Philco Plumbing

Alyssa C.

Manny came to my house due to a warranty issue on a ""recall Whirlpool"" water heater. After 2 weeks of dealing with the warranty company they finally issued us a work order and sent us authorization for Philco Plumbing. Manny was great. Fixed our problem in less than 15 minutes and was extremely professional. Checked our pipes for corrosion and was honest. I would call this company again without going through our warranty.

Georgette C.

So our hot water heater decided to take a dump the two days before school started. It was still under warranty, so we called the manufacturer and they referred us to Philco saying there was a recall on our unit. I had some major reservations about calling once I read all the reviews however, it worked out pretty seamlessly. They weren't able to come out the same day but, were here the next day and arrived during the time frame they said they would. Efrem was amazing. He came in replaced the parts that were under warranty quickly, cleaned up his mess and was on his way. My experience with Philco was as easy as any other home repair/contractor I've ever delt with. I highly recommend Efrem.

Christine A.

Our Whirlpool water heater wasnt heating water and since it was still under warranty they asked me to call Philco Plumbing to check it out. I called around 1 pm and they worked hard to squeeze me in the same day and they were able to come 4 pm. They knew exactly the issue and was able to replace the part in the same visit. Thank you for your prompt service.

Ms. D.

Philco Plumbing was referred by the manufacturer for my Kenmore water heater which was recalled. First thing he did was tell me that the manufacturer recommends draining the water heater every year to prevent sediments from building up at the bottom of the unit, which may prevent the pilot light from igniting the burner; I'm not sure how that could be as the burner as well as the pilot are UNDER the unit. I kinda figured that this was a bit of a ""stretch"" of the truth. A few minutes later he told me that the bottom of my tank was about 1/7 filled with these bluish /green sand like crystals and that he couldn't guarantee that the pilot would stay on unless I paid him $75 to drain it. I could have drained it my self, but I though he needed to do something special to prevent the sediments that he showed me (which I now believe HE injected into the water spout of the water heater), from building up. He left the area a mess, and I was out of $75.00 for a repair that should have been free.

By the way, if anyone has a water heater that is on the blink, before calling Sears or some other place who will charge you a fee just to come out and tell you that your water heater has been recalled, check the serial number on your water heater against those on www.waterheaterrecall.com, input your model and serial number and complete the form to determine if your water heater is subject to this recall. Consumers with Whirlpool, U.S. Craftmaster or American Water Heater brand water heaters can call toll-free 866-854-2793 from 8 a.m. to 10 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday and Sunday. Consumers with Reliance, State, A. O. Smith, and Kenmore brand water heaters can call toll-free 866-880-4661 8 a.m. to 8 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday for more information.

David C.

I had some work done on my water heater a month ago that was under warranty my warranty department had me call Philco Plumbing I was able to get an appointment right away Phil came out on a Saturday morning was able to take care of the problem would definitely use again thank you very much.

Katrina B.

Literally have nothing good to say about this plumbing company. Called Monday and set up an appointment for Wednesday between the hours of 12pm-3pm and he texted Wednesday on the day of appointment that he was finishing up early with a different appointment and if he could come earlier at 11:30am. I explained my husband is not home and I'll be off from work by 12pm-- coming straight from work I'll be there by 12:15pm. Mind you this is still in the time slot of 12pm-3pm in which we originally made the appointment for. His response: we will have to reschedule.

This is absolutely outrageous and no way to treat at customer. We have gone without hot water for almost a week now and he's asking to reschedule because I couldn't accommodate his request for coming earlier then the appointment time, This is absolutely absurd.

Maribel T.

Phil was rude!!! Called because of a warranty on a water heater. Never calling this company again! Way to lose business.

Kenneth K.

This was a recall issue. Efrem came out, showed up on the earlier side of the arrival window and got right to work installing the new Manifold Burner sent to us by the manufacturer. He also checked to make sure the water heater was clean, cleaned the screen inside, and installed a new gas valve. There was no cost as it was all covered by the recall. Efrem did a great job, was very professional, and polite. Very pleased with the experience.

April H.

My water heater was under recall. I had a lot of trouble finding a service provider. Phil can be a little brusque if you catch him at a bad time. I wish he would let it go to voice mail or hire a dispatcher. However, he went out of his way to help me. His technician, Ephraim arrived right on time, and fixed the problem. He was professional and nice.

Tina T.

I had a recall on my American Water Heater. Philco Plumbing was the authorized plumber to perform the job. I spoke to Phil, explained my situation, and informed him that we had been without hot water for 3 days. He said his schedule was packed, but, he would squeeze me in. His guy arrived the next morning, got the the job done, and we now have hot water! I read the comments about how rude Phil is over the phone. I didn't get the rudeness from Phil. What I got was a person who just wants bottom line details. Get to the point of your problem and he will do what he can to fix it. And that is exactly what he did. Thanks Phil!