Pioneer Plumbing & Rooter

Denise N.

I was extremely pleased with the service I received from pioneer plumbing! Quick and friendly service, will definitely use them again!

Thanks!

toby r.

Called them on a sunday and asked for the $55 deal...they said only mon-sat...I looked up the coupon and that was correct. I said i'd wait...they called 20 mins later and said they would come out anyway and give me the coupon. Arrived on time and cleared the drain in 10 mins. No bs.

Phillip L.

This company is a scam plumbing company.
The guy shows up with a pricing book!!!
Not a flashlight, he borrowed mine btw, not a wrench, not a tool belt, but a pricing book.
He said he has check out the price to see how much is it for cleaning clogged sink.
On their website it offers a coupon for $55 to clear clogs.
What a friggin' joke!
Don't use these a-holes!

Courtney F.

Plumber Heroj was courteous and informative. He arrived on time and did a great job correcting two problems, one of which that involved replacing a gas line valve. He was able to answer all my questions and left the repaired areas in great condition. I was happy that Pioneer plumbing could make a same day appointment which is super important to me when dealing with plumbing issues as they're usually emergent. Thanks Pioneer!

Denise N.

RIP OFF...that's what this company is. The $55 clean out is a lost leader. They said I had a blockage in my sewer line that couldn't be cleared out with their rooter service and that I needed to jet the line. $650 later, the line was still lined with roots, which I found out the next day. They came unprepared to complete the jetting project the first time, and when I called another plumber I found out what a lame job they had done. Then they stalked my husband for payment without completing what they promised. Avoid this company at all cost.

Kiara B.

I have used Pioneer a half a dozen times to fix the dilapidated plumbing in my old house. My experience has been one where they were eager to please and tried their best to get the job done. They even went out of their way to check every line to make sure it was running properly.
I was only charged a basic fee even though it took them 6-8 hours to get it all figured out properly.
Definitely a positive experience in an otherwise messy situation!

Dat L.

I tried to replaced a leaky faucet in my shower, but things went bad after I realized the main water shutoff valve wasn't working and my shower turned into a fountain! Pioneer plumbing was able to come over within 30 minutes and prevent a flood. Garry was able to turn off the water and replace the faucet. I am one happy customer!

Valerie T.

There are many reasons to recommend Pioneer, but the only drawback for me was the price I had to pay because I didn't have the time to shop the job thoroughly. I called 2 plumbers and the 1st didn't even test my drains properly, so when Pioneer came, they correctly diagnosed my main line clog.

The technician/supervisor, Tony, was very knowledgeable and it was reassuring. The tests he performed ended up backing the water up into the bathroom, so it necessitated quick action (the next day). This rental property is old so there was no main drain cleanout. It cost me $1400 to locate the drain, dig down 3-4' under concrete and create a new drain cleanout. A large expense, but in the end, I could trust them to do an excellent job, perhaps not the cheapest, but one done professionally, quickly and effectively.

Wen L.

I called AffordableSoCalPlumber.com and was told that a simple shower drainage stop will be $55, even without a clean out and on a higher floor of a condo building. This is a pretty competitive price among the plumbers I called. I made an appointment that same afternoon for 4-6PM and hoped it will be as good and simple as it sounded.

5PM rolled around, no plumber, and I was getting a little worried. I called the same number and was told that a plumber was already dispatched. Five minutes later, I received a call from Pioneer Plumbing telling me that a plumber can get here at 6:10PM, 10 minutes after my window. I didn't realize affordablesocalplumber was just a dispatcher, so I have no idea whether the delay was Pioneer's fault or affordablesocalplumber's fault, but either way I was not happy.

Luckily, it got better from there. The plumber ended up getting here at 5:50PM. Anthony the plumber was friendly and courteous. He was nice about taking his shoes off and took great care bringing his equipment in and out of my apartment. After seeing the drain, he told me it would cost more because I don't have a clean out. I told him I had already discussed that with the dispatcher when I was given the price. Anthony agreed to go with the price previously discussed, and that was that. I can't tell if he was trying to up-sell me, but if he did, he didn't push, which I appreciate.

My little drain turned out to be not so easy after all. The screws were rusted and worn out and the clog just wouldn't budge. Anthony put up a good fight and finally got it good as new. He's earned every penny of that $55. He even cleaned up the area very nicely.

All in all, it wasn't 5 stars because of the delay and potential up-sell. But in the end, they still got here within 10 min of the appointment window, and didn't push on the price after I explained it was previously discussed. The friendly service was definitely 5 star, and so was the value. Will call them again.

James T.

We had a drain stoppage and called Pioneer for a quick root out. After the less than polite plumber failed to do so, he quoted over $700 to jet stream it. We quickly said no thanks.
While he was wrapping up, and after trampling a decorative plant by the drain, he ""lost"" the paint matching ceramic drain cover that was an original piece of the 1940's home. We mentioned this and his solution was to buy a cheap aluminum and rubber expansion cap for the internal threaded cap. It didnt fit and consistently leaked. Go figure. He then left in a hurry.
Upon calling to have the plumber return, the rep answering the phone was nice enough to send him back to remedy the problem. His solution was to tape the interior of the threaded pipe with electrical tape and push the plug harder. Didnt work. Again, go figure.
Calling the rep again, she was, this time rude and condescending. She again sent the ""professional"" back. After explaining to him how pipe threads work, he brought out a PLASTIC threaded cap and replaced his original replacement. We had had enough. This fix was obviously beyond his means and the company had no intent to refund us.

In summation, our opinion is that this company is to be avoided at all costs.