Pipelines

Pauline D.

I was very pleased with my service from Pipelines. They had been to my home before for a ""consult"" which they did not charge me for, and now returned after I had had a bad experience with another plumber. Within 1/2 hour the issue was resolved and most importantly, explained to me. I truly appreciated that Kath viewed that part of her job was to educate me about the system and what she did to resolve the problem.
The fee was fair and I did not think exorbitant for the professionalism and service.

Steve K.

Very good. Responsive, reliable, took good care to locate, repair and test our problem leak. Pricing was very reasonable indeed. Highly recommended.

Becca R.

I would give zero stars if possible. This company has been horrible to respond to phone calls. Kath came recommended to me by a friend (who admittedly knew her from circumstances outside having used her as a plumber) and I even dropped the friend's name and still couldn't get a response. I waited several days for a call and then called back myself -- got someone on the phone who said she'd talk to the scheduling person right now and get right back to me -- and it's been 24 hours and still no response.

So we've booked someone else, and had to rearrange our schedule to get the other plumber in before the holiday. That'll teach me to wait on someone when you actually need the service completed in a timely fashion.

Aaron D.

Although I didn't have any service performed by Pipelines, they helped me preempt a service call by working an issue for me over email - for free. I appreciate their honesty in helping me determine whether their services were genuinely needed. A less honest company would probably have charged plumber rates for an issue that didn't warrant a plumber in the first place.

Mike U.

Had a main line leak in basement fixed. Pipelines showed up within an hour, and were quick to to diagnose and repair. Extremely pleasant experience (all things considered!), and would recommend without reservation. Courteous and friendly.

Christopher A.

I've called on Kath, Kevin and the Pipelines crew more than a few times, and they really are as good as it gets - they treat me with respect, they know what they're doing, and they're fine with working within a budget. Can't recommend them highly enough on all of that.

Bonus is there are no ""truck charges"" or other nonsense to deal with here - the work they do is what they charge for, and the pain-in-the-butt a la carte charges I've gotten from other plumbing companies are nowhere to be seen. No nickels and dimes here, and fine work besides.

I love saying that we have a plumber we can trust - if it were only that easy with some of the other trades!

Neil M.

Utterly incompetent.

We called for a leak - their ""plumber' came out to assess the situation. After more than 1.5 hours (at $115/hour), she said we needed to have the wall opened up and then she could work on the problem. She recommended a general contractor to open the wall.

I called a second plumber since the problem sounded serious and would be several thousands of dollars from start to finish. That second plumber discovered a leak in the tub's overflow drain and fixed the problem in under 30 minutes from start to finish.

I think they have gamed the review systems here and other places.

A. David W.

I have been dealing with Pipelines Plumbers for around 15 years. As a homeowner in Belmont for 29 years, I had dealt with other plumbers. Pipelines is by far the best and I plan to use them forever. They come when they say they will, do fine work, cleanup when they are done, don't charge ""an arm and a leg"" and are courteous and not patronizing. I like it that several of their plumbers are female. It was good for my two sons to see that plumbing is both man's work and woman's work. I feel confident in giving Pipelines people a key to my house so they can work when no one is home. They are among the best people in the building trades that I have used.

Beth D.

Jen at Pipelines was recently scheduled to come out to my house to do an annual and much belated check/flush of my heating system. With older Floridians arriving at my home the following week, they understood my need for service and went out of their way to make sure the appointment was scheduled so that my family was comfortable. While my guests were here, their toilet began to leak (doesn't something always happen when guests are in the house?). Once again, it was Pipelines to the rescue - their service is outstanding.

I always count on them to notice the plumbing improvements they know I'll want to make, give me great advice, provide products that are meant to last and stand behind their work. They are smart and thoughtful and understand that plumbing is one of those systems that we civilians always expect will work smoothly - that is, until it doesn't. That's when it affects the way we live, how we function and our personal comfort - I'm happy to trust that responsibility to Pipelines.

Shaun G.

We had to replace our toilet because it was so wimpy and Pipelines did a phenomenal job- I would certainly recommend them to anyone who needs work. Seriously, I have already referred friends and people in my condo.

What I love about them:

1) Before we bought the toilet, as we were scheduling the visit, the person on the phone explained what we needed to know before we bought the toilet from Home Depot. She let us know how to tell a good toilet from one that was not worth the money. She also explained how to measure to get the perfect fit.

2) Our plumber not only perfectly punctual and professional, she also took the time to explain how everything works. She pointed out that although our old toilet was a decent fixture, it was not installed properly. In her years of experience she had never seen such an awful install- it's amazing we were not having more problems. She also referred us to a few places we could send our old toilet since it wasn't that toilet's fault it was so bad- and we really wanted the new one installed.

3) Our new toilet works incredibly well. Absolutely no problems and it's been about a year. Not even a clog!

4) Some time later, one of the Pipelines plumbers parted ways with Pipelines. Pipelines was kind enough to send us a strong letter of recommendation for this individual! They were so proud of the work this plumber did for them that they not only wished them the best of luck they also endorsed this person to their customers, in writing. How many companies do you know that take that extra step?