Pipe Tech

Stephen M.

Pipetech is garbage. Don't waste your time with this company. Same experience as others. Referred by a warranty company. No calls, finally scheduled a visit but then a no show, won't answer phones and does not respond.

Another company has now been assigned the job.

Reema S.

I have come to conclusion that if they're hired by a home warranty company, they only fix things if they're a ""quick fix"" because they took the $75 service fee and fixed things that didn't require much cost of parts or time. The items that would be more labor intensive, they write a report up to home warranty that they know will be denied or not really recalled again, because home warranty pays them for labor and parts way below market rate. It's more worth their time to attend to a new service call that is a guaranteed $75 plus maybe some cash from the home warranty instead of spending hours on a tougher job that doesn't get reimbursed much.

To make matters worse, the hourly wage person has no skin in the game. Why would they want to get messy doing a more thorough diagnosis of a problem when they make the same an hour no matter what.

But it's a positive feedback loop...home warranty is happy they don't have to pay out more for a claim if the claim gets denied or not fulfilled by the customer. Hence these people keep getting the business because they help the insurance company keep their cost low. (Remember you fork the initial service fee so the insurance doesn't lose much).

Ashley H.

This company was terrible with scheduling. It took at least two weeks to even get on the calendar with them and once the plumber was scheduled to come out, I was told hour after hour that they needed to push out the arrival time. This happened roughly three times before they showed up. Once they got here they took pictures of the water damage and said they would submit it to the home warranty company for approval. Due to my busy schedule and life events, I didn't call the home warranty to check in, assuming things were in the works. I called the home warranty company three weeks after Pipetech came to my house to find that they never provided the photos for ""approval""... I read the other reviews here and asked immediately to get my contractor swapped. I did not want this company even touching my house. So glad I did!

Tami D.

Please please please do NOT use this company! There is not enough space to detail the month long ordeal we sustained to simply replace an old water heater. We went without hot water for weeks, had two different hot water heaters installed by the tech who burned out the elements both times. We had to hire an electrician to hook up the second one properly, and a separate plumbing company to reinstall new heating elements. Cost us a fortune to fix his mistakes! The tech was scarily unprofessional and after the eighth unsuccessful visit I had to physically escort him off our property due to his rage and chaos. Seriously, this is just the beginning of the story. Do NOT use them!

Michelle T.

My mother was having issues with the pipes in her shower so the insurance company sent someone from Piptech. I am absolutely dumbfounded on our experience with the plumber; he was condescending towards my mother and very unprofessional. It was so bad that I felt I needed to step in to stop the verbal nonsense that was occurring. I excused the man from our home and called the owner. I am very disappointed that he did call me back. They simply should not be in business.

ken c.

The Review most people posted here are deadly accurate. I experienced myself first hand. First American Homebuyers Protection was scheduled PipTech to come fix my clog kitchen sink, I never received any phone PipTech, I waited for two days, I finally try calling them No Answer. The customer is not supposed to bag for service, are we? I finally had no choice but to call First American and ask them to find me another contractor.

Amy T.

Total lack of communication and extremely slow....when they finally did arrive the plumber said they needed to buy a part and that someone will call/return. After a week I called them and the plumber was uncomfortable about shutting the water off to the house and recommended to get someone else (What?!).

Teena D.

DO NOT EVER USE THIS COMPANY!! Like the other reviewers First American assigned them to me. Took TWO WEEKS to get them to come out, got yelled at by the tech when I couldn't be here at 6pm on the same day he called back cause I had to work. He looked at my problem, no tools, made an assumption, said he couldn't do anything about it and left. When I called First American and said I wasn't happy and that my toilet waste was now backing up into basement, they said they would get them out again. Two missed appointments and days off work and two months later, I get a letter stating that my case is closed and the tech found no plumbing issue. HE NEVER EVEN CAME TO THE HOUSE!! I was so pissed when I called this morning, that girl was lucky she was in Arizona. Anyway, just say no...

Miss C.

The first time we were assigned this company by our home warranty company, they were first unresponsive, but once we did make contact, they ever showed up for service at our house, despite me speaking with the plumber and confirming the appointment. They also never followed up on my call to see what happened and if we could reschedule. We had another issue come up recently, and (unfortunately) we were reassigned them again. True to form, they never responded to the request, and a week later, we are still waiting.... From now on, I'm going to make it clear to the warranty company they they are not to assign us this company...ever.

Mel B.

Not Licensed plumbers!!! Don't let them touch your plumbing!

I have been in the plumbing industry my whole life. I used to be a plumber apprentice and my husband is a plumber.

I had some plumbing issues and we had a home warranty so why should my husband take care of it if we already paid for a home warranty.

I got Assigned to them through my home warranty company. Scheduled to be to my west seattle home at 8-9am. Coming from Olympia/Tacoma area. I Called at 745 to get an eta since he said he would call on way. I have to be at work at 730 so I took the morning off. When Tony E answered, he was sleeping and said ""oh shoot, I forgot! I should have set an alarm!"" Really??? Then comes up saying he was puking last night and heavily medicated himself.

I was going to have the Department of Labor at my house when they arrived since I already checked and they don't have any current licenses. BUT the home warranty people said these were the only guys that could install the toilets and I already waited MONTHS soooooo if I call them out and get them in trouble, then I had to start at square one with the home warranty company.

I've never seen such a pathetic ""Plumbing"" company. Its these type of scum bags that make the rest of the plumbers look bad.

Then to top it all off, I had to tell the ding dong how to caulk my toilet when he was done!!! Come on!!! This is basic stuff. And your supposed to take the garbage and old toilets when you go!!! He just left em for a pregnant lady to deal with??!!! What a jerk.

Waste of my time.