Performance Electrical

vik c.

This place has the worst customer service ever. I would never do business w them. They were sent out to me to handle a home warranty repair and I've been calling them to get status for 2 weeks now. No one bothers to answer the phone or call back. Finally got a hold of someone by the name of Jeff. He was a total douche and unprofessional. I told him I had called numerous times and left messages and no one called back. His response was ""yea yea well what do you need?"" I called the warranty company and notified them of the situation. I will also file a formal complaint with bbb. As far as Jeff, I'm not sure what his problem is or what his role is. He is just bitter. I think he's just a scheduler/call taker but he needs some customer service skills.

Garima A.

I dont know where to begin. This company has been the worst experience I have ever had.
To begin with , My water heater was leaking and I turned off the valve myself just be on the safer side and asked AHS to send someone. The sent someone from this company and he suggested that I should keep the valve open and that he has checked and everything is fine. At 2:00 AM in the night we realized My heater leaked and there was flood in my garage , my basement as well as the adjacent townhouse. I had to call the flood insurance guys and remove my whole flooring etc etc. And now when I contact this company :
1) They shut me out as if they dont care and give a damn to whats happened in my house. I wasnt even asking for money but this guy at the front desk gives me this attitude ""Talk to my supervisor"" who apparently didnt call back that day
2) The next day when I called, I am told the water heater replacement would be done on Wed between 11 to 2 . I had a Doc Appt and I told him that , to this he said Well if water heater is not important to you then we will do it following week.. After me missing office on Monday , dealing with all the insurance stuff .. Paying 2000$ for my insurance deductible for something that was their mistake they had the guts to tell me this.
3) On top of all this every time i called they treated like it was I am a customer they dont care and that I was bothering them by calling. So much so for the customer service.

I am so furious and I feel so cheated that it feels you cant trust anyone now a days.

I wish they would understand that owning up to your mistake makes you a bigger person.

My advice please refrain from using them and save yourself trouble.
I have also requested AHS to remove them for further services at least to my house

Mark B.

This is by far the The most unprofessional company I have ever dealt with in all my years. They charged me for a service and did not complete it, their unprofessionalism exceeds anything I've ever encountered. They tell you to call and schedule appointment but the mailbox is Full. The service people are almost scary to the point I told The warranty company I don't want them back in my home. I would not use these people for anything at all.

I cannot believe they are in business. This is Better Business Bureau stuff. I mean they are awful!!!!!

And they are LIARS. The worst!

Robert F.

I felt compelled to write this review both by the service I received as well as noticing all of the negative comments about this company.
Our background story was that we have a European shower which was not working correctly we had two other companies sent by the home warranty service. The first company flaked out on us, came, collected their $125 copay and then after several weeks never got back to us. The second company, to their credit, came, also collected their co-pay and proceeded to tell us that it was not in their expertise to repair this style plumbing, I do appreciate their honesty.
The third plumber was Performance Electrical Company which the home warranty people sent to us, at first it took them a while to get back to us which made me a little worried so I started to check them out on yelp and several other services. I was very amazed to see all of the negative comments listed especially on yelp. I became very worried and contacted the warranty company who assured us that these people were experts in the style of plumbing that we had. To make a long story short when the gentleman showed up to our house, he not only fix the plumbing but did it in a cheerful and professional manner, I was extremely impressed at how well he worked and how fast he did the job, it was late on a rainy night and he stayed very late to make sure the job was completed correctly, I have to tell you that I have no negative comments to say about this company and would recommend them highly from my experience.

Damy A.

Zero stars
Not customer friendly.

They don't follow up with their delayed problems. I end up having to call them instead, week after week for 2 months. Their excuses for these delays: have other customers so we forgot about you, the orders have yet gone through (after two weeks of waiting), I lost your paper in my office so I will look for it tomorrow etc.
Worst of all, they set an appointment with me to finally fix my home issue but never showed up. I called an hour later to find out what happened. the guy who picked up the phone asked for my address instead of my confirmation number, (3 times he did that with my previous calls), put me on hold, and then came back to me tell me they never had an appointment set for me. He then got angry, asking why I am just calling now when the appointment was an hour ago. I told him I know how ""busy"" they are with other customers. Instead of telling him to check my confirmation number, I ended my business with them. Waste of my money to have them check my home issue just for them to do nothing but make me wait for them.

Anna C.

These guys are a fraud! They were sent to our home by our home warranty company, American home shield( another worst company)
Performance said our water heater needed a part so they will be back with it. Till today, which is over a month ago, they are not even reachable! Zero customer service !
Total fraud!

Chris D.

This company is truly unbelievable. I don't know how they stay in business. Their talent at shamelessly lying has no equal. Because my home warranty contracts plumbing repairs through them exclusively, I had no choice. If you do, do yourself a tremendous favor and take the advice of every legitimate review here on Yelp and call anyone else. You will spare yourself endless grief.

Abby V.

This contractor was assigned to our property through American Home Shield. The problem they were called out to service was never fixed, sending us in a (so far) endless loop of technicalities and a faucet that I cannot use. When I contacted AHS to recall this vendor they said my account was ""red flagged"" and they don't want to service our address because we've caused them too much trouble. WHAT? I'm sorry, if the problem isn't solved, it's not the customer that is the problem! Now I have to wait in queue to have another (and hopefully more reputable considering the outcome) plumber to do the job right.

Ismael D.

OMG! LIARS, so I'm waiting for a week to hear from them regarding a water heater install. I finally call and there response was we left you a message last week.First, that was a lie, 2nd you have the water heater and your company only makes 1 attempt in contacting me,SERIOUSLY! No apologies from them and the receptionist says we have an opening for next week. Appt day comes and goes and no show , no phone call from them. I call the next day and after being on hold for 15 mins, she says"" Sorry, I have an opening for later this week."". Are you kidding me! I ask for the manager and she apologizes and says there is nothing they can do. After complaining that they have no sense of urgency, and demanding quicker service,she says I'll see what I can do and HANGS Up on me. Amazes me how these kind of people are in business.
THEY ARE LIARS, UNPROFESSIONAL AND GET BUTT HURT IF YOU COMPLAIN!
STAY AWAY!

Louisa Blake N.

Worst plumbing company I've ever dealt with. They were the assigned company from my home warranty company when calling in a repair claim for our shower. I called this repair in, in October 2014. They came once to assess and/or fix the issue. When realizing they didn't have the right parts, they scheduled to come out a 2nd time with the parts needed. It is now December and they haven't been back with the right parts. I've had to reschedule 3-4 times with them. 2 times the technician called in sick so they didn't have anyone to replace him. Another time the date got mixed up because we've had to reschedule so many times. Bottom line, their customer service sucks. They are scheduled today to finally fix the problem, and they realize the day of...they don't have the right part! What company doesn't check all of this well before the scheduled appointment. If I could give them no stars I would. I'll never use this company or refer this company again. I heard they old do warranty work. If your home warranty company assigns you to this company, I'd say...NEXT CHOICE PLEASE!