Peterman Brothers

Jake S.

Similar to other reviews. Had a new unit installed yesterday (Thursday) in my house located in Columbus. Realized it wasn't working by Friday morning because the inside coil was completely iced over. **with a new unit**. Called 4 different times and got the same answer each time...""the earliest they can get out is Tuesday due to it being Labor Day weekend"". Either they failed to install properly, or it's a faulty unit. In either case the customer service of Peterman is lacking. This goes without saying, but obviously they should stand behind the install and their equipment and work to correct it in a timely manner (less than 24 hours max). You might get lucky, but do you want to roll the dice on cooling your home in the summer? Keep in mind, they won't hesitate more than 1 day to get a comfort advisor and install technician to your house because they prioritize taking your money over ensuring you have quality service or quality units.

I did however get more insight on the company and their best practices. I was told by the last representative that they no longer require on-call technicians, but rather make it optional to the techs. What this means is - there may not be a tech in your area that wants to make OT so you may be out of luck until your scheduled date (could be 4 or more days like in my case). Consumer beware, if you need quick service Peterman will not provide it.

Katherine S.

My husband and I decided to call Peterman for an issue we were having with our a/c. It would freeze up and cease operation. Technician Carlos came out on 7/7 to take a look at our equipment, didn't find anything wrong except a bent fan blade on our outside unit. Fast forward a couple weeks, our a/c was acting up again. On 7/20 Carlos comes back out, only this time he discovers our hvac system is twice the size it should be with duct work half the size for our particular unit. Why he didn't notice that the FIRST time, I can only speculate. He was messaging with ""his engineer"" while he was at our home and said the engineer would be out to our house the following day to take a look at our hvac system for himself so that he could determine what needed to be done. The following day, I sat at home all day, waiting for him to show up and he never did. No call or anything. So we called Peterman and the lady said appointments for air conditioning were backed up into September. Which didn't make much sense to us because we already had an appointment and he just didn't bother to show up. It's been several weeks and we've been contacting the company trying to get our matter resolved with zero progress. Just a bunch of false stories that someone will call us but nobody ever does. We are even in their ""membership"" program to where we supposedly have access to the Peterman Brothers, yet we can't get a call back from them, much less a customer service representative from the company. We keep calling, and the person who answers the phone says someone will contact us...but still no phone call. It blows our mind how we had an appointment set with an engineer, he doesn't show, so then we get pushed out more than a month. If Carlos would have noticed our hvac was completely messed up the FIRST time he was at our home, would we still be pushed out to September? It doesn't seem like this company cares about their customers at all.

Josephine S.

My whole-house dehumidifier needed to be replaced. The unit I needed cost $1500 on Amazon, but the price Peterman wanted to charge me was $3000. The unit operates on it's own and is not associated with the other HVAC units in my home, so installation requires a simple hose to a drain before plugging it in. I mentioned to the technician that the same unit was half the price if I purchased it myself and would he be willing to cut the price to be more in line with a purchase from Amazon. He explained that he was not allowed to negotiate the price for the unit and installation. In the end, I did not purchase the dehumidifier from Peterman Brothers because of the large difference in price. I write this review because I don't want other people to be taken advantage of in a similar situation where no HVAC expertise was needed to replace my unit. I'm not sure what I was paying for to justify the price they gave me.

Barb F.

We had accumulated several plumbing problems in the last few months. The serviceman was friendly and professional. Of course the fix for the problem is always a shock as was the diagnosis that our water pressure is too high and needed a regulator, that was done. Our very old water circulator to keep the water at the far end of the house warm, had quit; he replaced it with the newest model and the master shower water regulating cylinder which was less than 1 year old and had broken before was broken by the water pressure problem, he said. I signed up for the Club because it saved a significant amount on these repairs. Everything working now and I trusted this young man, he seemed honest and forthright and Peterman is a well known name on the Southside.

Jack P.

My 90 yr old father had a leak. He called Peterman and reported it. The plumber came out, looked at it an said, ""Yep, you've got a leak. That'll $85."" Then he left. He did not fix the leak. He did not do a thing. I do not like people taking advantage of my elderly father

Bryan K.

Have had nothing but good experience with Peterman heating and cooling. Had a tankless water heater put in and furnace/AC serviced. All the techs were courteous and explained all the work they were doing. After service they went over what was found with pictures and explanation. Described items that may need serviced in the future and minor repairs to take care of now. Did a great job and delivered as promised. Definitely worth it to be part of their member program as it covers routine service cleanings of furnace/AC unit. Also covers labor should something need to be fixed. Great company.

Dave H.

Peterman Brothers do not treat their customers well. After having Peterman install a brand new AC Bryant around 2 years ago (under 10 year warranty), when the unit failed at the beginning of summer they gave an almost 2 month wait before being able to service. After repeatedly calling, I got that timeframe down to 2 weeks. Additionally I asked for a manager and/or technician to call me to discuss. No one ever bothered to call for the whole 2 week time period.

I hired another company, who were there in 2 hours. The were shocked at the way we were being treated by Peterman Brothers. The other company's tech added, ""When we install a unit, that customer's issue is treated with priority until resolved"".

Maybe Peterman could adopt some of these business practices. At least, attempt to call your customers back.

Jessica S.

I had the most chauvinistic, sexist experience of my life with the sales rep Josh Lighty. First off, and perhaps the least egregious problem, he arrived an hour and 15 minutes after I was notified that he was on his way. This was already after I took the entire day out of office and had to telework because Peterman Bros would not schedule any time frame more specific than a given day. Then the real mess started.

The absolute first thing he asked me was if I was married, after which he proceeded to tell me things would get ""lost in translation"" and that he didn't want to spec out a quote for a new A/C and furnace until he could speak with MY HUSBAND. Is this 1950???

I am a PhD engineer. I am more than capable of discussing an HVAC purchase. Yes, my husband and I are partners, and we make such decisions together. We had also already discussed exactly what we wanted, and I relayed that (and the fact that I'm an engineer) to Josh. He CONTINUED to insist that he meet with my husband before writing a quote and insisted that he reschedule for a time when my husband would be home! By the way, he set a date and time with me for that (although I would have canceled it, because Peterman Bros certainly won't be getting my business), and yet I have not received any scheduling request or confirmation in the 4 days since.

My husband was so irate on my behalf that he called the company and insisted that the man send us a quote, as I had told him exactly what we were looking for because I was fully capable of communicating regarding an HVAC system, and I still have not received anything from the company.

I was utterly dumbstruck by his behavior, and I cannot believe someone can get away with this in 2022.

Jeff B.

My daughter called Peterman Brothers about a clogged drain. They showed up looked around and told her she needed a cleanout so that they could access the problem. After making sure that they got all their money up front. They let them know when they will be back. I own the house and I pay the bills so I can complain. They showed up about 9am and got to work. Low and behold they found a cleanout, but it needed to be more accessible. They dug their hole, cut the pipe . installed a ""T"", inserted a 6' piece of pvc and added a cap, and voila they are finished. Now they just have to wait for the inspector to come out an d give the hole the ok. Three people stood around for more than five hours waiting for the inspector. By then it was dark so they had to come back the next day to fill in the hole. They had a total of approximately 4 1/2 hours invested in the job. Mind you they quoted me 6215.00 for the job. So we had three people on a job that needed two people. More than half of their time was spent waiting and guess what. They still charged me $6215.00 for 4 1/2 hours work. They used about $40.00 of materials and they still charged me $6215.. They never did any thing to address the clog. They had to call them back to do that and they then told us they couldn't fix it. They then quoted me another $4500. to change all the pipes in the basement and I told them no way. As it is I have over $16,000. invested in getting this clog opened. Petermans knew we were in a bind because my daughter had been unable to use the shower or the toilets for almost three months. Imade a call to Petermans office and ask if I could get some of my money back I was told no way. Petermans worked by the ""job"" not by the hour' How is that possible. No two jobs are the same and the job they did at my house was well below the bottom of that spectrum. Let's see $6i75. divided by three workers at 4 1/2 hours labor minus $40. for parts . That equals more than $457. per hour each. Wow that's PHD money. I made several more calls to the office to see if someone could come look at the job they had done and I was told that they did everything they were supposed to do. They did refund me the $900. for the yard redo. Which makes the hourly cost even higher. Someone in the office checked a line that said Petermans has satisfactorily performed the quoted work in the amount of $6215. I never stated that. I wanted someone to come out and inspect the job with me present. What a croc.

Steve D.

Worst response to service requests ever. And I'm a Gold Protection Club member. But not now. Need some HVAC repair and they just don't respond to requests with constant follow up. Then their quote is outrageously high. I'm done with these guys.