Pipe Spy

Elizabeth M.

Pipe Spy was SUPER! easy to schedule for estimate. Sonny came on time, and was so kind, professional and efficient. He did a great job. Trusted him immediately. I highly recommend this company for any job.

Andrea J.

Spent time meeting to get an estimate and then never heard from them again. Lack of responsiveness or follow up is never a good look.

Update to address owner's response:
The owner's lengthy response is mystifying, and I can only guess his employees are equally dishonest to him as they are to clients.

We never declined anything. I took an hour or more out of my workday to meet with their plumber to review our sewer line replacement issues. We declined nothing. We expected an estimate, requested an estimate, and even gave our email address to receive an estimate.

Second, the homeowner is my roommate and was standing next to me during part of the appointment. This was clearly stated.
To imply there was some sneaky ploy by a renter is disingenuous. Once again, the dishonesty here is concerning.

Lastly, I emailed two months after the appointment to ask about the estimate and received no response. I get very busy during the days and often emails are the easiest, most efficient, and most trackable method for me to communicate, especially if I am requesting information like a very late promised written estimate. And yet the owner, in his response, seems to be admitting that his own email portal is unreliable and I should have called? And how vague is a request asking where my estimate is? If you do not want people to use the email portal, perhaps remove it rather than blaming clients for using it. And it's sad that my email request received no response and instead it took this review to receive a response, which shows either unreliable service or pure disorganization or both.

It appears I dodged a bullet by not receiving an estimate as this company is completely unreliable in word and deed.

Marc E.

Searched for a plumbing company to repair leaking natural gas lines in an older building (1928) in Oakland. I reached out to Pipe Spy Inc. via Yelp; they responded very quickly. I explained what I needed and they advised they did not do this work. However. they referred me to Ocelot Plumbing, also of Oakland. I contacted Ocelot, advised they were referred, and they visited to review the job. We decided to use Ocelot Plumbing and they did a great job - thank you Pipe Spy Inc.

Christina K.

I had concerns about an offset in the upper sewer lateral of my 75+ year old house. James came with the CCTV camera, did a thorough inspection and explained that the problem was minor. It actually didn't need immediate repair work in my situation. The three other companies I called for quotes didn't bring camera equipment to inspect the line, and gave wildly varying quotes speculating where the offset actually was on the property. I was happy to pay the fee for the camera inspection as it gave me peace of mind and saved me thousands of dollars. James was great about explaining the situation and did not try to sell me work I didn't need. I would recommend PipeSpy to anyone seeking an accurate and reasonable quote.

Alejandra C.

I was absolutely impressed by PipeSpy from beginning to end. From the initial phone conversation, 1st visit to assess the situation and finally, to Pedro and his crew and the e cells that job they did in one day. I totally recommend this company and their tram.

Rebecca A.

This is a superbly profession company that is also extremely focused on relationships. We are a small HOA in Oakland that needed to comply with EBMUD's sewer lateral regulations. They took us through the whole confusing process with clarity and transparency. We initially received a few different bids (from different companies) for the work and received conflicting recommendations. Sonny came out a second time at no charge to ensure we felt comfortable with his findings. We couldn't be more happy with the bidding process, the work (neat, efficient, organized), and the final outcome. If I could give 6 stars, I would.

Nina V.

Imagine an auto shop where you ""paid"" for an ""inspection"" only to be told they've found the problem but won't give you the details ... because you might seek competitive bids. They instead would like you to choose them to do the work.

Megan D.

Pipe Spy are the best contractors that we've ever worked with. They replaced our entire sewer lateral in September of 2020. Sonny and his crew made it so easy for us to get this major improvement taken care of. We simply called, said hello when they arrived, said bye when they left, and received our certificate from EBMUD at the end. Pipe Spy even improved everything they demolished and replaced, including our sewer clean out, sidewalk, and landscaping. They even removed some unsightly asphalt as a favor. The cost of the job was completely inline with what we expected. We highly recommend Pipe Spy for sewer lateral work!

Clara B.

Pipe Spy did our sewer lateral a few years ago and they've fixed a few things here and there on our 100+ year old house.
They've been super easy to work with, very professional and transparent with the work they did.
They were quick, efficient, honest, reliable and pleasant, I wouldn't call anyone else.

Martine K.

Fabulous service from Pipe Spy this morning on an exterior water pipe break situation. Alex who takes the calls was fantastically helpful. Heiko was here quickly, diagnosed and solved the problem in no time and shared his knowledge freely to advise on related matters. Truly extraordinary service!!