Pioneer Home Services

Dr. C M.

had a leaking toilet. Called Surfin, after delays sent a technician, that sid he needed to change out the whole inner toilet flushing system and put in a flex stainless steel hose. He did , i paid. A month later during my 4th of july party one of my guests noticed that the toilet was continually flushing. (i had not noticed all month long cos the toilet was in the guest floor on the 1st floor and i trusted the technician when he told me that my toilet was working perfectly no leaks. ) My guest turned off the water and my guests had to use bucket to flush the toilet in the guest room. I called surfin and they sent a tech on 9th of july. the appointment was in the morning but the tech came late in the evening( after my repeated calls) . the tech said the prior tech did not do it well, he did not add a seal whatever to prevent the toilet from continually flusing after his instalation. he said he would get it from hardware store or lowes and would be back saturday to fix and add the seal. he came back and did. I called surfin the following week to let them know what happened. and the fact that my water bill was over $500 for the month due to the continually flushing toilet that was caused by the tech that was negligent in instaling the flusing system,they asked me what they could do to make it right, pay the difference in increased water bill or refund the service call . I said it will be easier to refund the service call. then the manager called and said that they will give me an affidavid to take to the water department to void my bill, I told them that my water department said they will only offer 25% adjustment but they cant void my bill for the water loss caused by the incompetent tech. i explained all that to the manager , and she said she would get back to me , despite repeted calls to resolve the issue they never got back to me till 3rd of August, and despite earlier asking me what they could do to resolve the issue..pay the difference in increased water bill caused because of their negligent technician or refund the service call, they now told me they cannot do anything else but offer me the affidavit to get the water bill adjustment which water department said would be 25% and which they have already taken the 25% off . I told surfin manager that their affidavit will not void the total over $500 charged for the month cos of their negligence. I cannot understand how my prior month water bill was less than $100 and then Surfin tech fixed my toilet and left with my toilet continually fluhsing ( and wasting water & running up my water bill) and came upstairs and told me he was done and my toilet was now working perfectly and i should pay which i did. And they do not want to make it right. At the very least pay the difference in water bill due to their incompetent repair of their tech or refund the charge for that service. I am terribly disappointed and to think i was a club memeber that paid the monthly club fees. No more, I am done When surfin does not care that the error of their techincian cost me hundreds in increased water bill and they do not care to make it right instead offer me an affidavit that will only take off 25% off my water bill!!! I cant believe it .. see copy of water of my water bill without my name

Adam N.

I have worked with Surfin Plumbers for the past 18 months and spent nearly $40k on various projects, beginning with a re-working of our plumbing to installing plumbing and HVAC in exterior buildings. Here is what you should know before contracting with them for anything:
*They will charge you to fix their mistakes. On multiple occasions they charged me to clean up their shoddy work, including burying hot/cold water lines that they replaced by leaving outside the drywall ($1200 for that one).
*They will send unqualified individuals. I have had over 15 employees here at various points and nearly every plumbing job has been done by someone who told me they were HVAC people, not plumbers. Projects were started, worked on and completed by different people, several times.
*They will upset your neighbors. I had multiple complaints from neighbors who found their staff confrontational and disrespectful. One posted a negative review proactively.
*They will leave, just like they did today, after being called in for persistent and ongoing leaks in my kitchen and bathroom that occurred after their work and have destroyed my wood floors (and their replacements), without fixing them and with no solution.

I have never worked with a contractor that has promised so much and delivered so little. They've taken no accountability and shown the worst sorts of work.

John A.

If you need someone to show up and tell you it is broken and charge fifty these are your guys.Surfing plumbers are a wipeout.

John P. C.

They lie and steal! Left my Nanna in the cold! She bought a brand new system from them. Less that a year later, the heat went out in the middle of winter on a Saturday night. I called them to come fix it and they told me that because I was not a member of the club, they would not come. I told them she is elderly and in a wheelchair but they did not care. I had to find a hotel that had wheelchair access until someone came to fix the system the next week. Shame on them for mistreating the senior citizens like this!

Ben G.

I have used Surfin' Plumbers since 2012 and have been a Kahuna member. They have done a lot of work for me over the years and even installed 3 toilets and a hot water tank.
Over the last year they keep canceling and rescheduling appointments. Then they cancel the rescheduled appointments. It got so bad they gave me the maintenance plan free for a year. This time they have canceled 3 appointments. This is ridiculous because people have to make arrangements to be at their house. My tome is more valuable than the free year membership. So now I have malfunctioning toilets that they installed and will have to get someone else to fix them because they can never make their appointments.

Brandon C.

The worst plumbing company I've ever dealt with. If your trying to get lied to and overpriced in hopes of an up sell then this is the place for you, if your after useful and honest technicians that are actually trained and know what they are doing then search elsewhere. Will not be using this company again.

Tim R.

I was a surfing plumbers customer for three years and a member of their preferred member club. That subscription promised regular maintenance inspections and priority service on call outs.

In that time, I have been upsold a whole-house sewage pipe replacement ($4407.00) and a new HVAC unit ($5500. EST).

The preferred members club is useless and a complete waste of the subscription money. The members are not front-loaded for emergencies as promised. Additionally, you can count on a report of some expensive item that needs to replaced after one of these ""free"" inspections.

During the company's ""free inspections"" as part of the preferred members club, the technicians have left more mishandled adjustments after an inspection than were present before they arrived. I have had an air handler short out after a technician failed to properly replace the access panel.

The final straw began when I called in a failure of the HVAC at 1:30 pm Saturday afternoon and waited five hours for a technician. The on-call technician came from Spring hill and arrived at 6 pm after completing another job. There is no consideration of calling out a second technician when the first is clearly tied up for an extended period some 50 miles away on another job.

The weekend technician that came out on the initial service call clearly wanted to be finished. After two hours of tinkering, he declared at 8 pm that he could not locate the issue and that a supervisor would come out the next morning. The overnight temperatures dropped into the 30's. The next morning, it took the supervisor, Rob, a mere 30 minutes to diagnose a water intrusion issue. However, no work could be done until the next business day. The water intrusion was caused by an unsealed conduit, which had been in place, presumably since the 1990s. Rob's defense is that it wasn't ""their work"", and the installation of a new unit didn't include the existing wiring or a warning by the ""experts"" that there was a potential failure.

Monday came and the technicians promised at nine, were not here until 1100. After checking the line resistance and replacing the computer board, they had the unit running. The team sealed the suspected conduit and promised to come out and install a surge protector on the line the next day. It stayed that way for a whole four hours before it failed again, with the same no power fault.

I called in the third work order at 8 pm for the following day. The technician, promised at nine, did not arrive until after 1100. I was also told by Leslie that he would be getting instructions from a supervisor over the phone. After a four day problem, this company chose to resolve the troubleshooting via phone instead of coming out of the job site. Chris ripped out the sealed conduit installed the day before and replaced the thermostat wire, which was not rated for outdoor exposure. The problem was fixed.

So much for being a preferred member. I estimate I have paid at least $358 over the subscription period as a preferred member to be ignored.

This company does not obtain the necessary permits, nor conduct the needed after installation inspections. I have found bare exposed wires laying next to the unit after the failure of the HVAC. When it was pointed out, a supervisor told me that those were wires leading to the thermostat.

The technicians cannot or will not point out existing problematic issues during an HVAC installation. Problems that later lead to water intrusion and failure of the installed unit.

They are rarely on time.


I tried to get a full workup on potential trouble areas to correct before they failed since the supervisor would not admit fault that the installers allowed substandard wiring to be reattached to their new HVAC unit. He would not give me a satisfactory answer.

There is a huge dysfunction between the answering service and the service office. They cannot communicate and I was told that there would be a technician at nine am, but in reality, nobody arrived before 1100. My time is inconsequential to this company.

When I called to cancel my subscription, the answering service told me that somebody would call me back. Three working days later I called again and immediately the subscription was canceled. I requested an invoice for this service call, and it amounted to $900 to replace a thermostat wire. I have yet to receive an invoice for the work completed.

Choose any company over the surfing plumbers. They overcharge and under deliver.

Mary S.

DONT WASTE YOUR TIME!!!!!!!!!! BEWARE!!!!!
Believe all the reviews. I tried to give them a fair shot- cleaned out my garage for the crawl space, left work early to meet them at my house at the designated time, put up my dogs, made sure the sink was clean and everything pulled out so he could get in there easily. The 'customer care' lead called me 15 minutes before the appointment to tell me this long drawn out story about how the owner of the company from Florida was in town and that he looked at my property (???) and wanted to oversee the project to make sure I'm getting the best care and price but unfortunately he had an EMERGENCY and wouldn't be able to make it so they would have to reschedule. Well- what about the technician that was supposed to be here? I think the thing that makes me the most upset is that I know she was lying. Even if she wasn't lying, an owner of a company would never cancel the whole appointment because he himself could not be there. I am so unbelievably irritated.

Lauren T.

I'd love to thank Surfin' Plumber Jared from the Nashville office for being my savior during one of the hardest weeks of my life.

I had been away from my home in hospice for five days with a dying friend and while I was with my friend in his final time on Earth, sewage backed up into my kitchen and dishwasher. Coming home to a flooded place is not the homecoming anyone wants after your best friend dies.

Jared came within the hour of my call and got the job done efficiently and quickly while I was clearly despondent. It was such a comfort to have a win like that. We hugged it out and now I feel like the folks at Surfin are guardian angels. Thank you so much from the bottom of my heart for handling my plumbing issue with extreme care when I was a wreck. You guys are total pros.

Dan C.

Scam Alert!!! These guys sent me a postcard with a special price to have a heating check up for only $49. I thought it was a great deal so had then come out. Long story short I was told my heat exchanger had several holes in it and was unsafe. He then proceeded to lock the system out (during December). We were also told there was some growth in our ducting and they needed to be replaced for best results. I was given 3 quotes for the work needed done. Compete new system and ducting - $15,000, new heat exchanger only and new ducting - $10,000, new heat exchanger only - $8,000. Of course I wasn't going to fork over that kind of money without a 2nd opinion. I had 2 separate company's come out and was told there was nothing wing with my heating and cooling system. The heat exchanger actually looked almost brand new one guy told me. They also said the growth in the ducts was normal for this area and she off the system. A good cleaning from a certified company would take care of it. Cost me a few hundred bucks and it's all clean now. Be aware of this company and their non-ethical practices. Also, one more note, I went into the office to return some space heaters they borrowed us after disabling our system. I had to wait for the receptionist to return from the smoke break she was on and upon her return she tried to hide the beer she was drinking and was on her desk all while I was standing right there. Wow!!