Peterman Brothers

Muslimah A.

If I could give zero stars I would. . .They tried to sell me a completely new furnace AND central air conditioning system - with an estimated cost of $12K-$15K - when all I needed was a simple replacement of a pipe. No matter what their motto is, Peterman doesn't know the meaning of ""5-Star Customer Service"". So, check this out, Peterman: we called another HVAC company. They came out the very next day, identified the problem, and charged us $100.00 to fix it. Now, that's 5-Star Service!

Jeremy D.

Hired Peterman Brothers to unclog a sump pump drain with roots growing in it. $935 later the drain is still clogged and nothing was fixed. We were hoodwinked, crappy way to do business.

Sean M.

They are liars and salesman. They are not adept at any job they say . They will seel there own mother. They purposely did wiring wrong because I didn't want to buy what they told me was wrong.

Mike S.

Stay away from this company if at all possible. Our AC went out so we were desperate. After receiving a $1111 bill I asked for a breakdown on labor and materials. The labor was a lump sum amount ($511). I asked what the hourly rate was and the girl said it is per job and she would not give me their rates. This is a service call so there is no reason why this can't be converted to an hourly rate. Also after further review of the invoice they are charging a 28% markup. This company is running a racket. Find someone else if you are able to.

Stefanie O.

I live in a double-wide and was having trouble with my water heater. I thought of them 1st and called to see if I could schedule a service call. While speaking with the receptionist, once she found out what type of home I had she said the following: "" Peterman maintains a 5 star rating, and since we haven't worked on many houses like yours, they wouldn't want to chance their ratings dropping"". I hung up and called Summers , they came within 2 hours and helped. Needless to say, Peterman will never get any business from me.

Dylan G.

I had a clog in my drain and gave this company a try. The whole process was a breeze and super cheap. Nichole showed up right on time, was super friendly, and very informative of the issue I had. She was absolutely amazing! Will recommending peterman bros to anyone!

Alexandria H.

We are unhappy with the service that Peterman heating & cooling has provided. Last year, our furnace went out and we needed to replace it. We had your technicians come and look at our house and they gave us a recommendation for a new furnace and AC unit because it would be less expensive to do it together. We selected the option the professional had suggested. Shortly after the new AC being installed we noticed it not working properly. The AC would be set at 70 degrees and our house would be reading 80 degrees. We quickly had your techs come look at it and they always gave some reason why it wasn't working properly (ie: needed coolant, the filter/unit cleaned, a hole in the hosing, etc) but never actually corrected the problem. Over the past year we have had 4-5 visits with no solution. We had to buy a window AC just to help keep or cooler and even that isn't enough help. Finally the technician said we need another brand new unit that is bigger and quoted us an additional $4,800. We paid for a new AC less that year ago for already over $7,000. This is outrageous. It is not our fault the technician didn't properly quote us for what our house needed.

Denita N.

If there was a way to give less than one star this would definitely be given. We had a brand new heater and A/C installed last month (spent a small fortune as well). A few hours after the install we noticed water in our garage and then in our basement. The installer had moved our drain line for our water softener and when it ran it's drain cycle like it does daily it flooded our garage and FINISHED basement. We are now almost 30 days from install and our basement still has carpet ripped up, trim off the walls and an entire area that is unable to be used. We have called customer service NUMEROUS times and have NEVER RECEIVED A CALL BACK. Even after asking to speak to an owner. Oh, and the installer also turned off the water supply to our water heater (which there was no reason why it should have been turned off) so we also had no hot water for 2-3 days either, before another tech finally came out and figured that out. Their customer service department is a joke and we have never been contacted about our issues or offered any sort of compensation for our troubles. DO NOT USE THIS COMPANY!!!!

Lindsey S.

Used for plumbing services in April 2022. Do yourself a favor and get multiple quotes before committing to Peterman Brothers. The quote I received from Peterman Brothers was $18k+ more than the plumber I ended up choosing. Peterman Brothers also caused damage to my home, which had to be repaired by other companies.

In April 2022, I paid $317 for them to inspect a clogged sewage line. While roto-rooting, Peterman Brothers broke the sewage line in my crawl space. I was not informed of this, but discovered it a day later when a service member from another company was at my home. (Luckily, I have photos of before and after, showing Peterman Brothers negligent work.) When I informed Peterman Brothers of their wrongdoing, they said I would be charged service fee + materials/labor for them to return to my house.

In addition, Peterman Brothers quoted me up to $20,000 to repair sewage lines in my yard that were clogged by tree roots. They told me that if I compared this quote with other companies, it would be like ""comparing Walmart to Meijer"" and that I would find similar pricing. They felt pushy to have me commit to them on the spot. I'm glad I followed my gut to get a second opinion, because the next company quoted me $2,500, and did incredible work.

Due to the sewage line that Peterman Brothers broke, and did not inform me of, I now require crawl space remediation and also had to pay a different plumber to come and correct Peterman Brothers' shoddy work.

Following Peterman's visit to my home, I struggled to make contact with their customer service department. More than a week later, I was informed that they could either refund my visit OR pay the $800 I was quoted for crawl space remediation. I was disappointed to not have BOTH made right by Peterman Brothers.

Save yourself the time, energy, and money, and choose a different company for plumbing services.

Meghan M.

About 9 months ago, Petermans came out to service our furnace. It ended up costing almost $900. Ok fine. Im not HVAC certified. I trusted them. Signed up for the annual member fee so that we could get routin maintenance and cleaning done. They scheduled us and came out 2 days ago for routine cleaning. This was not an appointment for anything being actively wrong with the unit. Temp is holding. No weird sounds or smells. Literally just a cleaning. The technician then hands us a quote for $5063 of repairs that had to be made. And a list of parts that needed completely replaced...3 of which they had replaced 9 months ago themselves!!! And in true scam artists fashion, the list of parts that all needed replaced or repaid mentioned no prices for said parts. Just the quantity needed and a grand total of $5063 after almost $900 was deducted for member pricing. The technician used scare tactics like ""You have a gas leak...and needs to be repaired immediately for safety reasons."" We got a second and 3rd opinion from reputable businesses. Both technicians found only one thing wrong...a job worth the grand total of a mere $114!!!! Neither technician found a gas leak at all! Funny thing is...Petermans did work on my elderly, widow mothers furnace less than a year ago and told her she had a gas leak and it needed replaced entirely immediately. Well with a husband only recently in the grave and my brothers not in state to ask...she trusted them and replaced the unit. She also trusted them when they said it was due to a carbon monoxide leak and that her homeowners insurance would cover it! However, they did not lost the carbon monoxide leak in their paperwork and insurance did NOT COVER IT! My fixed income, retired mother out over $6000!!!! We will be taking our grievances to the BBB. I have also comprised a group of 7 other individuals who have had similar situations with Peterman Brothers. Petermans preys on the elderly through the predatorial use scare tactics. I pray that nobody else falls victim to their scam artistry. I have never dealt with a business with such a collective bad review from so many individuals. How you have any positive reviews is completely beyond me. You are no better than the caretakers that abuse the disabled and elderly. Smooth talking criminals.