Picasso Plumbing

Hazel V.

We were referred to Picasso by the whirlpool company for the recall. Mike came along with a trainee and they were great. Mike was very professional and super informative and answered all the questions I had with some tips. They replaced it thoroughly and explained the whole process while doing so. They cleaned up and left everything how they found it. Nothing but positive reviews. They were professional and came at the exact time they said they were coming.

Berwin K.

A big shout out to Mike who did an amazing job with my water heater. He was thorough and super informative. A true professional.

Thanks to Mary, as well.

Debra G.

Too expensive on parts they replace less than a year b 4! A complete rip off for a water heater part. They replaced the same part 10 months ago and it went out again?
They say it's the company then give a discount! Heck this replacement was more expensive than the other one & it's the same blasted part.
This pandemic has everyone trying to get over!
SMH.........

Devika P.

I have a Tagashi tankless water heater. They were referred by their main company in Tennessee. The plumber came out 3 times, had me order parts to fix the unit and none of it worked. In the end the unit had to be replaced. The office manager was not helpful or efficient. I would not recommend them at all.

John T.

You should stay away from this company. They came out and worked on out heater in 12/23/19. We have a gas leak and the had picasso plumbing come out to take a look. They said that whoever worked on it didn't do it properly and that the work was poorly done. When I attempted to call them, they denied liability and said they have NO record of our job. I have a sticker and date they placed on my heater. How can you not have a record less than a year ago? Please use a more reputable company. Placing blame on the consumer and not taking responsibility for something like this is dangerous. I have young kids in my home. They could have died from this. It's not a joke.

Jill P.

DON'T TRUST THEM!!!!!!! I called them in regards to an A.O. Smith water heater that is under warranty. They were to replace the burner valve and screen. Before he (the plumber) left he informed me my pressure relief valve was leaking (NOT) so he replaced it with a new one.No one requested my old one to be replaced. He then told me it was dwp fault for pressure coming in to my house was to high and that he could install a pressure relive valve.There had been No water leaking and no evidence of the same. Before he arrived at my home. Within a hour of of him leaving I had puddles of water on patio where my unit is installed. When I called the Picasso plumbing's office to inform them of the problem the gal basically said ""too bad"" it was the dwp's fault. and they were not doing anything about the leak. I live on $600.00 a month and can't afford $400 for a to have a pressure regulator. Bottom line picasso replaced a part with out my permisson and before he came I had no leak and now I have a steady stream of water coming out of relief valve and puddles of water on the patio creating an accident waiting to happen for a 68 year old women. If you need an honest plumber Piccaso is NOT the one to call.

shahram s.

I had a screeching water heater. The first plumber thought it was the gas line and changed it. No luck. Second plumber thought it was because the water pressure was too high and installed an expansion tank. Still no luck. Third plumber just kept saying, ""It could be anything."" Finally, I called the manufacturer since it was still under warranty. They connected me with Picasso Plumbing. The guessed the problem over the phone. They came out promptly and on time. The plumber was friendly and polite. They fixed it immediately and on the first try. And it didn't cost me anything. Lesson learned. Go with the manufacturer first.

Eddie C.

Thank you Whirlpool for the warranty recall and sending out Jose to replace the burner. I spoke to Mary whom was very sweet especially during the tough times that lies ahead of us now. I'm just so glad Picasso Plumbing came out to Monterey Park and fixed the issue. Thumbs up to their wonderful service!

Monty L.

Great work - so quick and nice. We had a warranty repair on our American water heater. I called before office hours and they called me back first thing. I was lucky and they had the part in stock and sent someone before the appointment time. They called ahead, they were fast even though I had a very tight space to work and Jose was super nice. All this while the Corona Virus was scaring everyone. Thank You !

PS some of the other reviews are BS. If the gas company detects a leak, they turn off your gas. End of story.

Jennifer C.

I have had a very disappointing experience with this plumbing company. This name appeared as a recommendation from Takagi""s ""warranty"" department but it's really a way to keep the customer- me- from getting the protection I should be getting from the warranty. The technician came over and tested the machine. He determined that the gas valve needed to be larger. He also determined that the machine kept shutting off due to ""water pressure""- even though this house has been here since 1936 and never gas had this problem. The bottom line is that I am not able to take a hot shower and this plumbing company could care less about solving my problem. All they are interested in doing is making sure your ""warranty"" is voided. I could not say more about what a shoddy company this is.