Peterman Brothers

Andrew C.

Beware of the ""whole home inspection"" just a ruse to look at all the different things they try to trick you into buying.

Cherie A.

Very Unprofessional and Disrespectful Office Staff - Beware

I had a scheduled appointment with Peterman Brothers and was shocked by how poorly the situation was handled. Instead of receiving a courtesy phone call the morning of the appointment (as most professional companies do), I was sent a text message. I happened to miss it while getting ready, and within 10 minutes, they had already moved on to the next customer--without even trying to actually call me.

When I called the office to find out what happened, I was met with rudeness and disrespect from both women I spoke with. They insisted they had called me, yet my phone showed no missed calls whatsoever. Instead of listening or offering a solution, essentially called me a liar and told me I could have an appointment later in the day. I took time off work and specifically scheduled an 8:00 am appointment so I could get back to work quickly!

I'm also part of their ""Protection Club"", which is a joke, and I promptly cancelled my membership.

This kind of treatment is completely unprofessional and shows a serious lack of respect for customers' time and trust. I would strongly recommend looking elsewhere if you want reliable service and courteous communication.

Kerri P.

Business practices are not very transparent. Ask for everything itemized UP FRONT otherwise you will just get a vague, general (and exorbitant) charge with no explanations. You know, because they are ""going green"" with no paper. (Soooo, that means my emailed receipt couldn't simply have some lines in it? Hmmmm.)

When I did see the receipt, the breakdown was insulting.

I'm sure I'll get some canned ""We're sorry, please call us...yada yada."" response to this review but no thank you, I realize the degree of the smoke and mirror game you are playing.

BEWARE OF THIS COMPANY. I am not a Karen and I RARELY do this as I try to leave only great reviews but this one demands saving others from bad business.

Tim B.

It's hard to understand all the positive reviews when our experience here in Bloomington has been so awful. Stonewalling. Rudeness. Pettiness.

A neighbor's sewer line broke and it turned out his line hadn't adhered to the easement, so it ran across our (next door neighbor's) back yard. Peterman asked us to allow them to dig up our backyard to fix our neighbor's sewer line, which we were more than willing to do.

But then they left it in a mess and now tell us they won't clean it up for ""six to nine months@!!"" It's left our backyard in shambles and they refuse to clean it up. We got no money for allowing them do dig up our backyard. It wasn't our sewer line they were replacing. They had no easement allowing them to do this on our property. It was just easier for them and so, being neighborly, we agreed.

Once we agreed, they have been rude and haven't cleaned up our backyard. Dirty everywhere. No grass planted. Their man ""Tex"" says he refuses to clean it up. He say he'll be back in six to nine months and plant some grass, and when we ask him to do some work now, he hangs up on us.

It's ridiculous. What we've asked is for Peterman to clean up the piles of dirt now (a month or two after they finished their work), plant some grass, then come back next year and fill in some dirt where it may be needed.

They refuse and hang up on us. But of course, we didn't pay them. We were just the nice neighbors who allowed them to run a trench across our yard for free, and without an easement!

So very bad they are.

PS: Their CS response below is bunk and they know it. If it were true, they would not have asked my wife to sign the contract allowing them to dig up the backyard. She explained she was the grandmother--not the owner of the home--and their employee Tex told her he needed her to sign his many page contract many times, which to help out the neighbor, she did. THAT is the document Peterman claims they don't have ""permission"" to give my wife, even though she is the only one who signed it.

Robert S.

They tried to charge me 1000 dollars to change a 120 dollar pressure regulator. An hour worth of work plus an the service charge that about 800 for an hour

Teri H.

Dishonest callous people who did not honor a verbal contract with mentally disabled customer.

Michael S.

I'm a member of their preferred customer service and pay a monthly fee. I understood this to mean that I might also receive better service. I called yesterday to report our ac unit had stopped working and was told the next opening was 9 days from now but could be added to a cancellation list. I called Commercial Service and they will be here today. I think I'd better discontinue my preferential service agreement.

Beth R.

I would not recommend this business. Customer service was slow to respond and rude. Will go elsewhere.

Susan S.

I would give 0 stars if I could. I paid over $10,000 last year for a new septic tank that I was told was permitted with the Greene County Health Department. I was also told that there was a working distribution box and finger system in my yard. The sewer back-ups into my house continued, and I learned yesterday that the work for the new tank, and the new tank was never permitted and is not legal. The tank was dug up last week, also not permitted, and we found there is no distribution box and no working septic field/finger system. I now am being told by the health department that I can be evicted and charged up to $1000/day for an illegal septic system and improper waste drainage. Do NOT call this company, do NOT pay them anything! My next call is to an attorney!

Connie C.

There are good and bads with Peterman Brothers. Because I has a bad experience with them and commented on my Facebook feed, they BLOCKED ME from leaving a FB review. My 10 year old furnace went out and I couldn't shop around. Their ""Comfort Advisor"" sold me a unit that is too big for my 1,300 sq foot house. It was $17,000. I am a single disabled senior woman whose only income is Social Security. They also assured me that their financing is great. They've charged 15% interest. The unit will be paid off in 10 years at a cost of $39,000. I've been told by other folks & businesses that my new unit is too big & expensive and I was taken advantage of. I can't even afford the payments. Good part: Their installers were kind and professional.