Perry Plumbing & Pipelining

June B.

So, came home today at 3 pm after leaving the house at 11 am, to find one of our toilets had been running the whole time. And not just dripping, but running full force. I tried all the tricks, jiggling the handle, plunger, etc., nothing worked. Tried to turn off the water with the knob behind the toilet, then water started running onto the floor. Called our usual plumber, Perry Plumbing in National City, and they were obviously closed on New Year's Eve (because our plumbing problems ALWAYS happen after hours, on weekends or holidays). Dispatcher said she would call someone, maybe they could get to us by 6:30 p.m. (Y'all know what the current rates are for Sweetwater Authority, right?) We can't afford (another) $700 water bill, so I started calling other plumbers. ASI (the white glove guys, you know the jingle) took my information, put me on hold, then hung up on me after 15 minutes. Called a couple others that didn't answer. Called another big plumber co which I won't name, and they said, sure, we'll help you, but it's a holiday so that's time and a half so that will be $230 just for the house-call, not including parts (props to them at least for telling me the price in advance). Then, 20 minutes later, Perry Plumbing guy showed up. (I called the other plumber and canceled; I don't want to mess up their plumbers' schedules.) Perry Plumbing guy quickly diagnosed our problem as a ""flap"" that wasn't properly closing in the toilet tank, fixed it without having to purchase extra parts, and checked our water pressure just because. Total price: $39. I kid you not. I wanted to hand him some fresh-baked cookies but he left out the back door so I didn't have the chance. Dang. We're going through some tough times, and I cannot even say how much I appreciated his quick work, kindness and honesty. A rarity these days. Got the guy's card: Tykeus Pettway, if you want to ask for him in person, and you should.

I must say, this isn't the first (or even 5th) time Perry Plumbing has saved us in a pinch, since we last called them just a few weeks ago after our sink was unable to digest the leavings from my Thanksgiving preparations and got all clogged up.

Lincoln B.

Called them up because their website advertises them as ""San Diego leak detection specialists,"" and we have a potential slab leak in our condo. Spoke to the receptionist Amber the night before they were supposed to come out and was told they could have someone check it out in between 3-5pm, and that I would get a call 30 minutes before arrival. This was crucial, since I work 30 minutes away and couldn't afford to sit home that afternoon waiting for someone to arrive. At 2:30 I get a voicemail that their guy is knocking on my door and ""nobody's home."" Well no sh*t, I am still at work. None of the information I provided the night before had been communicated to their team. After a few more calls, we worked it out so someone would come over that evening, and by about 6ish, they finally arrived.

They guys who came were courteous, and I explained the problem to them. We had tried to dry out the area in question, and although it was dry to the touch, mold continues to grow in that area, which clearly indicates a problem. The guys walked around the outside of the unit and speculated that it could be a ground water or drainage issue. I had expected them to arrive with moisture detection equipment or something more sophisticated, but they had no such equipment at all. When I asked the guy what he would do if it was his home, he replied ""get a slab leak detection specialist out here."" I was dumbfounded and said ""I thought that's why you guys were out here in the first place."" Nice guys, but probably more accustomed to dealing with overflowing toilets than slab leaks.

Poor communication, misleading advertising, and overall a negative experience. If you don't do slab leak detection, then why advertise yourself as a ""specialist?"" Look elsewhere for your plumbing needs.

Jess L.

After numerous plumbers came and went unable to find what was causing the smell in our master shower, John and Nathan were able to solve it within AN HOUR! They were on time, professional with a great work ethic and a great sense of humor. I have now made Perry Plumbing my go-to plumbing company!

Joanne M.

Our HOA recently discovered a small leak in our gas line. Perry Plumbing came out and patched it right away until the could come back to replace the line. We had complications but the communication was top notch. They stayed on the job which went from one day to two and and half days and completed the work including inspection. The price was reasonable considering the undertaking and all staff members were amazing. Special thanks to Raul for getting the job done and keeping me informed along the way. I highly recommend Perry Plumbing!

James H.

Joel gave an estimate of $7595 to replace the main line and the connections to a home I sold in Normal Heights. If the home had needed the main line replaced, fine, even the quote is higher than most other plumbers. However, the home didn't need the main line replaced. Joel from Perry Plumbing showed up on the wrong day and did the inspection without me present, but he agreed to meet me the following day when we were scheduled. When we met, he described a very bleak situation, one where when he crawled under the house to test the plumbing, the main plumbing line completely failed and he was covered in mud and sewage. Bc of this description, he conned (CONNED) me out of doing another full inspection while I was present. What makes the situation even more dishonest, I represented the buyers, and this was a referral from their friend. Joel forged an estimate as a way for the buyer to work closing credits. The sellers and I agreed that we should get a second opinion. When we scheduled with another plumber, he came out of the crawl space a little dusty but no mud or sewage any where. We tested every drain by plugging the drain and releasing the water with him checking each connection under the house at the main line and every toilet. The plumber said it was bone dry under the house, and main line was in great shape. We also scoped the main line, and it was good on the inside, as well. Scoping is using a camera down the plumbing vents to the end of the main line to look for deterioration. This was the exact same main drain line that Joel from Perry Plumbing only days before told me totally failed and provided an estimate of $7500+. Stay away from this company. I would have posted this long ago, but I had a friend who was apprenticing for Perry Plumbing. I didn't want to have a negative impact on his time there.

Yvonne G.

Great job!! Both Blaine and Tommy were very professional. They went above and beyond to provide a wonderful customer service experience. As they were leaving, I ran outside to get our mailman's attention while he was driving away. As he stopped at another nest of mailboxes, Tommy ran out of his van and hailed the mailman for me. Now that's going above and beyond!!!!!!

Marley T.

Big thank you to Jasmine, Hector and Tommy. Had a bathroom leak, the guys came took care of the issue and helped resolved the issue at a reasonable price. Great customer service and work! Thank you!

Heath P.

Plumber was on time and professional. He repaired huge leak with toilet.

Woke up this morning and area around toilet still leaking a lot.

Called both #s for this company..regular and emergancy. Neither number worked? It said call will be recorded and then hangs up.

I sent emails and text with no return contact. Not a good company if you need their 2 year warranty the next day after repair and they do answer emergancy phone????

Anthony S.

Couldn't ask for a better experience! Jasmine in the office - Outstanding! Donald did the repair - Perfect! Do not hesitate to call them for any plumbing need. I have a few rentals in the area as well as family. Perry Plumbing will be on our Rolodex and contact list. Thanks for a great experience with your company.

Sarah F.

Super service from the knowledgeable, polite and friendly person who answered the phone when I first called, to the courteous and professional customer service during their assessment and subsequent work- to the great communication from staff before and after our work was completed--- this is an all around top notch company. I have work with a lot of plumbing companies but the service level and politeness from this whole team puts them at the top of my list.