Petersen Plumbing

Benjamin W.

Do not, I repeat, do not use Petersen if you want a fair deal and a good product. I had a sump pump that was still under warranty that they removed and destroyed without telling me. Then when I asked the owner about it he said it was my problem. I could have got a $200 sump pump repaired but Petersen made me buy theirs. There's plenty of plumbers in town that will give you a square deal. Do yourself a favor and avoid the hassle and duplicity of Petersen Plumbing.

Amada J.

These guys rocked! Efficient and professional service! Also, when I called Brian (I don't know who that is) was very friendly and professional. Thank you for fixing our kitchen sink and garbage disposal!

Valerie E.

Four-day project turns into four-week nightmare, and over 4k in lost income, due to repeated office staff communication failures.

We hired Petersen for a new construction (commercial kitchen). At the outset, I was told on the phone that they handle filing for the plumbing permit with the county.  The plumber (Brett W.) and his apprentice comes and absolutely does a great job, with amazing work ethic and up-beat friendliness. We are told to expect the county to come for inspection the following week. With the green light on the permit inspection, they excavate a massive trench through the driveway around the building. 

Plumber shows up on Wednesday with a very glum look on his face. He tells me, ""I regret to inform you that the inspector is not showing up."" - confused, I ask him why, and he seemed pained to reply, ""Permits aren't my job, call the office."" I call the office, and the person who I talked to was very casual and remarkably non-apologetic about what happened: they informed me, that their company NEVER EVEN APPLIED FOR A PERMIT TO BEGIN WITH, since it was taking them on average three weeks for permits to go through these days. They said that the county wasn't prioritizing contractors like they used to, that it was taking too much time. ""You'll have better luck!"", they chirped.  

As their customer, I believe that Petersen Plumbing should have contacted me immediately to inform me that they were not bothering to apply for the permit like they said they would, instead of waiting to tell me on the day that both the plumbers and I fully expected the inspection. 

The trench has now been open for nearly a month. If I hadn't been led to believe the inspection was going to happen, we would have postponed the trench digging until a few days before, like we had originally planned. As you can imagine, there are many reasons why having a gaping trench circling a building like a medieval moat is inconvenient: access issues for people working on-site, liability to visitors, danger to children. 

I tried calling Petersen to request for additional advice in applying for the permit: the receptionist took my name, number, and said the person responsible for handling permit paperwork would get right back to me. They never called me back. After a week, I left a voicemail, asking them to at least acknowledge the situation that they put me in. No reply. This is a situation where little human kindness would have gone a long way. 

Even if it had taken Petersen three weeks for the permit to go through, like the company feared, that trench would have been filled in last week, if they had applied for that permit back when they said they would. If they had told me they weren't dealing with permits at the very beginning, I would have instantly gone to the county myself and the trench would have been covered up two weeks ago without the hazard of it sitting open. As it stands, the trench is still open, and I am still waiting, hoping to hear back from the county.

Petersen Plumbing sent me a $7,000 bill. The cost of running water. I paid, but only because the plumber was a freakin' gem. But I am blown away by the lack of consideration, for the inconvenience and loss of livelihood I have suffered in the last month due to their office people's communication failures. 

UPDATE: week 4 of open trench. On Friday, the county let us know the permit went through and that we were able to schedule inspection. What a relief. I call up Peterson, letting them know that we had the green light for scheduling the rough inspection on Tuesday so we can finally get water turned back on and that cursed trench filled in - and asked them, if the plumber needed to be there. The office worker said, ""No. You're good. There is no reason why the plumber is required be there for the inspection. The county will let us know about the inspection status and we'll be in touch with you if we need to.""  

It's Tuesday. The county inspector came. And guess what? The plumber needed to be there to fill the drain lines.

Elaine H.

Chose Petersen Plumbing because they got a great rating in the book we got in the mail recently. BUT, sometimes there are ""Not Happy :-( Customers"" ...... when the employee from Petersen arrived, Yes, he was on time, but he left in less than 20 min. and charged us $ 152.00. Come to find out their cost to come out to our home was $ 149.00 ...... the problem, the outside faucet needed a new washer, so our total went up to $152.00. I called the office after the worker left and asked her if they had a senior discount ?? And she told me, only on parts !! Why don't you have a discount on the labor and parts for seniors ?? It's getting harder and harder to make ends meet when we get charges like this thrown at us, but we had no choice. I let her know we wouldn't be calling them again !! When I posted this, it said I was from San Francisco - WRONG - we are right here in Eugene, Oregon

Brit H.

prompt. professional. friendly (but not overly so, which i enjoy) affordable and quick. would definitely use again.

L A.

I can't say enough good things about this company. TJ and Jack were so professional and kind. The kind young women on the phone was wonderful. This company goes above and beyond in service excellence. So refreshing. I won't use any other plumbing service.

Morgan V.

They were prompt in their arrival, efficient and thorough in their attention to the two leaks they repaired and reasonably priced.

M. C.

I scheduled a plumber to install the guts to bathroom renovations. I was told the hourly rate was $149, but I was charged over $200 per hour for a plumber plus a helper and they used my parts. The small job came to over $1,000, they did not install the guts in one of the showers, and there is now a slow leak where not had existed before. COMPLETELY DISSATISFIED! Would not recommend EVER!

Axel F.

I had a party at my place, it was fun, we all got lit. I thought that was the story ""we all got lit"" someone just had to put a nice twist to the story by leaving a giant turd in my toilet. The turd ended up being a fierce warrior and won the battle against my toilet. What that turd didn't know was that I had a secret weapon ready to be unleashed. I called Petersen Plumbing to end the war once and for all. They came right away and exterminated the threat and got my toilet back to full functioning status. I liked the professionalism of Petersne Plumbing. They got their number saved in my contacts now so if I have anything plumbing related they will be the first ones I call.

Hanna B.

Highly recommend! We called Petersen to fix a broken kitchen sink drain and disposal, and fix an outdoor spigot. They came out the same Morning. Plumber Alex and Apprentice Tyler were just wonderful. They were very kind with my elderly mother and quickly figured out how to fix our problems. High quality professional service and I trust the repair quality. This is the second time we've received Excellent service from Petersen.