Pipe Spy

Claire S.

We had a great experience with Pipe Spy. The crew was was nice, professional and hard working. Raymond was patient with our questions. When they found more issues underground than they bargained for they went ahead and made it all work. Thanks!

Elaine K.

their motto is 'flush with confidence.' we weren't very confident when we called - in fact we were afraid to run the water at all, in case everything backed up into the yard. pipespy came out right away and cleared the drains for $150. whew! they saved our lives. their plumber, ray, is the best - he's been doing this for 25 years, so he knows what he's doing.

Jeffrey s.

excellent. Met with Paul who did exactly what he said he'd do which is getting more rare these days, also appreciated good communication from the office with alex and others, very happy, thank you. Jeffrey

Adam W.

I am a Pipespy customer - twice actually for each home I have purchased in Oakland.

I currently have a serious issue with the Company. Hey, things happen... people make mistakes... I'm a pretty reasonable guy. Let's see how this shakes out.

My issue has the owner's attention, so that gives me a nice warm fuzzy feeling.

Will happily double-back to this review pending satisfactory resolution of my issue which - for the sake of all the kids in the audience - shall go un-detailed.


Some customer service philosophy says that a Company can earn a stronger advocate by turning around an unhappy customer than by just delivering a good experience in the first place. We'll see!

Jerry P.

These guys are great - very professional and I wouldn't hesitate to recommend them. We have a large site in West Berkeley that had to inspect/renovate multiple laterals due to site construction permits. I had two other firms out who couldn't even get the inspection part done correctly. Heiko and crew came out, gave me an accurate estimate, and handled the entire job including repair work. Additionally, they are well know at the Berkeley City Engineers office and have an excellent working relationship there. They handled all the paperwork and reviews meaning I had no hassles at all.

If you have a large old or complex industrial site needing renovations, these are your guys in the East Bay area.

Mark G.

I just hired pipe spy to look into a problem at a friends restaurant. They only have a camera for larger pipes and we needed a camera for 2 inch or so.
No go for pipe spy and it cost us 150.
I have worked for a few plumbing co and we had a camera to inspect smaller waste lines... Not happy at all!

Tracy G.

A Company to depend on.
I recently had to put in a sewer lateral as a result of sale of one of my clients properties. I did three quotes and Pipe Spy, Inc. was professional from beginning to end. They to came to the property first assessed the situation, then used cameras to review the pipes, and then gave me a quote that my clients felt was the most fair.
They said the job would take three days and they were done in three days!!!
I am very impressed with the professionalism of the whole company from the first call to the issuance of the digital certificate of compliance.
Thanks Pipe Spy, Inc., you made me a hero with my clients!

Philip G.

I found Pipe Spy a pleasure to deal with. The workers were confident and capable in performing there tasks. The work was done without complications and on time. I am happy to recommend them. Phil

David S.

Pipe Spy is definately a company I would recommend for all jobs and especially on complex piping projects. The owners are knowledgable in their trade and I found them always think for what is best for the customer to get the project completed in the shortest time and lowest cost. Paul Cooper is an excellent owner/project manger having knowledge across different trades thereby making the best approach to resolve my issues, ensuring all the plans were done correctly and passed city review, all the work done in time and pass inspection and at the contracted cost. My neighbors were doing the same kind of project with less complexity and I believe that I had a much better experience with Pipe Spy than my neighbors with their contractor. I should also add that Pipe Spy has the general contractor license to handle all work so I don't need to do the contractor and sub-contractor kind of project which made my project much easier and efficient. It has been 6 months since my pumping project was completed and everything has been going on smoothly and I am very pleased I found the best contractor in my area to do my project.

Jean F.

Pipe Spy did a sewer lateral inspection for a house I was getting ready to sell. they put their camera down as far as it would go until it got stopped by roots. They said I needed replacement from the house to the curb. When I pointed out that the pipe below where the camera got stuck had been replaced 9 years ago. They offered to take $1000 off my estimate. I went with the another outfit that did great work for $1700 less even after the $1000 was taken off Pipe Spies estimate.