Performance Plus Plumbing

Michael J.

I have personal experience with this group. They are very professional and gracious people. Their attention to detail and accountability is about who they are and the quality of their work. They deserve five stars.

Jason L.

I was referred to this company by my water heater warranty. I called and left a message detailing my service auth code and the part number I needed replaced, repeated my phone number twice and left an email. I never heard from them. I called repeatedly and could not get anyone. I ended up just replacing the whole water heater with another plumbing company in town that has been great and will cover the warranty themselves.

Moira D.

refused to wear a mask, even after i asked them to. even though I told them it was a mandate-which they denied. told me it was hard to breathe while working- for the 10 minutes they worked? well one guy worked- the owner stood there observing- without a mask.

they spoke to me in a condescending tone and were leaving the property after the repair without talking to me. Very strange way to run a business.

I should have refused them access to my property but I needed the repair done . Will not be doing this again. Wish I had checked Yelp first. Please do yourself a favor and find repair people that work with you and are willing to comply with mandates to keep us all safe during this pandemic.

Diane R.

I would like to highly recommend Performance Plus Plumbing for their excellent service. Their employee, Cliff, came to our home to repair our water heater and he was timely, personable, knowledgeable and did a great job. I would not hesitate to contact them again if needed!

I-Fan C.

I was frustrated with AO Smith water heater for a while, it demonstrates some loud bang and insufficient hot water. I have called several plumbers and all of them suggested me to replace it with a new one and one of them quoted me $4000 for the job.
Since the water heater is still under warranty, I'm reluctant to replace it.
I then called AO Smith warranty line and they gave me an L* number and a plumber's number, AMOR Plumbing. I called them and the lady who answered the phone was politely saying that she will let the technician know and the technician will call me back which I didn't receive it in weeks.
I then called another plumber listed on AO Smith website: Wellman Plumbing. They said they don't know what the problem would be and they don't have an available schedule in weeks.
Lastly, I called Performance Plus Plumbing. And they answered my call very politely and professionally. They understood my problem immediately and notified me that there are 2 different recall on AO Smith and one of them is the burner unit and that could be my root problem. We scheduled 2 days later for a visit. However, they called back the next day saying the parts need to be ordered and it won't be delivered in another 2 days. So I waited. This morning (one weekend after the originally scheduled visit) they called and they were onsite in an hour. Done and left in 30 minutes. They also showed me the defected burner module. Very efficient. Very impressive. And the cost of this, $0. I will definitely call them for all of my plumbing needs.

Rich D.

The gas valve on my water heater was recalled. The water heater company said they would have the valve replaced at no charge to me. They would pay the plumber directly if I select one of three they suggested. I chose Performance Plus Plumbing because they are close by. If I wanted to choose another plumber, I could but I would pay the plumber and the water heater company would reimburse me.

When Performance Plus arrived, the man looked at my water heater and informed me I was supposed to have a debris trap installed before the gas valve. It was code or something and he could not replace the recalled valve unless the trap was put in for $80.00! What else could I do?

This debris trap was a T fitting, a short stub of a pipe and a cap. That's all! The man put it all together, changed the valve and was gone in 20 minutes. $80 for a small piece of pipe sounded way over priced. I felt scammed.

Jim L.

BBB Complaint #13066491
Referred to this company by the manufacturer of an AO Smith water heater that may have still been covered by warranty. Upon speaking to Sylvia at Performance Plus Plumbing it was discovered the equipment was no longer under warranty. She quoted me a price for a service/assessment visit of $225. We agreed to the appointment. When Cliff, the service person arrived and assessed the situation, he found the problem and proceeded to replace the unit. He did not, AS IS STANDARD PROCEDURE IN THE INDUSTRY, give me an estimate and obtain my ""go ahead"". Upon seeing the final cost, I was shocked. I did not complain at the time because I was under a time constraint and he had already put the unit in operation - pretty much a done deal. I can definitely say I would not have agreed to the price or replacement if I had been presented with the estimate - it was just too much money. I have subsequently learned I could have had the entire piece of equipment replaced for not much more money.
When I voiced my displeasure to Sylvia, she said she gave me an estimate over the phone for the repair. This is totally false since she wouldn't have known what needed to be replaced or repaired. When I said I would file a complaint she went so far as to say that some of the previous work was not up to code. I would interpret that as a ""threat"". This is no way to operate a business. Performance Plus Plumbing is definitely not the company you want to call if you want integrity and honesty.

Trina A.

This company is a rip off, be careful and they owe me money and I tried taking them to court, but it is impossible to serve them, because they are operating out of a P.O. Box, I tried serving their home address but it was also a bust. I am planning to report them to better business, They fixed hot water heater twice, I had to pay each time. 4 days later it went out again, they never gave me credit for the service that was not done properly. I am trying to report their license do not do business with them, you will be sorry, the wife is rude and disrespectful. I have not given up, and I don't plan to give up. They were a no show in court, but I still have time to sue.

Manda P.

Our water heater manufacturer directed us here when our water heater (still under warranty) up and quit. Pleasant customer service over the phone, and the issue with the water heater was quickly resolved. Cliff may be a bit gruff, but he's no-nonsense and knew immediately what the problem was and how to fix it. He didn't call ahead, but he did arrive within the scheduled window. I'm definitely more satisfied with his work and knowledge than with some techs who've come from larger companies.

Chip C.

On time, thorough, cleanup. Will use them again.
Informative and competitively priced.