Pipe Spy

Peter G.

AWESOME! they came in and did a major job in one day. The guys were polite. they left my yard looking better than when they arrived. all in all a really impressive outfit.

Andrea T.

Pipe Spy did a fantastic job on our emergency broken sewer. Clean, fast, attention to detail, complete assurance that the job is well done. Heiko was a great and reassuring person to deal with. They scheduled our emergency into their already packed schedule and we were able to get back into our house quickly, as it was not even habitable otherwise. I highly recommend Pipe Spy.

Jonathan M.

They made the process of replacing a 13'-deep sewer lateral in the hills completely painless. The job was done quickly and painlessly, without wasting a second of our time. The compliance certificate was issued almost immediately, and the next day we had the $4500 deposit back from EBMUD. It was a pleasure to see a $500 discount over the quoted amount on the invoice. Our real estate agent recommended them as the best in the business, and I won't disagree.

Barbara M.

I can't say enough good things about Heiko and Pipe Spy. We've been putting off replacing our sewer line for so many years it's embarrassing. But with the old clay pipes, we all know when it's time - it's time. We had a couple of really bad experiences for other plumbing issues with you-know-who, the Rooter guys. So we were dreading this. The whole process couldn't have been better. Heiko is an absolute delight. He showed us on the camera how the roots have completely infiltrated much of our sewer pipe. He explained carefully and thoroughly what would be done - even showed us what the pipe would look like and what a ""trenchless"" sewer line actually is. He showed up the day before to block off part of the street. He arranged for the city and whoever else official needed to be out here to inspect before - during and after. They arrived on time. The whole crew was efficient, respectful and it took less time than they estimated - they were gone by 3PM. They cleaned everything up - you never would have known they were here. I think they drew a map before they started of where every leaf and pine cone was resting and put them back in place. Best of all, their quote was significantly under other quotes we received. They're the best! Use them.

Jez S.

Recently had Pipespy replace 2 sewer laterals at a commercial location. Couldn't be happier with the quality of the work and how quickly it was done. Not only were they $3000 less than our previous best estimate, but they saved us another $1500 or so by getting on lateral to pass the test! I would have been none the wiser had they decided to replace that one too! Thoroughly professional at every moment I wouldn't hesitate to recommend them.

Daniel P.

About 6 years ago we re-did our back yard--a masonry wall, flagstone patio. Should we have replaced our sewer line then? Of course, but who has the dough?

Fast forward six years, ankle deep in the overflow from our downstairs toilet. I'm calculating...""$10k to redo the masonary wall, $10k for the sewer repair, kids are looking at colleges...."" A friend recommends Pipe Spy. Paul comes out, researches where the sewer main is, ""You know that the sewer main runs right under this tree and through this wall--probably just underneath the wall, actually."" I recalculate...""$15k for the sewer repair"" I'm sweaty. Paul says, ""We can take care of it, we'll dig down here and tunnel over."" On one hand I'm relieved, on the other I'm thinking, ""Is this guy full of baloney?"" I'm sure that this will be one of those projects that will double in scope and cost.

Paul gives me an estimate. It isn't cheap, but it's competitive. His crew arrives when he says it will. I'm figuring we'll be without water for a week. His crew has the new pipe in that day and they stay late and hook it up so we can use the shower and toilet that night. Simply amazing. The crew of six guys they throw at this job are quick, professional, and skilled. The following day the inspections are done, and the dirt goes back into the holes.

When they are finished, the back yard looks EXACTLY like it did before they started, only cleaner. The cement work they did was perfect. The workmanship was superb. The estimate was honored to the penny. I told Paul about how impressed I was with his crew's skill, and he said, ""We pay our workers well, they have medical benefits, paid vacation, retirement plan and profit sharing...they're taken care of. They work hard and stay with us."" Clearly a good investment, and a terrific business.

Jeff K.

Masterful.

We had three interactions with pipespy - all exceptionally good. The first was straightforward - a routine video inspection. They provided a voice-annotated DVD of the results.

Some time later, our hundred-year-old sewer lateral collapsed and we called Pipespy after reading the other reviews here and based on our prior positive experience. We got an appointment quickly to perform an in-place retrofit of our cast iron and terra cotta pipes with a new plastic line.

I couldn't be more pleased with the service. The crew showed up first thing in the morning, dug two small holes, carefully removed some landscaping, and installed the new 80-foot pipe. When finished, they repaired the holes in the ground, carefully replaced the landscaping, swept and hosed down the area so that it looked better than when they arrived. I was completely astonished by the results. The pipe they remedied was far underground beneath several planted areas and a large oak, but none were disturbed. In the areas where they needed access they were very careful to preserve my planting, irrigation, borders, and stepping stones. The work was of highest quality and didn't need my supervision. When I arrived home after work I met the crew, who were proud of their work, and eager to show me what they'd done, the technique they used, and answered all my questions. The whole job was less than a day.

About a week later, another team member came by to re-run a video for city inspections, and came to the door to let me know of the work and see if I had any issues or questions. Great follow-up.

This is the type of work I'm delighted to pay for - performed by a team that clearly takes pride in their results - careful, courteous and professional.

Without hesitation, I'd use Pipespy again, and recommend them to anyone looking for top-quality work.

Allen N.

We had a new sewer lateral installed in Berkeley. They were incredibly fast, much less expensive than our other bid, and provided great customer service. I would strongly recommend them. We dealt with Paul at the office.

Sue M.

I just bought a house and had to get my PSL into compliance. Working off of yelp, I called about 4 plumbers for quotes. Heiko with Pipe Spy had the best price and he was extremely responsive to phone and email. He was flexible with scheduling my appointment- working around my tenant's schedule. He was also very patient, answering my plumbing and contract questions.
On the day of the appointment, his team rolled up exactly on time. Seriously, at exactly 8:30 am, they parked their van and began set up. Everyone was very nice.
Heiko also looked at my water pressure problems and suggested a do it yourself route. I was impressed that he advised me to do what was best for my budget, rather than what would earn him more money.
I came home to a clean site and the waste pipe that had been replaced was nicely stuccoed to the wall (the b.f. thought that that would not be included in the bid and we would have to do it).
I cannot recommend Heiko and his team enough. He is patient, detail oriented, honest, nice, and he and his team do good work. He had EBMUD issue my compliance certificate the same day.

Eloise G.

Pipe Spy just came and replaced our entire sewer line which connected under my new studio! They re routed the system for minimal disruption to life, did it all in two days with integrity, very little down time, and when they were done, you would not even have known they were here. All landscaping (mine and neighbors) replaced impeccably! They did a stunningly beautiful job! How often can you say that about a sewer project???? Manuel, the crew chief, rocks and so does his crew!