Pipeline Plumbing & Drains

Michelle G.

This was in every way a perfect contractor experience. Chris was very polite and professional, he quickly diagnosed the different issues with two of our toilets, and fixed them in under an hour. A previous plumber (highly rated on Yelp) had claimed both toilets would require entire tank rebuilds and tried to pressure us into buying new toilets instead (which they ""happened"" to have in the back of their truck), and gave a surreal explanation for why a $15 part from a hardware store suddenly became a $250 part when they installed it (apparently because they needed to pay their staff's salaries - which, what?). By contrast, Chris from Pipeline was able to fix both toilets with a few simple parts that cost in the tens of dollars rather than thousands. No upsell. Just quick, competent, professional work. He wore a mask, gloves, and shoe covers the entire time, and made contactless payment easy, which we also appreciated. We were very impressed!

Jim G.

I had an appointment a week in advance to install a faucet. The day prior to the appointment I received a phone call confirming the appointment with a window of service from 12:00 - 2:00. At 2:30 nobody had arrived. I called their office and was told the plumber assigned to our project was not working today and I would need to reschedule the appointment. I never received a phone call notifying me of this. I had to rearrange my schedule to accommodate the originally scheduled appointment.
I would ignore their claim of having excellent customer service.
They are terrible business people and I would strongly recommend against hiring them.

Emerald G.

Polite, efficient, friendly, prompt, responsive. We had tried to replace a leaky kitchen sink pipe. Finally gave up. Pipeline plumbing returned our call promptly. The plumber was very understanding and non judgmental of our clumsy do it yourself attempts. Very knowledgeable, fixed it in a jiffy. Second time I've used them. They were great last time too.

Kate M.

Of course our sink valve started leaking in the middle of a pandemic. I wasn't thrilled about having someone come into our home during quarantine, but Pipeline sent someone the next morning (the leak wasn't super urgent), Chris was wearing a mask, gloves and boot covers which I greatly appreciated. He was clearly very knowledgeable and finished the job quickly. I didn't get any additional estimates, but the price seemed fair, and the scheduler was very friendly and accommodating. Thank you Pipeline!

Linh H.

Pipeline Plumbing has installed faucet in my bathroom and they installed metal ring around sink stopper too high, so the water not drain out completely from the bottom of the sink, the water makes the bottom of the sink deteriorates quickly. I called Pipeline Plumbing after they installed the faucet to complaint about that, the plumber named Ken who installed my faucet coming, take a look at this and do nothing, he suggests that I use the towers to wipe off the water every time I am using the faucet. I am not happy with their service.

Hai P.

Called PIPELINE to schedule for an appointment and was able to get a guy out the next day. Great communication throughout & was extremely HAPPY with the overall service provided by your company.

Fantastic service. Got me out of a hole and really was a top class job, I would recommend PIPELINE Plumbing to anyone.

Audrey B.

I highly recommend Pipeline Plumbing. We had a complicated plumbing job at our office and I contacted several plumbers to get estimates. Several never got back to me, a couple came to look at the job and then I never heard back from them or I was told they were not interested. Perry at Pipeline was the only one who was willing to take the time to tackle this complicated job and help us find a solution. It turned out great and we are very happy with the results. We have used them several times since then at our house and office for other plumbing jobs.

Cory P.

I'll start with the good. The guy that came out and did the work was nice, knowledgeable and did a pretty good job. The office coordinator (Samantha, I believe) was also very nice and generally helpful. These two are why they did not get a 1 star rating.

My water meter reader notified me I had a very slow leak near the water meter causing a small puddle to be present in the meter box itself. I contacted Pipeline to come and check it out. There technician showed up and went to take a look. After about 30 minutes he said he had found the leak.When I went out to look water was now gushing down the street! What started as a very slow leak was now a major leak. He agreed it was now much worse than before (the meter was really spinning now), but said sorry, but we can't come out until Monday to fix it. He then proceeded to hand me a $780 estimate and left. I was a bit appalled that they came out to give me an estimate and in the process created a huge problem and essentially told me I needed to give them $780 to fix it (a 1 foot section of PVC pipe, by the way). Obviously I proceeded to call every other plumber in the metro area, but being Friday afternoon I didn't get anyone who could come in the next week. I was stuck, they had me. No choice but to pay them an exorbitant fee to stop the now significant deluge that they had created.

I highly discourage anyone form using this company.

Sandy O.

The management company for our complex sent Pipeline Plumbing out to take care of a toilet leak in our apartment. Drew & Dakota were very professional & friendly. They got the problem taken care of right away. Samantha, in dispatch, keeps you informed of the schedules so there is no waiting around. This company's customer service dedication is amazing. I would definitely recommend this company.

Catherine R.

Very impressed with this company. I had a clogged sink, called in the late
morning and they were there by mid - afternoon. Very professional and friendly demeanor of the technician, Brent. He worked quickly and he explained what he was doing as he fixed the clog and helped me with another small problem in the bathroom with a faucet that was not running properly. I would recommend them to anybody and would have them back again for any kind of plumbing problem. Very reasonable prices. Gave me the senior discount without my asking about it. The office staff was very friendly and helpful. Called me when Brent was on his way to my house.