Philco Plumbing

Anthony R.

I don't like leaving bad reviews, but sometimes you need to warn people. My father's water heater burner broke, so he called local plumbers to get a replacement part. When he called Philco, the plumber immediately started suggesting a ton of unnecessary labor and parts. Thankfully we knew none of it was needed, so we declined it all, and just said we needed the burner. Philco said he would sell us the burner, and told us to meet at his house.

My father goes there, knocks on the door, and no one answers. He calls, and the plumber does not answer. He waited an hour, and then gave up and went home.

What a complete waste of time. Having a broken water heater sucks, but it's even worse to get jerked around and waste time when someone else could actually be helping you. We will never call Philco plumbing for any future work.

Susan K.

I would give this company a ZERO. I called them on Thursday because my Whirlpool water heater was not producing hot water. Phil said they couldn't come until the next Monday. Meanwhile, I got the authorization code from Whirlpool,(parts are covered under my warranty from Whirlpool), and sent it to Phil along with the serial and model number On Monday, Phil texted to say they had ""vehicle problems"" and couldn't come until Wednesday. I called Whirlpool, and was told that the parts had been mailed to him, and wouldn't arrive until Wednesday. So that was the real reason why he wasn't coming until Wednesday, to replenish his inventory.

So, he lied to me about the ""vehicle problems"" and was going to use the parts to stock his own inventory before coming here. The parts could have been picked up at my local Lowe's using the authorization code I'd given him. If I had used my local plumber, which I'm now doing, I could have had hot water that day. And I still don't know if they were the correct parts.

When I called Phil to confront him about lying, he yelled at me, saying he ""knew"" what the problem was, (without looking at the water heater), and that he always got his parts directly from Whirlpool, and not from Lowe's. Then he said he DID have the right parts on his truck, but wanted to make sure he had replacements before coming here. Said he'd send someone later today.

Really bad attitude, possible scammer. You've been warned. Use at your own risk.

Fred ..

Attitude was so bad, for 10 min job they charge me $230 and then cheat on me to replace parts but nothing changed. He said he should move water heather not he didn't do it. He just drain water for 10 min and charge us $230 for that. Not recommended at all. I'm wondering how he was certify with American water heather company that refer me to Philco plumbing!

Alyssa C.

Manny came to my house due to a warranty issue on a ""recall Whirlpool"" water heater. After 2 weeks of dealing with the warranty company they finally issued us a work order and sent us authorization for Philco Plumbing. Manny was great. Fixed our problem in less than 15 minutes and was extremely professional. Checked our pipes for corrosion and was honest. I would call this company again without going through our warranty.

Georgette C.

So our hot water heater decided to take a dump the two days before school started. It was still under warranty, so we called the manufacturer and they referred us to Philco saying there was a recall on our unit. I had some major reservations about calling once I read all the reviews however, it worked out pretty seamlessly. They weren't able to come out the same day but, were here the next day and arrived during the time frame they said they would. Efrem was amazing. He came in replaced the parts that were under warranty quickly, cleaned up his mess and was on his way. My experience with Philco was as easy as any other home repair/contractor I've ever delt with. I highly recommend Efrem.

Christine A.

Our Whirlpool water heater wasnt heating water and since it was still under warranty they asked me to call Philco Plumbing to check it out. I called around 1 pm and they worked hard to squeeze me in the same day and they were able to come 4 pm. They knew exactly the issue and was able to replace the part in the same visit. Thank you for your prompt service.

Ms. D.

Philco Plumbing was referred by the manufacturer for my Kenmore water heater which was recalled. First thing he did was tell me that the manufacturer recommends draining the water heater every year to prevent sediments from building up at the bottom of the unit, which may prevent the pilot light from igniting the burner; I'm not sure how that could be as the burner as well as the pilot are UNDER the unit. I kinda figured that this was a bit of a ""stretch"" of the truth. A few minutes later he told me that the bottom of my tank was about 1/7 filled with these bluish /green sand like crystals and that he couldn't guarantee that the pilot would stay on unless I paid him $75 to drain it. I could have drained it my self, but I though he needed to do something special to prevent the sediments that he showed me (which I now believe HE injected into the water spout of the water heater), from building up. He left the area a mess, and I was out of $75.00 for a repair that should have been free.

By the way, if anyone has a water heater that is on the blink, before calling Sears or some other place who will charge you a fee just to come out and tell you that your water heater has been recalled, check the serial number on your water heater against those on www.waterheaterrecall.com, input your model and serial number and complete the form to determine if your water heater is subject to this recall. Consumers with Whirlpool, U.S. Craftmaster or American Water Heater brand water heaters can call toll-free 866-854-2793 from 8 a.m. to 10 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday and Sunday. Consumers with Reliance, State, A. O. Smith, and Kenmore brand water heaters can call toll-free 866-880-4661 8 a.m. to 8 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday for more information.

David C.

I had some work done on my water heater a month ago that was under warranty my warranty department had me call Philco Plumbing I was able to get an appointment right away Phil came out on a Saturday morning was able to take care of the problem would definitely use again thank you very much.

Katrina B.

Literally have nothing good to say about this plumbing company. Called Monday and set up an appointment for Wednesday between the hours of 12pm-3pm and he texted Wednesday on the day of appointment that he was finishing up early with a different appointment and if he could come earlier at 11:30am. I explained my husband is not home and I'll be off from work by 12pm-- coming straight from work I'll be there by 12:15pm. Mind you this is still in the time slot of 12pm-3pm in which we originally made the appointment for. His response: we will have to reschedule.

This is absolutely outrageous and no way to treat at customer. We have gone without hot water for almost a week now and he's asking to reschedule because I couldn't accommodate his request for coming earlier then the appointment time, This is absolutely absurd.

Maribel T.

Phil was rude!!! Called because of a warranty on a water heater. Never calling this company again! Way to lose business.