Pilot Plumbing & Drain

Beth F.

Daniel and Jack are the best plumbers! They full filled all that we through at them in a timely manner and faster than we were anticipating!

Chris B.

Had Pilot come out to replace a water main. Daniel and Jack were quick, efficient and showed their expertise. Job was carefully done and with little disturbance to landscaping. All in all very impressed and would hire again for future plumbing needs!

Hito Y.

30 minutes, no repairs, one valve opened, one valve closed, water heater started, water pressure checked, quite a bit of upsell banter, final charge $482. Never again.

Holly R.

A HUGE shout-out to the staff at Pilot Plumbing! A mistake was made in an installation in my home. Not only did they jump on repairs immediately, they went above and beyond as they found other items to repair. To Chris, Cal, Jeff and Rick (Rich?), thank you for your patience with me, thank you for staying on top of the repairs, thank you for everything you did! Thanks also to Sophie for her graciousness with my many phone calls, her customer service is terrific! Next up? New plumbing under my mfg. home. They will be my first call!!

Holly Redfern

Richard A.

On September 13-23, I contacted Pilot plumber for help. We have 3 urinals that were clogged and overflowing when flushed. Chris, the manager, showed up on site. He already came with 3 quotes prepared before he even started or looked at the job. I mentioned to him that they needed to run a snake from the main line, which is outside. He insisted that they needed to run the snake through each urinal unit instead. They ended up charging us $1,387.98 to snake 3 urinals. The other 2 qoute were to run a jets 2 way water pressure from Main line, the qoute for water jets $2,879.54 and to do all outside clean up and water jet estimate $3,678.78- all which are outrageous in my opinion but had to pay the urinal fee since they had ""performed"" tgat service. I then had a sewer company come out because the problem was not resolved. They agreed that the line needed to be snaked from the outside instead because the sewer tank was not the problem. We had Pilot come back out since the job wasn't actually completed. They then tried to charge us an emergency fee of $160 and then a service charge of $800 but dropped down to $400 for a job that they DID NOT DO CORRECTLY the first time. Do not use this company at all. They try to be friendly and nice, but their prices are OUTRAGEOUS!!! They don't give leeway when a job isn't completed. Don't say I didn't warn you.

R G.

Great team here. The pilot plumbing crew came on time, clean cut and Judah helped explain in detail what the game plan was. Customer service is still alive. Pilot plumbing and Drain prove this. Thank you guys for the excellent treatment and attention to detail!

James F.

They installed our water system. We have an extreme amount of iron and tannins in our well. Judah came out tested the well, explained our I
Options and helped us select what met our needs and cost constraints. The next day Mick and his partner worked diligently and efficiently installing our system. I asked them when they arrived if they could tie the drains to our outdoor drainage system and they did. So no iron waste being flushed out onto the ground next to the house. They also installed an outdoor faucet which bypasses the softener system.

Great job and now great water.

Courtney F.

If you're anxious, frustrated, or just need help with a plumbing emergency - I'd highly recommend Pilot Plumbing.

My hot water heater randomly gave out, water all over the garage and after watching a bunch of YouTube videos, I was prepared for the worst. Sure enough, my entire water heater needed to be replaced after it's 20 year life.

When I called, the professional on the phone was exceptionally professional and helped me get scheduled quickly and easily - they were able to visit the next day, so I was thrilled. They sent photos of the technicians and updates for my scheduling window and when they were on their way.

Judah showed up first, he let me know the tank was shot. He was extremely knowledgeable, professional, gave me an overview of all my options, and helped me make the best decision for my situation and budget. He let me know everything could be replaced same-day, and a team could be on-site within hours.

Reed, Carlos, and Cal helped with the replacement. All very professional, they were very quick and made the installation process easy. They even made sure to get all the air out of the pipes after they finished and left the area better than they found it.

Couldn't recommend Pilot enough. If you need professional and timely help - give them a call!

Jerry Z.

We are selling our home and the inspector found water in the crawl space. We called Robinson Restoration and they recommended Pilot Plumbing. They came out today and did an amazing job. We would highly recommend them for any of your plumbing needs. They were very courteous and polite and got the job done and gave us detailed explanation on what had happened. If we weren't moving we would have them come anytime we had any issues. They were amazing!

Nichelle K.

Had excellent experience with Nick!! He came out looked at my parents kitchen sink explained what was going with the food disposal gave his recommendations. He was very helpful and nice, we mentioned a problem about the bathroom sink he looked at it, fixed it within 15 min and no charge!! He is a very upstanding professional person. This world needs more like him. Thank you Nick!!!