Pipes R US Plumbing Services

Truth S.

Kept changing the price, of course more expensive than quote. Came to the property to check progress, a Hispanic family was do the work, not kidding, wife and kids. Didn't speak a word of English. Never hit their deadline by a week.

Hailey K.

My realtor made an appointment with them to come out on a Tuesday at noon. I was working, so my dad said he would be there since I was unable to. My dad cancelled his plans to be there. I ended up being able to leave work early to be there for the inspection. It's 1205 and my dad texts me saying no one is there. Ok, they may be a little late. I get home at around 12:40, still no one. At around 1, I double checked with my realtor on date and time and told her no one came. She called the office and did not tell me or my realtor that all appointments were cancelled for the day. Ok, I'll let it slide, the weather was bad due to the winter storm rolling through. Got rescheduled for Thursday the same week. It's my day off, appointment is for 730 am. I get up early, and wait. Nothing. At 830/900 no one had shown. I took my dog for a walk and saw a note on my front door saying ""Pipes R Us was here from 730 - 800. Call office to reschedule."" That's strange, I didn't hear a knock at my door. I called to reschedule and explained my situation. I guess I talked to the owner and he said the inspector did come and was knocking for 15 minutes, which did NOT happen. My house is VERY small and I can hear knocks from anywhere in my 600 square foot house. I told the owner this did not happen, and he told me ""I'm going to have to go with my guy on this because he is my main guy and he was knocking for 15 minutes."" This is was completely untrue! The owner lied to me, and basically called me a liar! This company is VERY unreliable and EXTREMELY unprofessional! I do not know of their work, but if you want professionalism and a reliable company to work with, Pipes R Us is NOT the company to use!

Jana H.

Prices are very high ($175 per hour) and wanted to charge me 2 hrs to clean out a drum trap. FYI - a drum trap in a slab house is inaccessible because it is in the slab! That is a total ripoff! They did an inspection for my prospective buyer and left the cover off of my sewer clean out so someone could have broken a leg in it. They also broke the plug off of my utility drain line and did not even bother to tell anyone about it. Very unprofessional job and I would never hire them myself. I used Anywhere Plumbing Repair at a price of $145 per hour with and honest plumber that came out the next day.

Big M.

EVERY SINGLE PLUMBING DEVICE IN OUR HOME HAS LEAKED!!! DO NOT HIRE THEM!! They were the plumbers that plumbed the new construction houses on my street and at least one other person has had the same issues. It's ridiculous!!!! Hardly any of the connections to faucets were tight. The garbage disposal wasn't connected to the sink, the guest bath shower faucet wasn't connected fully to the pipes, the master sinks had the same issue and the guest bath sink. And NOW THE DISHWASHER LEAKS!!! This house is barely 3 years old. This is COMPLETELY unacceptable!!!

Sarena T.

I discovered a huge hole in front of my house, about 4ft deep! Who knows how long it was going on. My handyman suggested there may be a sewer line break, and recommended Pipes R Us. I am so glad he did. They were able to come and video scope and do the repair in the same week! The guys Tony, Tommy & Chris were friendly and professional and knew exactly what they were doing. I had great confidence in them as they explained the problem and the resolution step by step. They were meticulous in their work and the clean up and it was all done at a reasonable price. Highly recommend!

Hayley W.

All of our toilets were backed up in our home. We made an appointment and the guys came out and said it was fixed we paid $225.00 and right after they left it backed up again. I called immediately and the super rude woman that answers informed me that they will not come back until the next day! No toilets all day. I would not ever recommend this company. We called Rotoscoped Rooter and they came out immediately and FIXED the problem.

John A.

I've worked with him a few times. Things didn't always run smooth, but we were able to work things out. He's OK for minor things, but they had a major error. They quoted me $3,200 for one job. They found out it was worth $10,000 so instead of fixing my problem, they told me I had another problem I didn't have. They removed all the supposed twisted pipe before I could see it.

There are lots of red flags with this plumber. He doesn't put anything in writing and has promised me things like a free rod for two years after I had a sewer line elbow reattached. I ended up having to pay for it. I called it a wash because he camerad a line for free once. He'll do minor things for free to build good will, but don't get suckered into it.

He doesn't give you anything with his address on it. The cancelled checks don't look to be deposited into a business checking account. You don't have anything except his phone. Anyway, he didn't realize that I knew to contact the Illinois Attorney General. We sort of resolved the issue. There are multiple red flags.

If you want to hire him for something minor, it should be OK, but my advice is if you have major issues, I would hire a plumber who is not as secretive. Some one who puts things in writing, gives you an address, deposits checks into a business checking account, etc. He'll tell you it cuts his costs and he passes the savings to you, but he's not the cheapest guy out there. If you did hire him for something major and had issues, contact the Illinois Attorney General.

Nicholas B.

Quick, courteous, respectful. I had accidentally flushed a foreign object down my toilet and they were there within an hour to fix it. They had a flat price for the job which may have been a bit expensive for the work they needed to do, but that's why you call a professional!

Emily W.

Needed plumbing inspections for a house sale. They no-showed/cancelled AFTER the appointment time TWICE!! Left a voicemail! Once because of broken truck; once 'backed up on another job' even though we were scheduled at 9:30 AM. 'No one else available to help'! Sellers, buyers, agent left standing with legal, contractual deadlines to meet!! Thankfully, all parties cooperated with the change. We hired a different plumber to finish the job!
When they cancelled the first time, the Home Inspector heard our conversation and said' wait, let me guess, the truck broke down'!!!! Seems people are onto them. Unfortunately, I was not. Ownership needs to hire more people, get better at scheduling (we were on their books at least 4-5 days ahead of time), fix their trucks or all of the above! Very irritating lesson to learn and I will tell all I know who hire plumbers or buy/sell houses...
BEWARE!! Too many good plumbers in town. Go elsewhere!

Nadia L.

Haven't even received service yet but my pipes had burst and I couldn't shut the water off myself. I called someone at Pipes R Us and they sent over a very kind gentleman to give me a hand turning off the water while awaiting my repair. I felt taken care of and I appreciated the extra step of service they provided me. I also appreciated the info they provided me on licensing and what a fair cost of labor is so I didn't get swindled anywhere else. I'm new to town so I didn't know who to call but I feel lucky finding them, they really helped my stress levels decline in a matter of minutes! :)