Pioneer Home Services

Whitney S.

They flooded our house and left us over $60,000 in debt because they refused to compensate us for making our house unlivable. Owner won't put anything in writing and refused to correspond so as not to leave a paper trail. Shady management and wholly unprofessional. Do not use them!!!!

Eric W.

This was the original review I left, but since then my opinions have changed drastically because of the financial hardship I have been left with because of an incorrectly installed mini split unit. *Daniel and Jonathan (and the team at the office) were knowledgeable, helpful, and flexible with getting this project completed. Will definitely use them for other services in the near future.*
Everything seemed to be fine after the instillation. I wrote the review so the guys could get a free lunch.
The mini split was installed in a home that was on the market to be sold. No one wants to buy a house with a broken AC so we were replacing it. They came, replaced it. It cooled. GREAT!
about 6 days later we went back to check on the home, do some dusting, flush the toilets and such and we discovered water damage EVERYWHERE.
After a mild panic attack we discovered the brand new minisplit was dripping condensation down the walls of the second floor bedroom. Since water and gravity are best friends, it went down the walls, over the floor, through the floor, through the ceiling down walls on the first floor, and finally reaching the original hardwood floors on the first floor. Definitely a tragedy while trying to sell a home.
Called Surfin Plumbers, turned off the mini split, cancelled all showings.
Surfin Plumbers came out and looked at the damage, took pictures, and assured me there would be an investigation, insurance claims, and that the issues would be taken care of. What a relief!
It started great, they had ServePro come out and dry everything. Their insurance called, got my pictures, took my statements.
Then. Nothing.
This all happened at the start of September. It is now December. Being the innocent party, I have had to pull information from their insurance, beg for answers, pay a mortgage on a home I dont currently live in, rack up more debt than Id like to admit so I keep cash in the bank to pay for the mortgage...
Their insurance lost their original set of pictures had to come back to take more, and I feel like they took much less than originally.
I was told I was the one responsible to find a contractor to do the repairs which is weird. Their insurance company didnt provide me with a list of preferred vendors, and I had to BEG Surfin Plumbers to recommend someone, which they eventually found someone.
The contractors were ready immediately to start repairs, but as I am without cash flow I had to wait until I had a settlement from the insurance....
I waited...and waited...and waited...I kept pestering for answers so I can sell this home...the contractors were aware that I was waiting on the claim and they said they can start so I can get the home back on the market-They seem to be the only party thats concerned for me to sell this house and my now major financial crisis.
So, going with the contractors estimate, we started to do the work...Then I get a message from the insurance company that they have reached a conclusion...that was SIGNIFICANTLY lower than the estimate I received. It seems that no one can agree on what should actually be done because we all cant be on one email chain or phone call no matter how many times ive begged. I have to go to each individual party, extract information, then share that information with the others.
So now, we have half the work done, put a pause on the project because the contractors would like some sort of money (I dont blame them, I want to pay them, but I have no money for this because I was told I was going to be taken care of).
We are STILL waiting on the insurance company to come to a better conclusion with their settlement, and Surfin Plumbers does not like to email responses so never had a ""How they were going to fix this"" plan in writing.
I have begged for help. I have asked for solutions in writing. I have exhausted my finances.
Now we are in talks with legal counsel to go over remediation options so we dont have to file bankruptcy or have to foreclose on the home we are attempting to sell and the one we currently reside in. We just want help and this fixed

Peggy O.

New Water Main-
They came out quickly which is what we needed and replaced the water main. The disclosure was definitely not as described- We were told they would do their best to avoid the sprinklers. Not only did they chew them all up with tractor, the main unit was ruined. We were then told by Surfin' Plumbers ""it is not a big deal, probably only $200 or $300 to fix it"". Right.......We had to then spend $5k to redo the sprinklers after they finished.
We were then told to call as soon as the sprinkler job was completed and they would come right out. They didn't come out til the next day after a thunderstorm and major rainfall causing more of a mess. A large decorator type rock was buried in the hole and covered over. Needless to say it was a headache and frustrating. Assuming for a small job they would be fine but I would not trust a thing Robbie says.

Keith T.

Does it matter what kind of service they provide if they don't get to your appointment because they got into an accident in the road? If you want to aggressively tailgate and drift all over I-65 while driving 85+ mph during the rush hour maybe do it in a less conspicuous vehicle. It's arrogant to think that poor behavior in your service vehicle would not catch up with your business at some point.

Paul D.

Can you give lower than a one star review.
I contacted surfin plumbers in October of 2021 and still dont have the work done. Turned my half bath into a full bath. The story is long so the complaint list is:
When you call the number you go to a call center...it has taken a month each time to get a call back.
Within the quote they missed items and then still charged me.
The things in the quote such a chrome fixture and switch them to black fixture they are not willing to work with you.
Not installing to valve stem in the shower assembly and cold water then bled into my hot water line. Loved taking cold showers for a month in December.
When they installed the wrong fixtures they want to charge me to fix their mistake.
I could go on but I will not waste another minute of my time on this company and I hope you do the same and stay far far away.

Sherrie B.

At first I thought they were awesome. Then they tried to tell me I needed $10,000 worth of work done to correct a plumbing issue. I gave them a deposit. Then I called another plumber for a second opinion and was told I did not need that work. I called to cancel and service manager got very upset with me. I have called for 3 days asking for a manager to call me back about a refund and they refuse to return my calls. I trusted these folks and they preyed upon a senior single woman. They should be ashamed of themselves. DO NOT USE THIS COMPANY!!!!!!!!!!

Nk K.

Called Surfin Plumber engineer for condenser in external A/C unit of my home. Engineer came and replaced the part. New part was just connected electric wires, he got a phone call from dispatch. He picked up his tools and left my home, saying I will be back in 2 hours, you can go ahead and turn on the A/C. Condenser was dangling inside the unit and external unit top was open. He left and never came back. Turns out, he was re-roughed to bigger job. Called call center which is in FL, and don't know anything about Nashville. Assigned another engineer next day morning. Next day morning call center called me and he was assigned to another job (bigger revenue job). I cancelled Surfin and found another A/C person. He came and fixed everything in 15 minutes and tested the unit before leaving. He said condensers can catch fire, if it is not fixed firm on the unit. Electric charge can turn the unit and catch fire! Surfin Plumber asks for pre-pay (show up charge) before engineer shows up. It took me 3 weeks to get the money back. Slow call center in FL. In summary, bad engineer (causing danger), slow call center, betray customer by sending engineer for bigger job in the middle of customer service. Good bye Surfin.

Dr. C M.

had a leaking toilet. Called Surfin, after delays sent a technician, that sid he needed to change out the whole inner toilet flushing system and put in a flex stainless steel hose. He did , i paid. A month later during my 4th of july party one of my guests noticed that the toilet was continually flushing. (i had not noticed all month long cos the toilet was in the guest floor on the 1st floor and i trusted the technician when he told me that my toilet was working perfectly no leaks. ) My guest turned off the water and my guests had to use bucket to flush the toilet in the guest room. I called surfin and they sent a tech on 9th of july. the appointment was in the morning but the tech came late in the evening( after my repeated calls) . the tech said the prior tech did not do it well, he did not add a seal whatever to prevent the toilet from continually flusing after his instalation. he said he would get it from hardware store or lowes and would be back saturday to fix and add the seal. he came back and did. I called surfin the following week to let them know what happened. and the fact that my water bill was over $500 for the month due to the continually flushing toilet that was caused by the tech that was negligent in instaling the flusing system,they asked me what they could do to make it right, pay the difference in increased water bill or refund the service call . I said it will be easier to refund the service call. then the manager called and said that they will give me an affidavid to take to the water department to void my bill, I told them that my water department said they will only offer 25% adjustment but they cant void my bill for the water loss caused by the incompetent tech. i explained all that to the manager , and she said she would get back to me , despite repeted calls to resolve the issue they never got back to me till 3rd of August, and despite earlier asking me what they could do to resolve the issue..pay the difference in increased water bill caused because of their negligent technician or refund the service call, they now told me they cannot do anything else but offer me the affidavit to get the water bill adjustment which water department said would be 25% and which they have already taken the 25% off . I told surfin manager that their affidavit will not void the total over $500 charged for the month cos of their negligence. I cannot understand how my prior month water bill was less than $100 and then Surfin tech fixed my toilet and left with my toilet continually fluhsing ( and wasting water & running up my water bill) and came upstairs and told me he was done and my toilet was now working perfectly and i should pay which i did. And they do not want to make it right. At the very least pay the difference in water bill due to their incompetent repair of their tech or refund the charge for that service. I am terribly disappointed and to think i was a club memeber that paid the monthly club fees. No more, I am done When surfin does not care that the error of their techincian cost me hundreds in increased water bill and they do not care to make it right instead offer me an affidavit that will only take off 25% off my water bill!!! I cant believe it .. see copy of water of my water bill without my name

Adam N.

I have worked with Surfin Plumbers for the past 18 months and spent nearly $40k on various projects, beginning with a re-working of our plumbing to installing plumbing and HVAC in exterior buildings. Here is what you should know before contracting with them for anything:
*They will charge you to fix their mistakes. On multiple occasions they charged me to clean up their shoddy work, including burying hot/cold water lines that they replaced by leaving outside the drywall ($1200 for that one).
*They will send unqualified individuals. I have had over 15 employees here at various points and nearly every plumbing job has been done by someone who told me they were HVAC people, not plumbers. Projects were started, worked on and completed by different people, several times.
*They will upset your neighbors. I had multiple complaints from neighbors who found their staff confrontational and disrespectful. One posted a negative review proactively.
*They will leave, just like they did today, after being called in for persistent and ongoing leaks in my kitchen and bathroom that occurred after their work and have destroyed my wood floors (and their replacements), without fixing them and with no solution.

I have never worked with a contractor that has promised so much and delivered so little. They've taken no accountability and shown the worst sorts of work.

John A.

If you need someone to show up and tell you it is broken and charge fifty these are your guys.Surfing plumbers are a wipeout.