Pierpoint Plumbing

Susie M.

Put in new bathroom faucets did a fabulous job! They were on time and knowledgeable and precise in this job! Highly recommend!!!

Wei Z.

Very poor communication and hard to reach. If you have urgent need, save your aggravation and find someone else.

Austin is owner and is making decisions behind the scenes. However he was never available to talk. I had to communicate with his employee, who does not have authority to make any decision. Getting a firm commitment is like pulling hair.

I had some emergency plumbing needs. Got hold of his employee, and tried to get a quote and a schedule. Trying to get my question answered is at least 24 hours because owner won't talk and employee needs to get his OK for every question.

The only time I was able to talk to Austin was when I told them they are not needed. Since I did not hear from them for more than a day for my emergency, I hired someone else. This is when Austin called me and tried to reason with me how I mistreated him and do not bother to call him for work again. Be professional and get back with customer in a timely manner. That is all needed.

Adam S.

We had a good experience with Pierpoint, and most importantly, they were the most trustworthy feeling company we could get to help. If you want to skip the details, I'll say I up front recommend them and you should reach out if you need them.

Our water line broke as we're in the process of selling a house -- great timing, right?! Aside from the bad timing, the fact of the matter was we needed someone out as soon as possible, but we wanted it done right. I had a few companies that were referred to us, and honestly I got some bad vibes... super low bids, lack of confidence in their ability to get it fixed, etc.

Austin from Pierpoint was sort of my last hope as we needed to commit to somebody, and I appreciated their calm demeanor, fair quote, and ability to get it done. Another plumber I had out was too busy to do it, but I mentioned Pierpoint and he said, ""Oh yeah, they're a good one to go with.""

I was able to communicate with them on project updates as we had to stay at the in-laws for a week and a half.

They got all the proper permits, made sure the new meter went in the right spot and had it inspected with the city... all in all, I was confident they would do it the right way and they did. They ran into some obstacles which drove the bid up higher, which stinks, but I understand because there's no way of knowing what they might find when they dig, i.e. gigantic old stones in the driveway.

I do feel like the crew's overall cleanup could've been better as our basement walls were covered in caked-on mud, as is the floor, and the driveway and neighbors house needed some more attention.

However, I round up on my rating because they were there in a big way when an additional water line broke late at night on a weekend, basically a portion of the old city water line. The city water would've gone directly into my house, i.e. flooded the hell out of it in no time. Austin and someone on his crew had a generator ready to bilge water out of the trench, keeping my basement dry while they waited for the city to fix their issue. If you've ever waited on the city of KCMO, even on the phone, you know what a task that is... and this was on a weekend at night! I really appreciate them being there for that and handling it.

All in all, I felt seriously at peace after meeting with them compared to the five other groups I had out to bid on it, and they backed that up. Glad to be done with it!

Rob S.

Was really hoping to hire these guys. The phone # listed goes to ONE person's (possibly the owner) cell phone. No answering service, no attendant to answer and schedule service. That would be FINE, except that the recipient doesn't care enough to clear their messages from the phone! Its completely full, so you can't even REQUEST a call back.

Where has customer service gone? Is he just TOO rich? Making TOO much money and doesn't need new business?

Aaron N.

Pierpoint came at my earliest convenience to replace our nearly 30 year old water heater. On arrival, the plumber realized it was going to be a bigger job due to the placement of our water. He called another crew to help and they were there within 20 minutes. The work was quick, painless, and the plumber was cordial.

Will be looking at Pierpoint for good work at a fair price for years to come.

Lisa C.

They responded in the same day and had our water heater replaced in about an hour. Very courteous and professional. They even moved the old water heater to the curb for us. Will call on them again for future plumbing needs.

Doug R.

It's hard to find an honest and reputable plumber in Kansas City. I got ahold of Austin at Pierpoint and gave them a punch list of things I needed done at a new house I just bought. They gave me fair pricing - in fact very reasonable - not price gouging - like so many plumbers. Also they treated my home and health with extreme caution- with the Coronavirus situation. They removed their shoes, wore masks and gloves. So, I give these guys 5 stars and highly recommend them.

Tasha P.

We were having problems with water coming from under a toilet when flushed & water backing up in the washing machine drain. I selected Pierpoint based on their reviews. They responded right away & were very professional. Turned out not only did we need a major repair to the sewer line in our front yard as a result of work done by another company, but Austin discovered so did both houses on each side of ours. Austin did not hesitate to contact the company & make all arrangements for the repairs. I will definitely use Pierpoint for any future plumbing needs. They are also VERY reasonably priced.

M C.

They quoted the job, showed up....a little late but they contacted me, did the job and cleaned up.
They also undid the hose outside for me, since it froze last night. I appreciated their help.
I would hire them again.

Nathan T.

Had a fair quote. Did the job, had a couple of issues but both of us were able to set pride aside and come to an agreement. Will be calling again for some bathroom vanity, replacements and shower install. Anyone willing to learn and grow as a business owner will get my business every time. Good guy and hard worker. Give him a call today for your plumbing needs.