Pilot Plumbing & Drain

Nichelle K.

Had excellent experience with Nick!! He came out looked at my parents kitchen sink explained what was going with the food disposal gave his recommendations. He was very helpful and nice, we mentioned a problem about the bathroom sink he looked at it, fixed it within 15 min and no charge!! He is a very upstanding professional person. This world needs more like him. Thank you Nick!!!

David C.

They came to evaluate an issue with my tankless water heater. They needed to return 2 days later to actually do the work. There was a mix up in the office about something and they did more work than I authorized. There was no fuss or pressure. They apologized and didn't charge me for the extra work. To make a mistake is normal from time to time. We all do it. It's how you fix the mistake that impresses me. I was impressed.

Also, they are great at keeping you in the loop with texts with pictures of the technician who will be coming out and estimated times of arrival.

Vladek S.

Sewage at my house started backing up, air bubbles appeared in the drains and toilets. So, what would a typical homeowner do ?
Hire a professional and hope for the best. Here, unfortunately I happened to make a bad decision by hiring Pilot Plumbing of Vancouver, Washington. They came, they snaked the pipes, pressure washed the systems, and : it worked, for 2 days. Called again, made appointment , waited for about 4 hours till someone finally showed up.
Now I was informed that there is no warranty on the job being done thus far, and that they need to do a camera inspection before proceeding with any actual repairs. After already spending about $1200, I lost all confidence in that company ,found their workers incompetent, lacking motivation to do it right and sent them away.
Eventually, I fixed the problem myself just by applying logical thinking and a common sense. Didn't need a camera.
I wouldn't recommend Pilot Plumbing to my worst enemy.

Erika W.

I can not put into words my gratitude and appreciation to Robert and Brian for being here so quickly, I was almost in tears after not having a working kitchen faucet for over a week... with kids it's even harder :(. I called and Ashlyn made a call to the techs and they were here in an hour, I was so flabbergasted by how quick and I can't tell you how much it meant to get this fix as quick as possible. If anyone ask me for a quick plumber I'll be recommending Pilot plumbing in the future. Thank you so much!

Kara K.

I always use reviews as a last resort. We tried elevating this and taking the problem directly to the company because we didn't want to leave a negative review if they helped us fix the mistake they made. After reading the other negative reviews, I have a bad feeling that the owner will just respond and try to deny that they messed up which is what they did on the phone with us. Please, just own your mistakes and help us get our tub fixed.

We were prepared to leave a 5 star review initially based on their quick response and willingness to fix our plumbing so that we would have running water during an ice storm. We started off on a great foot with them and were so grateful. We loved working with Sean and the other two guys were friendly and easy going. Even after sticker shock of the project, we were relieved to work with a professional, kind family owned company.

Then, a week after they finished replacing our galvanized pipe and insulating our plumbing, we noticed that the drain they had installed in our bathtub was starting to peel away the finish. We had just spent some very precious house project money on getting a professional finish on our bathtub since it was a 50-year old tub. The plumbers installed it incorrectly and broke the seal on the finish allowing it to crack which completely ruined our brand new finished tub and will continue to crack over time. One of their plumbers even admitted in a text message that this sometimes happens during their jobs. We called to let them know and in the process found out that they also left trash in our crawl space and didn't even finish insulating all the pipes they said they would. They did come back and fix this the next day which was good customer service and we hoped they would show the same customer service in helping us repair our tub that they ruined.
They are now refusing that it was there fault even though it clearly happened after installing a new bathtub drain.

We would have forgiven them and left a positive review if they had owned up to it being their mistake and agreed to help us get it professionally repaired. After a $7000 plumbing bill that we will have to save up to pay off and then having them ruin our $800 bathtub was truly gut wrenching and devastating.

We had an awful experience unfortunately and will never recommend this company or go to them again.

Jacqui W.

We had a broken pipe in the garage attic on Christmas Eve....I called about 10 companies to get help (most 24hr places did not answer)...I called Pilot Plumbing, they answered the phone, set us up for an appointment that was a few days out, which I agreed to, but they didn't stop there...they worked their magic and was able to come out at 6:45 that night during an ice storm and fix it so we could turn the water back on. Andy gave us advice and recommendations for the next steps, and we will be calling them for all our plumbing needs going forward.
We couldn't be more happy with their service and commitment to helping their customers.

Greg M.

I was having problems with my shower draining slowly and they told me they'd use a snake to unclog it. The guy showed up with a small plastic case, went upstairs, and less than 10 minutes later came back down...all done. Their price? $570.00.....all you need to know about this place.

Anna H.

Horrible experience. Called them out for a water heater issue and was told it was a shower valve. They cut a hole in my bathroom closet wall and replaced my shower fixtures with a super ugly set that wasn't even the same brand as what I had agreed to and then when they discovered the issue wasn't fixed they sent out a few young guys who diagnosed the issue as a water heater problem, which they fixed by replacing 2 simple hoses. Now a month later the shower faucet which never needed replacing in the first place is coming away from the wall. I wish I had never called them!!!

Sandra N.

This rating is only for the estimate given by the Pilot plumbing representative/plumber that came to look at my project.
I had already purchased a pair of bathroom faucet sets because it was a specific style I liked after seeing it in a recent hotel stay. My request was just to have these two replace two old bath sink faucets.
Sean came to look at the two sinks: he detected a small leak from one of the turnoff valves under the sink. He then asked where the main water shutoff was located, and said the 18"" handlebar tool to turn the main shutoff was not the right tool. He then gave me three estimates, all of which are outrageous and, if this is company policy, clearly a blatant attempt to scam and ripoff an elderly widow.
1. Replace ALL undersink turnoff valves in the house, even if there are no leaks or problems, as a ""preventive"" procedure. = 16 total.
2. Replace the main water turnoff valve, outside of the house. (Why?)
3. Install/replace the new bath sink faucets I had already purchased.
Perhaps #1 and #2 are good preventive services, but there was no problem with any except for one slightly leaking, but that was fixed by simply tightening the handle. NO replacement necessary.
The estimates are so completely excessive and exorbitant for what I requested, I felt compelled to write this review. To do all #1, 2, and 3 = $3,936.
For #2 and 3 = $2,773; and to just replace with MY new faucets plus 4 valves for two faucets = $1,646.
I think it is outrageous and at the very least, very bad business practice to GOUGE the customer for as much as they can get away with. I am an octogenarian, very recently widowed, and they wanted to fleece a customer they think is ignorant (unknowing) and vulnerable. SHAME! I DO NOT recommend this business. I subsequently had the job done efficiently, timely by a very helpful licensed local plumber, for exactly what was requested and required = $315.

Tom S.

Pilot Plumbing and Sean were absolutely amazing. Had issues with kitchen sink and shower draining. Pilot sent out someone within the hour. Very lucky that it was Sean. Sean diagnosed the problems and offered a variety of solutions. Same day service and with logical explanations that were thorough and easy to understand. Customer service above and beyond. Pilot plumbing you have a great employee! Highly recommend this business and Sean.