Pilot Plumbing & Drain

Lex A.

We called Pilot Plumbing with a non-emergency repair and they were out her first thing the next morning. Zack was our technician, he went above and beyond. He was knowledgeable, confident, friendly and fast, and thorough! We will be adding Pilot Plumbing to our go-to list for repairing our home as well as recommending them to neighbors, family, and friends for their fast service, good prices, and reliable technicians. Thank you Zack and Pilot Plumbing

D L.

A year ago I had a quote of $300 for a small repair on outdoor faucet. As the employee hadn't written it down, they asked to look at it again. Received a $600 quote this time. I offered $359 but he wouldn't come down from $500 and couldn't get ahold of the owner. Also received two other quotes for various systems $2000-$5000. When the plumber brought in his boss who happened to be down the street, I knew something was up. Waste of time.

Bob L.

Good people who did a great job with my plumbing. They did exactly what I wanted and were on-time and professional. Job was billed as quoted so there were no surprises. I will use them again.

Karen J.

I called to get my shower unit replaced, they told me they will have to... HAVE TO come out and give a quote.... a ""free"" quote that is, well they came out 2 days later, awesome great, fast, and very polite men, very professional. There were 2 of them, 1 guy was looking at my shower and talking with me, other one going around house and checking out my other bathrooms, taking pictures. I was thinking this was protocol! Later on after they gave me a RIDICULOUS QUOTE!!! Oh my goodness!! AND they said they were going to cut out a bigger hole so they can work freely.... For the record, I had it replaced by another licensed plumber and he did NOT cut a big hole, AND most definitely did not charge me the asking price as pilot plumbing did!! Wow!! So back to my story...
After the quote I said ""oh ok I wasn't thinking it would be that much, I'll get back to you,"" thanked him and went on my way!
A few moments went by he's knocking on my door, asking for $89 for the quote and for the ""treatment"". Then I asked ""what treatment?"" Apparently the other guy was going around my other bathrooms, putting some kind of ""water treatment"" to see if there was any leaks in the lines. I told him ""I did not ask for this. I did not sign up for this and all I wanted was for my shower fixture to be replaced and in order to get it fixed you guys needed to come out 1st and do a quote."" I looked on their website and it still shows free quote.
***DO NOT go with this company. They are not honest and upfront with you And very expensive!!

Sandra S.

Daniel and Nate had came when we had the storm and our pipes broke. Pilot was able to squeeze me in right away! Daniel showed me where the problem was, explained everything to me and fixed it same day.
Both guys came again to install a toilet and sink for our bathroom remodel. They were on time and completed job within an hour. This company is professional and easy to work with.

E Y.

Asked them to come over for a quote. This was just to switch out a hose bib faucet b/c it was getting old and had a leak. I suspected this was a 15 min. task. I was expecting to pay $200, maybe $300. They quoted me over $700.

At that point, I turned them down and called my brother in law for help. He told me what to buy at Parkrose Hardware, then he came over to help me do the job. We were done in 10 minutes and it only cost $75 buying stuff at Parkrose.

Not sure why this company quoted me such a high price...

Beth F.

Daniel and Jack are the best plumbers! They full filled all that we through at them in a timely manner and faster than we were anticipating!

Chris B.

Had Pilot come out to replace a water main. Daniel and Jack were quick, efficient and showed their expertise. Job was carefully done and with little disturbance to landscaping. All in all very impressed and would hire again for future plumbing needs!

Hito Y.

30 minutes, no repairs, one valve opened, one valve closed, water heater started, water pressure checked, quite a bit of upsell banter, final charge $482. Never again.

Holly R.

A HUGE shout-out to the staff at Pilot Plumbing! A mistake was made in an installation in my home. Not only did they jump on repairs immediately, they went above and beyond as they found other items to repair. To Chris, Cal, Jeff and Rick (Rich?), thank you for your patience with me, thank you for staying on top of the repairs, thank you for everything you did! Thanks also to Sophie for her graciousness with my many phone calls, her customer service is terrific! Next up? New plumbing under my mfg. home. They will be my first call!!

Holly Redfern