U.

There are no free estimates. I asked for an estimate during COVID. I'm an engineer and knew what I wanted. Four people showed up and proposed something I didn't ask for or want. In a few days I got a bill for four hours, $360. I called and complained and they zeroed it out. A company that size should have a full time sales guy on their dime.

David G.

Phoenix is very good at what they do, but I disagree with their labor charges. No matter what the repair is, you will be charged 2 hours of labor for both a master technician ($85/hr) AND a backup tech ($35/hr). So expect to pay a minimum of $240 just for Phoenix to visit your house.

Marcelle D.

I guess if you want Isaac to show up to your house and get fresh with you, by all means hire him. He was extremely inappropriate verbally and physically with my older cousin who lives in Taos - on MORE THAN ONE occasion. He is absolutely disgusting and I cannot believe no one has complained about him. Probably because he comes on to ladies that live by themselves and are in need of a good plumber, and are willing to turn their cheek in exchange for a decent plumber. He should NOT be doing this to ANYONE. What a terrible representation of this company, I hope he is fired to prevent further sexual harassment.

Jack M.

Last month, early one Monday morning, my boiler shut down. I called Phoenix Mechanical. They had originally installed the boiler almost six years ago. They determined that the issue was covered by warranty, and replaced my boiler free of charge. Since moving to Taos, I have used Phoenix Mechanical, both at home, and at my place of employment. They have always been fair with me.

Shan T.

Previous spent thousands with them and thought I could trust them . Sent them to replace a tenants thermostat and when I got the bill I was charged for four hours labor and 3 carbon monoxide detectors(pug in models ) at 52.00 each with out even asking me . Seriously over charged and super upset .i was told the owner would call but that never happen .

Sandra L.

Phoenix Mechanical came to fix my tankless Navien hot water heater and did not have the sense to know that it doesn't run on propane at this elevation- close to 10,000. They assured me it would work and I was just informed by Navien that it absolutely will not work under these conditions.

Casey W.

Quoted one amount and charged another when our boiler went out. Owner Bob Draper said his employee that quoted us a price was ""mistaken"" and price increased by thousands of dollars. We felt this was a bait and switch because he knew we had to have it. He said they only do work with an approved quote, so we approved the higher quote.

Then AFTER the work was completed, we then received an additional $660 bill for a ""pre-quote"".

By far some of the shadiest business practices that I have dealt with.