PipeDoctor 247

Cynthia A.

Hot water heater not heating.
Pipe Doctor's Technician, Blair, was prompt, professional, fixed the problem quickly.
Second time to use Pipe Doctor through First American Home Warranty. Very satisfied.

Joshua S.

So it wasn't the pilot assy. I replaced the control module and gas valve which was around 200 in parts. Took me about 1.5hr, due to a slow to drain tank.

Overall was able to save about 2500-3000 by not using this company'. Avoid avoid avoid

Lori D.

Gerrod was extremely kind and professional. He was committed to getting the job done and took careful attention to ensure the work area was left clean and in order. Overall such a positive experience and outstanding customer service!

Joyce H.

The technician was great. He came in and fixed two toilets so fast! He respected my home by covering his shoes before entering my home. He was very knowledgeable, professional and nice.

Mrs. S.

This company sent a tech out to our home to view a water leak. The tech had to climb in the attic to view the leak. The tech may attempted to be careful but ended up causing a crack in our ceiling that now needs repair. This was on dry wall and over 10 feet away from the leak area. When the companies answering service was notified, we were told that this was due to the leak. I took pictures and a video of where the leak showed ( had a water stain on the ceiling) and how that spot was wet, but where the crack was located was dry and over 10 feet away. The young lady was rude and informed me that her manage would have to contact me back at his convenience. To top it off it ended up being a roofing issue not a plumbing issue. Now we also have a cracked ceiling. Not professional or receptive to the issue and the owner will be contacted as this is UNEXCEPTABLE!!!

Delaney W.

Blair and his team were EXCEPTIONAL! My water heater broke and things could not have gone more seamless in a "oh crap, a major appliance broke" situation. He was so professional and able to navigate me asking thousands of questions about the work being done. I will keep their card handy for any other work needed.

I really appreciate the professionalism!
I'm going to assume that these bad reviews came before Blair was on the team because I had such a positive experience.

I understand that working with a home warranty company can be a hassle, that is why I am keeping their card and getting rid of the warranty service. It's hasn't been worth it. Not sure how many other people have done math, but I think I am finally done with paying for home warranty. If something breaks there are other ways to navigate repairs.

D P.

Pipe Doctor 24/7 is ALWAYS on time, professional and educational. 2nd time with Gerrod as our tech, he did a through diagnosis of the problem and patiently answered all my questions. HIGHLY RECOMMEND.

Alex K.

Bliar was great! The previous plumber couldn't unclog our drain, had to call back to home warranty for someone else with hydrojet.... Bliar shows up, It only took him 10 min to unclog two clogs at 22 ft and 33 ft with a pipe snake. Drain working instantly! Amazing work!

Linda W.

I was surprised when my kitchen drain pipe suddenly started leaking. Fortunately, I had home warranty insurance and they set up a plumber visit through Pipe Doctor 24/7. I can only praise the entire experience with Pipe Doctor 24/7 and with Blair, the plumber assigned for my repairs. He did an excellent job in repairing the leaking pipe. His work was professional and courteous. Also, Blair explained the issue and even listed potential problems in the future with the aging pipes. I was very satisfied with his service and with Pipe Doctor 24/7 response.

Crystal G.

I requested service on a leak. I knew that my toilet was an issue, but the meter was still spinning. First off, the technician, kept closing the door behind him when he came into the house multiple times. I was home alone and this made me very uneasy. Maybe it's their protocol, but at least ask so the environment doesn't get awkward. On the repair end, the tech was not very informative in his communication to me and it caused confusion altogether.
When the technician (master plumber) called me, he had no empathy for the situation and really had no care in explaining anything to me so that I can understand it. He outright said that my service wasn't covered by the warranty company and that he couldn't go into specifics. Well, ok then. To add, I'm obviously going to need this repair done as it's in the foundation, and I was planning to use this company.

However, after the conversation with the customer service representative who practically yelled at me on the phone saying I heard wrong and with the tech who was outright rude in his tone and words, I will not go with them.

Excavation, leak detection needed- maybe the work was too cut out for them... I'll never know. I hope you all have a better experience than me.