Perfect Plumbing Heating & Air

Rob D.

We had our counter tops done and needed the sinks hooked back up. The sinks were mounted all they had to do was attach the two vanity sinks in the bathroom and the kitchen needed the faucet attached and garbage disposal. They quoted $650 and so we figured there must be more to it than we think. 50 minutes after he started he was finished. We called perfect plumbing stating how disappointed we were that we paid $700 an hour for the service and their response was we charge by the job not the hour and they refused to work with us on the charge. I will never use this company again and I would highly recommend you shop around and don't get taken advantage by these shysters.

Dave C.

Very overpriced. Total con job. I can't vouch for their technical abilities because we kicked them out before they got started.
Came to do a bid for a new toilet and replace the $7 drain plug in the sink while they were here. My wife showed them the sink drain first and they bid the replacement stopper at $545. No joke.
She verified with the plumber. Only the stopper, right? Nothing else. Yup $545 for a $7 part that we just replaced tonight for $7 and tax and took my nonplumber husband 12 minutes to replace.
We kicked them out before they could bid the toilet. We didn't want to take a mortgage out to replace the toilet.
TOTAL CON MEN.

Not S.

I was pretty happy with these guys. Had a small drip behind the wall in the shower, where another company had done some work the day before. (But I'm pretty sure it wasn't their fault since there had been no leak for the 8 YEARS prior to their visit (:/) )
Anyway... I called Perfect Plumbing around 4:00 on a Friday evening, and they were able to come out within 90 minutes to take a look. They stopped the leak.. said they'd have to come back to finish what needed to be done the next day. That job took a little bit longer than they thought it would, and they'd need to return for about an additional 4 hours...saying they'd rather do it right than do it fast... and they still held true to the original quote. Very impressive, indeed. I'd use them again.

Chryssa R.

They deleted my review on another site, so here I am.

I called Friday night for a Saturday appointment. They put me on the schedule and said I'd get a 30-minute precall. Sounded great.

Saturday morning I got a confirmation text saying I'd get a 30 minute precall.

Instead, they later texted me with a requirement to respond within 5 minutes. I was on another call so they skipped me and went to the next job! Why tell your clients they'll get a 30-minute heads up when that's not the case?

I called the office and they didn't even apologize for the poor communication. The staff said they'd send their 5 PM tech to my house. At 5 I got a text saying he was on his way. By 6 PM no one had shown up, so I called again. The woman said she didn't know where he was, but that he was still on his way. I finally cancelled at 6:45 when still no one had shown up.

Such a waste of time. I won't call this company again.

David S.

Over priced and terrible service. We had them out 3 times before they (Found The Problem) $800 for nothing but a band aid that did not fix my unit. Follow up to fix $2000 But will take off $800 for prior service call. They stated 6 hours to fix. Found another company 45 mins and $150. Do not use this company. They overcharge

Lee N.

Called to install recirculating pump on hot water system. Job well done. Excellent advice and options provided. Job went well and the system is perfect

Susan T.

Nice enough man, but charged $317 to cut a hole in the wall to say there was no leak in the plumbing. When we got a second opinion from Express plumbing who caught the leak right away, and complained to Perfect Plumbing, they only refunded half of our money.

Jeanette O.

Just had a terrible experience with this company this morning.

I called on Saturday because my tenant explained that the shower was still backing up after we had tried to clear the clog with a small plastic snake. I figured the drain needed to be looked at and cleared with a larger snake or plunger. While someone was at the house I asked them to look at a few additional items.

A representative named Preston arrived this morning and essentially said that every single item needed to be replaced and that there were no other fixes that could be done. When I mentioned that a faucet could be fixed with a $2 part, he said I could try that but they didn't carry those parts - what the heck! He quoted me $21k for everything and ""just"" $1.2k to replace the necessary piping to clear the drain! Again he said that nothing else could be done. I was very leery as an inspection from 2 years ago had come back clear.

I called another plumber recommended by a friend (Dave Crowder - would highly recommend!) and he came by, showed me where the issue was, plunged/cleared the clog for $100 bucks.

Either this guy had no idea what he was doing or this company has taught him how to scam customers to bring in the bucks. Not pleased at all and am worried for those that will be taken advantage of.

Cody P.

**WARNING! THESE PEOPLE HAVE UNSCRUPULOUS BUSINESS PRACTICES**

My SO purchase an HVAC/AC, water heater maintenance check up. We were NOT having any problems with any of these systems. They were just getting older so thought a check-up would be a good idea.
When the service technician went through our furnace, he reported that there was a crack in the heat exchanger and was likely leaking carbon monoxide into the house! He even showed me a picture on his phone of the crack. He had to disable our furnace as it was a health hazard. I have a carbon monoxide detector on the opposite side of the wall and their employees told me that the detectors don't detect low levels, only dangerous levels above a certain level for several hours.

Within an hour, a Design Team member was there to look through the house to determine what replacement was best for us.

In the meantime, it was determined that our water heater was rusted and was beginning to leak through the bottom (again a picture was shown to me as proof).

The next day, the Design Team Member returned and offered us packages ranging from 15k basic furnace system, water heater and mini-split to 25K with multi-modal furnace, water heater and mini split. It seemed expensive but I felt like I needed to make a decision right away since we were out our furnace and water heater. When the design team member started with a payment plan, my flags went up. I opted for a second opinion.

The same day another HVAC repair person came out and looked up my furnace serial number and told me that the heat exchange part was still under warranty and can be replaced. When he came out the next day and opened up the furnace, he found that there was NO crack present.

Also, when we replaced the water heater, the pan below it wasn't wet at all. Surprising since it was leaking.

I cannot stand that there are unscrupulous businesses out there that are taking advantage of people with scare tactics. I want to warn others before they fall to this trickery!

Maria D.

Josh and Colten were exceptional in installing our new HVAC unit. They are professional, courteous and attentive. They arrived on schedule and kept us informed of their progress. They involved themselves in ensuring that we were informed on what to expect and asked if we had any questions. The entire experience dealing with Perfect Plumbing Heating & Air put us at ease and we knew we were in good hands.