Peterman Brothers

Terri H.

A year ago, we signed up for their service plan for our daughter, which is $12/month, because we don't live in Indiana. Last Friday they installed a new air conditioner. They had to remove the furnace in order to complete the installation. When my daughter got up this morning, the furnace wouldn't come on (it's only about 2 years old). It was 63° in her house at that time. It's going to get down to 29° tonight. When she called Peterman, she was told by a very rude person, named ""Denesha"" they could come out until tomorrow. She explained that they did something wrong to the furnace 2 days before. No matter. They can't help her. I them called, not very happy, and also talked to the snotty Denesha. I wanted to speak to a lead tech, but no, I got her office mate. She was also not nice. Can't help. Doesn't even want to try and help. If my daughter's pipes freeze tonight, I guess they'll want to charge her for that too. Terrible response for something they caused. Let's see if the owner bothers to call me about this situation they caused and refused to come out today to remedy it.

E. D.

Don't use this company. They will rip you off. They charged me $2200 to replace a 50 gal gas water heater, which is at least $1000 more than I should have paid. I found out later that this water heater is less than $1000, and when I asked for a breakdown of where the other charges came from, I got no response. I was told someone from the ""Customer Experience"" team would call me back and I'm still waiting. I feel they took advantage of me because I'm a female.

Becca W.

Update, it took two months to get fixed and had to be reinstalled multiple times. I do not recommend this company.

Rob B.

Useless is a understatement they installed a boiler 3 years ago and conveniently they no longer work on them even though it's still under warranty call anyone else and you will be happy

Kim G.

Completely unacceptable service. I waited two weeks for peterman brothers to be able to have the time to install my garage disposal. the technicians were professional and helpful; however, in less than 24 hours a pipe they hooked up was leaking under my sink. I called peterman brothers office and asked for a technician to please come and fix it . Today is Friday and no one can make it until Tuesday and of next week. this is completely unacceptable...I paid a pretty hefty price for an inferior job. Where is the customer service with this company. My suggestion is to call a different plumbing company!

Sojourned L.

Back in 2020 I paid Peterman Brother's approximately 15,000 dollars to install a new heating and AC system in my house. I negotiated a 10 year warranty on the system. Until today, the coldest day of 12/23/2022 with -9 degrees, Peterman has been good. I woke up in the house and felt it was rather cold, and checked the temperature inside the house. It was 56 degrees. I checked to ensure that the heat was on and set at 70, and it was. I called Peterman and they told me that they could have someone out on 12/29/2022...yes, almost a full week later, they could have someone out to the house to fix their 2-year old furnace that has a 10-year warranty on the coldest day of the year at -9 degrees without wind chill. That is the vaunted 'customer service' of Peterman and their treatment of customers who paid them 15,000 dollars. I have had updated maintenance of the AC/furnace every 6 months and the last check was on 10/27/2022 when the technician told me that everything was working great. I wish that I would have went with a different company now, paid half of what I paid Peterman and actually had good service when it matters. I know that they were probably busy from the extreme cold, but as a customer for several years that paid a lot of money for a brand new system with a 10-year warranty, I expected better treatment. Don't use this company. I am filing formal complaints with them with different agencies to try to make sure they don't do this to other people like my family that has a 2 year old and a 7 year old in the house freezing and shivering while we scramble to get them warm.

Drew U.

The installation crew didn't check to make sure they had connected power correctly. The furnace went out less than 30 minutes after it was installed, and that is when Peterman got extremely problematic - not wanting to send people out for multiple days, initially saying that nobody could come out for 4 days. Once they agreed to send someone the second day (after arguing with me for 45+ minutes) they then cancelled without telling me, and acted confused when I called and was upset that nobody showed up to the appointment.
My youngest son woke me up worried about how cold his bedroom got, and there was nothing I could do except give him extra blankets, because Peterman brothers couldn't be bothered to fix their mistake in a reasonable time frame.

Jr P.

Last month they came out and gave us a quote to replace furnace and heat pump. we had issues with new system running constantly. We had them come out 5 times and always found something not set right. First time they came out the heat strip was not hooked up. the additional times they came out they adjusted blower settings replaced the new thermostat. The system would not reach set temperature. The last time they came the Monday after Thanksgiving and made some more adjustments it has been working okay. Getting ready to call them again as last 2 days it has ran continuously again. Cost little over $12,000.00 and suppose to be energy efficient. Not saving money like this. They need to get this fixed. I will not be recommending them to anyone. No follow up calls to make sure everything is okay.

Alexis M.

I have used Peterman for my rental properties and normally have great service. However recently I have had many issues. As a landlord, it is in the notes of every service request to call the landlord to approve of services and let them know what was done or what additional work will need to be done. Peterman did not contact me after leaving one of my tenants house, and only sent me an email after hours stating that they were not able to get her heat working and would need me to reach out the following day schedule the repair work. This is also a day after the Technican first repaired the unit and it failed again. If I had not reached out to my tenant after hours of not hearing back from the technican, I would have no knowledge that my tenant was being left without heat overnight in December. Additionally, Peterman cannot give me any sort of time frame on when they will be back there to complete the repairs. I understand that with supply shortages and things it can take a little bit of time to recieve parts, however providing no information to your customers and simply stating that someone will be reaching out within 48+ hours is simply not okay. I understand that sometimes things like this cannot be fixed immediately, but to have NO call from the technican letting me know the tenant will be left with no heat for who knows how long and to have to wait with no time frame or communication as to how long they will leave the tenant without heat is not okay. It took a whole week for Peterman to get back out there (it is still not fixed, I am writing this AFTER I called them to see when they would be back out). A whole week and I have had to call once a day to make sure that they are still working on it after repeatedly asking Peterman to call me and keep me updated. This has been an extremely frustrating process.

John R.

Very knowledgeable. They do great work. I highly recommend them for plumbing, HVAC and electrical.