Philip M Malozi III Plumbing & Heating

Tim H.

They could not clear the sewer line because they were putting their equipment in the wrong trap. After snaking the wrong hole, he told me I needed to dig the pipe up and replace it and quoted me $3,500-$5,000 for the job. Then I had a second opinion plumber come up. Mike at Free Flow cleared the line in 45min. After this Mike explained that the line would have never cleared using the other entrance. Being that Malozi is a professional company they should have figured this out. When I asked for a 50% refund for the misdiagnosis and incorrect work, Malozi's true colors appeared. Below is the text conversation we had so other customers can be warned. I ended up spending a total of $700. Had Malozi known what he was doing this should have only cost me $285. Enjoy the pictures of the texts below. See how much Malozi values all his customers. For those who cannot see the photos of the text convo. I copied it below.

I spoke to mike at Free Flow (215-441-8270) he says the clog would not have cleared through the other pipe. He was able to figure out the system wasn't a single trap. He got the big cutter blade down the other access pipe that was only 1 foot in front of the vent pipe. I don't want to cancel the payment, but would like to work out a 50% reimbursement. You are the professional, I'm sure you have seen this trap system before. You tried to up-sell me to dig it. Let me know if that is reasonable.- Tim

As I explained to you I ran my equipment into your sewer twice and it did not open I was through both plugs . I gave you a price to run my equipment with no gaurentee that it would open . It may have been tickeled enough that it finally broke through -Phil

Right but you ran it through the wrong one. You could have run it 7 times it wouldn't have cleared. The big cutter had to go in the other brass cap pipe. You either don't have the professional knowledge you claimed to have or you tried to take advantage of my lack of knowledge. Im willing to do the 50%. If not I'll call and cancel payment all together. -Tim

Cancel the card and I will have you served with a shierff and take you to court . You will pay the additional court fees . Better bring a lawyer with you cause I have one on my payroll. -phil

No problem, see you online. Well love good reviews for local businesses. See you in court Pal Yup and I'll file with the BBB (Better Business Bureau). You Misdiagnosed the issue and tried to up sell me 3-5k for a dig i didn't need. Or you can refund me 140$ and i wont do or say anything about your company. -Tim

I didn't try to sell you anything. I just gave you a price if you had to dig it to replace , believe me I don't need your bussiness. I have tons of work . As far as the better business bureau I could give two shits because it's cheap people like you that can't afford to pay there bills and complain to them .I have a great reputation in the Lehigh valley for the last 36 yrs and a huge customer base . So we will be paid for are efforts . So you can stop threatening me and tell the judge in court on the day of the hearing . Don't cost me anything and again you will be severed and usually those cost are an additional 150 dollars added on to the bill. So ask yourself if you have the time and money lets have are day in court .. been there done that -phil .

36 years and you couldn't figure out you needed to go through the other trap? Or did your daddy leave you a self running business that you are running into the ground. I have plenty of money because I value it, and wont give it to scum like you. -Tim

I will save and show these texts to the judge . Thank you and see you soon -Phil

Roger T.

Terrible service. Huge waste of time. I called for service, Mr Malozi asked me some questions and said he would call back that day. After I didn't hear from him, I called back the next day.

Mr Malozi then asked me to text him pictures of my plumbing issue and he would call me back. I live a half mile from his office, it would've been easy for him to come by and I would've paid him to do so. I sent the pictures and waited. Mr Malozi never called back.

I called again the following day and Mr Malozi told me he never looked at the pictures and would call me back when he did so.

I called another plumber as soon as I got off the phone and the problem was fixed the next day with no runaround. Good thing too because Mr Malozi never called me back!

Call someone else, anyone else! This guy will waste your time.

Michael K.

We used this company during a heavy rain when our sump stopped working.They came out during the storm and installed a new pump saving flooding into our finished basement.However during one of the next heavy storms our basement completely flooded when we were not home-but the pump worked when I tested it.When I called out another plumber(Schulers) to install a battery back up they determined that the check valve was installed improperly and that no air hole was drilled in the pipe to prevent an air lock which will keep the pump from pumping properly. The check valve was letting the water that was just pumped back in and the air lock was preventing power.Both things were very basic installation procedures.I tried calling this company several times to obvious no avail.About a $10,000 lesson.

Keith K.

Disappointing. Renovated a kitchen and 2 bathrooms. When poor workmanship flooded my living room Phil took weeks to respond and refused to compensate for damages. Spent over $10,000 with Malozi plumbing and they left me hanging over a mere $200 in drywall repair and cleanup.

Mike M.

Great company. These guys will do the job right and stand behind their work!