Pilot Plumbing & Drain

Bob L.

Good people who did a great job with my plumbing. They did exactly what I wanted and were on-time and professional. Job was billed as quoted so there were no surprises. I will use them again.

Karen J.

I called to get my shower unit replaced, they told me they will have to... HAVE TO come out and give a quote.... a ""free"" quote that is, well they came out 2 days later, awesome great, fast, and very polite men, very professional. There were 2 of them, 1 guy was looking at my shower and talking with me, other one going around house and checking out my other bathrooms, taking pictures. I was thinking this was protocol! Later on after they gave me a RIDICULOUS QUOTE!!! Oh my goodness!! AND they said they were going to cut out a bigger hole so they can work freely.... For the record, I had it replaced by another licensed plumber and he did NOT cut a big hole, AND most definitely did not charge me the asking price as pilot plumbing did!! Wow!! So back to my story...
After the quote I said ""oh ok I wasn't thinking it would be that much, I'll get back to you,"" thanked him and went on my way!
A few moments went by he's knocking on my door, asking for $89 for the quote and for the ""treatment"". Then I asked ""what treatment?"" Apparently the other guy was going around my other bathrooms, putting some kind of ""water treatment"" to see if there was any leaks in the lines. I told him ""I did not ask for this. I did not sign up for this and all I wanted was for my shower fixture to be replaced and in order to get it fixed you guys needed to come out 1st and do a quote."" I looked on their website and it still shows free quote.
***DO NOT go with this company. They are not honest and upfront with you And very expensive!!

Sandra S.

Daniel and Nate had came when we had the storm and our pipes broke. Pilot was able to squeeze me in right away! Daniel showed me where the problem was, explained everything to me and fixed it same day.
Both guys came again to install a toilet and sink for our bathroom remodel. They were on time and completed job within an hour. This company is professional and easy to work with.

E Y.

Asked them to come over for a quote. This was just to switch out a hose bib faucet b/c it was getting old and had a leak. I suspected this was a 15 min. task. I was expecting to pay $200, maybe $300. They quoted me over $700.

At that point, I turned them down and called my brother in law for help. He told me what to buy at Parkrose Hardware, then he came over to help me do the job. We were done in 10 minutes and it only cost $75 buying stuff at Parkrose.

Not sure why this company quoted me such a high price...

Beth F.

Daniel and Jack are the best plumbers! They full filled all that we through at them in a timely manner and faster than we were anticipating!

Chris B.

Had Pilot come out to replace a water main. Daniel and Jack were quick, efficient and showed their expertise. Job was carefully done and with little disturbance to landscaping. All in all very impressed and would hire again for future plumbing needs!

Hito Y.

30 minutes, no repairs, one valve opened, one valve closed, water heater started, water pressure checked, quite a bit of upsell banter, final charge $482. Never again.

Holly R.

A HUGE shout-out to the staff at Pilot Plumbing! A mistake was made in an installation in my home. Not only did they jump on repairs immediately, they went above and beyond as they found other items to repair. To Chris, Cal, Jeff and Rick (Rich?), thank you for your patience with me, thank you for staying on top of the repairs, thank you for everything you did! Thanks also to Sophie for her graciousness with my many phone calls, her customer service is terrific! Next up? New plumbing under my mfg. home. They will be my first call!!

Holly Redfern

Richard A.

On September 13-23, I contacted Pilot plumber for help. We have 3 urinals that were clogged and overflowing when flushed. Chris, the manager, showed up on site. He already came with 3 quotes prepared before he even started or looked at the job. I mentioned to him that they needed to run a snake from the main line, which is outside. He insisted that they needed to run the snake through each urinal unit instead. They ended up charging us $1,387.98 to snake 3 urinals. The other 2 qoute were to run a jets 2 way water pressure from Main line, the qoute for water jets $2,879.54 and to do all outside clean up and water jet estimate $3,678.78- all which are outrageous in my opinion but had to pay the urinal fee since they had ""performed"" tgat service. I then had a sewer company come out because the problem was not resolved. They agreed that the line needed to be snaked from the outside instead because the sewer tank was not the problem. We had Pilot come back out since the job wasn't actually completed. They then tried to charge us an emergency fee of $160 and then a service charge of $800 but dropped down to $400 for a job that they DID NOT DO CORRECTLY the first time. Do not use this company at all. They try to be friendly and nice, but their prices are OUTRAGEOUS!!! They don't give leeway when a job isn't completed. Don't say I didn't warn you.

R G.

Great team here. The pilot plumbing crew came on time, clean cut and Judah helped explain in detail what the game plan was. Customer service is still alive. Pilot plumbing and Drain prove this. Thank you guys for the excellent treatment and attention to detail!