Pete's Plumbing & Heating

Chloe N.

i got a water heater fixed last week and i was amazed with the service and quickness!! wouldn't want to go anywhere else!

Kelly F.

THEY ARE EITHER THE WORST PLUMBERS OR THE BIGGEST CON-ARTISTS OR BOTH. Would give 0 stars if possible.
I'm active duty Navy and I'm stationed out of state, so I'm renting out my house in Gretna. The water line from the hot water heater broke under the slab. My renter showed me it over the phone, his friend assessed it, Choice Home Warranty's plumber looked at it (but they don't do that kind of work), and RotoRooter all said that it is in/under the slab. RotoRooter wouldn't call me back to schedule, but quoted me for $2100.
I hired Pete's just because they were one of the highest rating in the NOLA area and they seemed happy to take on the job. However, the first time the plumber visited, he thought that the leak was not under the slab and could fix it, but not that same day. Even though he was the only person, out of 5 different people, who could not tell that the leak was in the slab, I went with him, again based on high reviews. The price he quoted me to fix the leak was $1200 something. He offered to replace the aging hot water heater for an extra $200 something. $200 something is a great price on a new hot water heater, even though it had absolutely nothing to do with the leak itself and the unit was working perfectly fine, I paid the extra, coming out to be $1465. He told me that if the leak is in fact under the slab it would cost more, but the $1465 would go towards that extra cost.
Then, upon installing the new hot water heater, Pete's finally figured out that the leak is in the slab and he'll need to get a leak detection done, but the $1465 that I already paid him will cover that. After they found the leak, he was saying it would cost $2k to fix. I asked how much of the $1465 that I already paid goes towards that amount, he told me nothing, that what I already paid was used up. He said, though, that at this point I don't owe him anything additional.
So, the water heater only costed me $200 extra, and after calling the leak detect company, I found out they only charge $250. That's only $450, what happened to the rest of the $1015?! It couldn't have been labor because absolutely 0, nada, zilch progress was made to fix the very thing they were hired for- the stupid leak! The only thing I got out of the remaining $1015 was ""you got a leak in the slab"", well thank you Sherlock, but I already told you that before you even came out the first time! It doesn't cost $1015 in labor costs to discover the leak that should've been found during the initial estimate.
I called the office and they told me that I paid $1465 for the leak detect and a new hot water heater. No, that was not the deal, I did not hire them to just put in a hot water heater and have another company find the leak for them but not to fix the leak. Apparently, they thought the old hot water heater, which was working perfectly fine, was my top priority, not the massive leak under my house! Even then, replacing a hot water heater in a garage takes very little labor and I can do that faster than changing my car's oil, I would never have agreed to pay that amount just for a very simple task. I wouldn't even pay $150 for labor on replacing a unit in a flat garage. I asked for a refund because there is no way I used up all $1465 on ""you got a leak in the slab, but here's your $200 hot water heater"", they said they would call me back...still waiting.
I'm going to pursue further action if they are not willing to refund me.

Lori T.

I have used Pete's on several issues since I moved here in 2012. The work has always been of high quality. Their cost is higher than other plumbers, but their work and cleanup is excellent.
NOW, however, AN ISSUE HAS ARISEN, that, 2 years after they completed there work, is problematic.
During a kitchen renovation, I hired them to also install an emergency shut off valve near my water meter. According to national building code, there should be a shutoff valve between the supply valve and the house, 24"" from the supply valve. They did so, but did it improperly. Recently, when they were not available, another plumber used the valve and noted they had installed it BACKWARDS. The significance being that the house lines cannot be bled for work in the hose.
I called and told them their Master Licensed Plumber put it in backwards. They offered to come out and reinstall it properly, BUT ID HAVE TO PAY THEM $225.00 TO CORRECT THEIR MISTAKE!

Raffaella N.

This is the company that installs water heaters for Home Depot. First I called Pete's Plumbing to get a quote for installation and the gave me a price of $699 for an attic installation. A technician came out to survey the job and told me the installation cost will be $2650 due to the size of the water heater (75gal) and the complexity of the location. Even due to the sticker shock, I agreed to pay the inflated price. The work was scheduled for the following Monday and was told that I would be notified when the technicians were on the way. At about 10:00am I called the company and was told me that they would not be out that day due to mechanical issues with their truck, but I had to call them to find this out! The job was rescheduled for the following Thursday.
Shortly after the installation began, I received a call from their office wanting a payment in full for the work. I told them that I was not use to paying for a service that I had not yet received and was not going to pay until the job was complete! The manager threatened to pull his workers off of the job and leave me without hot water (the old water heater had already been taken out of service). I couldn't go without hot water and could not find another plumber to complete the job, so I gave him a credit card.
I will say that I'm satisfied with the water heater and the workman ship of the technicians.
I'm NOT planning to ever do business with Pete's Plumbing again!

Marta W.

We were referred to Pete's Plumbing by Home Depot after selecting ""Installation"" when purchasing a water heater. Two weeks later, Pete comes around and was nice and seemed to be helpful. We determined, after looking at our house configuration, that we needed to return the tankless and exchange for a tank, which would be a direct replacement. Great, thank you for your help Pete. But he would not give us a price, kept saying his secretary would develop a price and send it to us. Ok. Two days later, they want over $1800 to replace a tank water heater with a tank water heater. We ask them for an itemized breakdown, because I want to see how they came up with $1800. They say they won't provide one, because they don't know how long it will take. Ok, then how did you come up with the price ? The answer was totally non-sensical and then they hung up. What a rip-off. Also, we have a licensed plumber coming who quoted us $450, which is also probably high but we need it done quickly for insurance purposes. Anyone reading this, I highly recommend you get a second and/or third quote from someone else.

Becky H.

For the only company in the metro area to be contracted by Home Depot for installations, you would assume that they would work hard to keep that contract. I needed a new water heater to be installed and schedule a morning 8-12 time for service. By 11 am, no contact was made by the service tech. I had to call their office only to be told that they're running late and should be here by around 12:30 pm. Fast forward to 1:45 pm, still no service tech, no phone call and worse I had to call the office again. The lady said that she would call them to get an eta and that she would call back immediately. Well an hour later, she doesn't call back and I cancelled the entire service.

Luckily for me, I was able to find a company (which I will review) to come out in short notice and replace my water heater. Still salty about taking a whole day from work for nothing.

Please look for other options than Pete's Plumbing. They're not worth it.

Sharon S.

Is there a negative star for this one?
For a Gas Hot Water Heater Install:
$599 (Basic Install)
$116 for relief (already on the hot water heater)
$220 for vent (already have and is up to code-had it checked)
$835 and that's without the Hot water Heater.
He was going to rob me and actually looked like he was caught when I started asking questions.
I have another plumber installing for $399. No additional fees needed.
Do your homework before you have these guys do work for you.
Home Depot uses them. Hopefully with enough complaints they will get another plumber that is honest and fair to contract their business.
Instead of being thankful and fair for the business they are getting, they are stealing peoples hard earned money.
That's horrible! They are not worth the time I wasted other than getting an education on shady plumbers.

Wanda L.

pete's late response today just reminds me of how he tried to rip me off. i was polite with your staff the first calls, but, was frustrated by the run around. bottom line, you owe me a total refund of the $145 cash your man took from me.
It is no surprise that most reviews here are negative, and have similar stories.

Pete's guy came, called his boss who listened to the roar of the heater, took my money, promised to return. After multiple calls, a man called and said the squirrel cage motor was broken, and unavailable, so they would bring me a Rheem heater for $4200. Today, a real plumber came, took the vent off, re-placed it, put a loop in the condensation tube, and, voila!, problem solved.

There is no squirrel cage motor.

Kristen P.

Found this company via The Home Depot while ordering a replacement toilet for a guest bathroom. My back no longer tolerates carrying heavy objects such as a commode and especially up stairs. After they were contacted by HD, Pete's was on the phone to me for particulars on the job and exploring a schedule. As neither of our cars will carry a toilet, Pete's committed to picking it up at HD.

The bathroom is on an upper floor with a lot of wood stair steps and two landings to get there. My concern was safety and preventing incidental damage. Nick assured me he had help on the way to assiste him in removing the old toilet from the house and bringing the new one in. He explained how he would vacuum all water from the old toilet so none could spill onto our floors.

What can I say? It process unfolded just as he said it would and relatively quick. Excellent communications, trained, and professional people. Just what I wanted wehave anotger plumbing project on thd near future and we will certainly bring Pete's Plumbing and Heating, Inc. Into the conversation.

Maria J.

After a lightning strike blew out some old piping in my house, Pete's was the only company who saw the emergency in the situation. They went above and beyond what every company I called was willing to do to stop the water leaking in my walls. Thank you!