Pipe X

Sara W.

Would not recommend. Gave us a two hour window and they were an hour and a half past that time, causing me to be late for my own work appointment. When I emailed management about them being so late, they responded ""that happens sometimes"". Good customer service. Also, the person who did the work was fine, did what he needed to do - but brought the smell of cigarettes and dirt from his shoes into my home. Would definitely not call them again for the price of $144/hour with this type of service. Look elsewhere.

Dana B.

I am glad they were able to answer the phone on a Saturday and schedule a same day appointment. Much appreciate ""Fix"" of the bathtub drain, by moving a lever. Price feels way too high like they charged it cause they could.

Michael C.

So...we have a house and we've been dealing with leaks in the plumbing because of ""grey pipe"" when the house was built. Normally, when they happen, we call our ""handy guys"" and they come over. The other day we sprang one and our guys were unavailable. So...a little freaked out about needing to deal with a plumber, I searched and discovered PipeX.

My first surprise was in speaking to Robert who answered the phone. His customer service skills were simply some of the best. Professional and courteous, he listened answered my questions in a friendly way. Made me feel like they'd be good. I set up a time and sat...fretting. He told me the cost was $145/hr which I thought was pretty good. I've had to pay a lot more in the past. As the day worn on, Robert called to give me a heads up that our service man Antonio was going to be running late. That it would run into his personal over time and it would end up coasting twice the amount. Robert wanted to know whether we could wait till tomorrow. Well....absolutely, thank you for giving me that option. We made an appointment for first thing the next day.

Next day Antonio shows up. He's also professional and a really charming guy. Friendly and engaging. He checks the problem...small leak, no problem...fix..and he's gone in about 1 hour...$145. I'm pretty happy.

Later that day I get a rather intense text from my wife...it's leaking again..EVEN WORSE! By the time I get home to check and call PipeX it's the end of the day. Robert, again is very nice..he's concerned and asks if he can send Antonio over the next morning. I agree, but I'm also concerned that I'm going to end up paying double for a job that should have been fixed right the first time.

The next morning, Antonio shows up. He takes a look...it's a larger leak further up the pipe. He's going to have to cut into the wall...as he speaks, I'm seeing $$$$. I'm trying not to be pissed and assume that there's anything shady going on. Antonio the entire time is affable, professional and gets the job done again...this time, in a bit more than an hour. I walk him to his truck, ask the question: What do I owe you? He says...""Nothing...this was a call back. My fault.""

Image of me standing next to him....my mind blown.

Great work PipeX. Timely. Fair Value. Nice guys.

My handi guys just lost the plumbing gig.

mwc

Jesse J.

They where quick to send a tech out but the tech did not fix the problem after i paid them the 144 an hour they ask for when i called back and asked if they could send someone out again they wanted to charge me for the first hour again i will not use them again

Annie F.

Wow! Wow! Wow! These guys are amazing! I needed to have a sewer line replaced and was looking for additional bids. I had a quote from Chandler in less than 24 hours of contacting Pipe X that was significantly lower than 3 other companies I tried and within 3 business days of my initial contact, the work is complete! Chandler answers his phone immediately, greeting me by name. His crew arrived early and works efficiently. I could understand why this process is so costly- there are a lot of moving parts. His guys had 6 feet to work with between the house and a huge tree and they still got a backhoe in there and got the job done with precision. It's not surprising they damaged a bit of the siding given the small space and even though the contract clearly stated they would not be responsible for any damage, they went out and got siding and paint to repair it, raked the yard, swept the sidewalk and street, and replaced everything back the way it was - all in 8 hours. Highly recommend - these guys will take care of you!

Samantha D.

What I can say is that they were very quick, responsive and easy to schedule.

I hired Pipe X to replace an undermount sink and faucet. I was pretty sure the sink I ordered was too small, so they spent a bit or time measuring and called to let me know it wouldn't work out. He knew I wanted to replace the sink, but after noticing it was leaking he called to ask if I wanted to replace the gasket. I assumed this was a quick and easy job- instead it added another hour of labor($144 and $40 in materials) for a sink I plan on replacing. I was willing to get past this, but then I came home to see they installed the faucet handle on the front instead of on the side like every other faucet I have seen. This alone makes me question the work that was done if the most basic install could not be done correctly. I called Pipe X right away, and he connected with the guy that did the job. The guy then called me acting like I told on him. He was disrespectful, rude, and snarky and said ""I didn't have a picture of what you wanted, so I just guessed"". This was a brand new faucet with two directions with clear pictures. I was extremely uncomfortable after the call, and didn't want him to be the one to come back to my house after the way he spoke to me. The boss did nothing other than hear me out and say he would talk to the guy. There was not a discount on the shotty work or disrespect by an employee. It baffled me that the employee took no accountability and that the owner wouldn't make an attempt to make things right.

Seth L.

Prompt, friendly and reasonably priced. Technician was unable to set my hot water handle in my shower to operate as ""lefty loosey""(on) ""righty tighty""(off).

David H.

They were very responsive on a Sunday. The plumber arrived and quickly fixed the problem. Very happy with their service.

Jing S.

Wonderful experience. Juan showed up promptly. He's honest and offered us an alternative that solved our problem and save us money. The customer service was a delight to talk to as well. I will from now on rely on this company's service.

Jeanine E.

I am a salon Owner. When I need a plumber, I NEED a plumber. I have called Pipe X three times. They are quick to respond, quick to show up and they are professional, courteous and helpful! Not only that, they are affordable. I needed a Sunday visit and they only charge a small extra fee to come on Sunday.
On a very busy Friday they couldn't get to me quickly, so they referred me to another company that they work with closely. The customer service is excellent, what customer service should be. This is a great company with great people.