Pipe Doctors

Audra P.

Had on a mask, but no feet coverings to waltz up and down my stairs in. Thought the pricing was pretty high for what was actually done. Wouldn't use again or recommend to anybody.

Dale L.

My business with pipe doctors was overall great. Brian helped on my call for a backed up drain. Initially that snake was getting the job unclogged, and Brian was able to look at things from a different lens and find a pipe on the exterior of the home in which i didn't know exist. He was able to snake from this pipe and remove the blockage. Great knowledge on his end. I would highly recommend Brian for his work. I would have given this review 5 stars, however i feel the company's pricing is a little on the steep end. If worried about the costs ask what they are upfront.

Braxton B.

They came out week of thanksgiving and day of. That should have been my first clue. They snaked the kitchen sink, weren't able to fix the problem. Told us that we had a collapsed pipe in the foundation and that we would have to tear up our floors and foundation to fix the problem. Was quoted about $4000.00 (not including demo of cabinets). They probably do a good job with minor stuff like fixing and installing toilets etc. as with anything like this get a second opinion. We didn't have a collapsed pipe. It was just major buildup in the 90 degree bend of the pipe. If you need someone to come out day of these are your people, but be prepared to pay for it. They charged us about $200 to snake the line.

Calvin B.

This company is a joke. I was hired on as field supervisor. I worked for this company for 2 weeks ! They will screw you in price they have goal sets to make over 80k+ a month there goal is to sell you even if you dont need a thing fixed. I spent my whole 2 weeks fixing problems that these so called plumbers they hired that are not even licensed. I went to one home and the so called plumber they had before i started Ran gas lines and left them leaking so bad if they would not have had the attic and ventilation they had it would have blew up their home !!! This was not the only issue i did so many call backs. Not only that they lie to you estimate are not free with this company they will charge you no matter what and if you dont pay they will try to take you to court. The buisness owner homer Tipton is a theif and liar and will try to take you for every dime you have. Also. Im currently being sued by them for 8500 for no reason he got mad like a child becuase i quite his buisness he begged me to stay. And if you plan to work for this company i would not recommend it because nor has he paid me for my time!!!! I would not recommended this company at all in my 12 years of plumbing ive never in my life had a call back! Cant believe the work they let these guys do so many call backs! I can promise you this buisness will not be a buisness for long how its ran . dont be a victim and dont have your name associated with this company its nothing but bad news

Michael S.

Wouldn't recommend this company to anyone, they were way over priced and the guy that showed up wasn't licensed

Kenny J.

Not only did they show up 3 hrs after they were ""on the way"", my pool guy spoke with them and they told him one price and then wanted to change me an additional $200. When I told him it was too high he started ""negotiating"" the price. All I needed done was my skimmer line in my pool unclogged. He then told me I needed to sign a liability waiver in case he busted my line. What's the point of having a ""licensed"" plumber come out? When I told him I wouldn't do that, he packed up his stuff and charged me $40 for telling me he couldn't do it. Total crooks! What gives plumbers a bad name!

Liv R.

My grandparents used Pipe Doctors and thank goodness they had someone experienced to look at the results. They had a shower base installed and everything imaginable was wrong with the installation. The pipes weren't aligned properly, the base wasn't tilted, Jason, the man they sent out, drilled through the base ruining it entirely. It was chipped in two places and had my grandparents used it, their bathroom would have flooded causing significant damage. The reason I'm not giving a 1 star review is because of how the owner handled the situation.

My grandparents called and made him aware of the situation. He came out and immediately corrected the mistake. He bought an entirely new base and installed it. He was kind and made a terrible situation so much better. There was no extra charges for the extra labor and the situation was handled perfectly.

If you intend on using Pipe doctors, make sure you see some credentials so you don't make the same mistake. Thank goodness my grandparents caught it before things got much worse.

Devin G.

Be very careful when getting a bid from Pipe Doctors. I wish I had paid more attention to the other reviews about their predatory charges and billing methods and to find out that the plumbers they send are not always licensed plumbers. I called Pipe Doctors out to give an estimate on several jobs I needed, one of which included replacing a couple fittings on the main trunk from the home. The guy that came out quoted this specific part of the repairs at $1200 because he was unsure how much had to be replaced. They also wanted a deposit of $1200 to secure the job, this seemed high priced and odd to me but I unfortunately signed the quote thinking this was an estimate as most places do and with there being several other items I needed done I thought maybe it was just itemized this way as a package price or something. After the job the plumber called and said that the job was $699 and he needed to run my card again because they could not take it out of the deposit. Some other issues came up with our bathroom and we needed to hire out a general contractor instead so I wanted to get a refund on our deposit of $1200. The manager called me back 3 days later and told me that even though the technician that did the job billed it at $699, I agreed to pay more so that is what they are taking. So after this was completed I paid $1200 for 1 90 degree fitting and 1 45 degree fitting to be replaced, this took less than 3 hours to do. These guys charged me over $400/per hour for this job, more than double the average per hour cost of a plumber! The technician that did the work was nice and professional but the company and his manager are not honest with their prices and will take advantage of you when they can. DO NOT do business with pipe doctors.

Tony S.

Rip off company. Called them out for an estimate for a couple of very minor repairs. Pricing was nearly $1000 for labor alone. We are talking replacing a faucet and a piece of pvc drain. The guy asks me what I think it's worth, I tell him and he says hang on and goes out to the truck to call his ""boss"". Guy comes back in with a price that's about half (which is still crazy high).

Hang on a second. If you can do it for that price, why not charge that price in the first place instead of trying to rip people off?

I work in the home repair industry. I know what pricing should be for things and I know what industry standards are. This company is a joke and I suggest avoiding them at all costs.

Ken H.

Let me start by saying that Cody was very friendly, efficient and diligent about getting this job competed. His work is worth 5 stars.

However. I had an emergency plumbing problem, my hot water tank began leaking on Sunday and we did not have hot water. I called several plumbers on Sunday and many would have come out to replace my water heater except it is elevated, installed half in garage, half in attic. It is about 5 feet off of the floor. It is also a 50 gallon tank.

Now I know these things and know I will pay a premium because it is Sunday, elevated and heavy.

I was unsuccessful in getting a plumber to come out on Sunday and many stated they would not want the job at all. I understand.

On Monday I called Pipe Doctors and set an appointment for Tuesday late Tuesday afternoon as I had some things I had to do early. When I completed those things early I called Pipe Doctors and Cody was dispatched to my house.

I went to Lowe's and purchased an A.O. Smith 50 gallon, 9 year warranty water tank for $565 because I did not want the brand Pipe Doctors used, Bradford White. Same brand that was leaking. Once Cody arrived he asked about the one I purchased and asked if I wanted that one installed. He also explained he had never had a Bradford White that leaked, same thing several plumbers told me.

Anyway I asked him to price the installation of mine and then price what I would pay if he acquired one from his wholesaler, Locke Supply, and he installed the Bradford White from them. Cody went to his truck and in about 10 minutes came back and stated he could sell me a Bradford White 50 gallon, 6 year warranty tank for $1089, and could install it for $1450 total cost. That tank would have been less than $500 ANYWHERE else. Seemed high to me for a lower warranty tank so I asked for just the labor charges for my tank. IT WAS $1050 TO INSTALL MY TANK. He jumped the labor charges by 2 1/2 times because I had my own tank. Seems shady and it seemed they were hell bent on charging me $1,000+

Now you may ask yourself why would I even do business with someone like this. Because I had already missed 2 days of work and would have to find another plumber and miss more work, too costly.

Well, another glitch, I stated I had my own tank and it was too large in diameter for the opening by 2"" so I had to return that tank and since Lowe's did not have a ""slim"" I had to go with the Bradford White.

Now don't get me wrong, the work was quality. But how do you charge someone less than $400 to install one if you buy their overpriced tank but charge almost the price you are selling that overpriced tank for the labor to put in my tank.

I think the company is shady when it comes to emergencies. I cannot even say they are a good company since they take advantage of someone during an emergency. I had much more work to do at my house and even told Cody at the beginning, BEFORE he overpriced me that I would use them for all of it if they were affordable or even reasonable. Needless to say they were neither.

I even asked about the 10% senior discount and all that was deducted was $25 from an Internet coupon.

Again, the work was quality but I think they are not an honest company.

Good Luck of you use them.