Perfect Design

Sarah M.

My honest assessment of this company is 3.5 stars but I think the total 2.2 star review is unfair so I am going to write a review to help them out, perhaps a ""for the record"". They're always working.

The major problem of this company is that they have too many projects, it is a wholesale operation. If you do not know what is going on, do not rely on them to help you 100%. Go look at every gas station/ fast food / Police station / many Doctors' review pages, they are going to be majorly negatively skewed because just too many people use their services and most customers don't write reviews.

They have helped meet my engineering needs for all our developments to a satisfactory manner. I have used other companies and they have been worse or the same - the construction industry itself has a lot of problems! Services are too complicated to be reduced to a review- there are highs and there are lows. Everyone needs to adjust their expectations, especially after the pandemic.

If you're able to organize and understand what it really takes to finish plans, Perfect Design is always reliable.

Corinne P.

0 stars. Terrible. Very slow. Will give you the same answer when you call ""your plans will be done by end of day"" and then it's months later. Would never recommend or use again.

Elisa A.

Hired this company to make some plans for an office that we want to remodel. At first we were very happy with them. And everything went smooth. But when we presented the plans to the city. It was rejected because needs some adjustments. When I reached the company for adjustments on the plans. They told me that they are mainly Mech comments they will revise asap and PDF to everyone. That was on March 27th. Since I need to move my location to the new one at the end of March.
I was in a hurry to get this done ASAP. It's already May 11th.
Since then I have called their office many times and send many emails. And, the only answer I got is that they are still working on it. I am very disappointed with the company at this point. Hopefully someone can help with this matter and fix the bad image that the company is creating for their clients.

Esther K.

I do not understand all the negative reviews of Perfect Design on here. It's well known that in life, you can only pick 2 of these 3: time, quality, and price. You can have your project done quickly and cheaply, but the quality will be low. Or you can have it done high-quality and cheaply, but it will take a long time. Or you can have it done quickly and high-quality, but you will have to pay a lot. Perfect Design is like a unicorn because they offer all three: your project will be done pretty quickly, for a pretty good quality, and a reasonable price.

The downside to this is that they are crazy busy ALL THE TIME. So you do have to wait. They will put you on hold if you call them, they take a while to respond to your email, and you will have to wait in their waiting area if you come in wanting to talk to them about your project. And if you're expecting niceties like them taking the time to make small talk with you or offering you cucumber-infused water, this is not the place for you. Because they are so busy, they are very direct and to-the-point. Which is fine with me! I think they're worth it. Especially because they know how to get your plans passed by the city, which is really the most important thing. So they're 5 stars to me.

Zach B.

Took forever to get us our plans, never answered the phone, I always had to drive a hour and just show up to get any motion going until finally they got it done after 8 months

James L.

This establishment must be avoided at all costs. Their lack of responsiveness, quality, and attention to detail has caused painful delays in our permitting process. They do not answer their phone and email, you are literally forced to visit them in person and sit in the office to get them to take action on your project. I really wish the best for this team, but they are not the right partner for you if you are on any sort of timeline. So so painful.

Richard L.

Do not, I mean, DO NOT use them at all costs! Along with the architect I had to help me get plans done for my restaurant, they drove my costs upwards of over $50k. First off, the architect didn't draw out my floor plan correctly. Second, this engineer company did not draw my plans correctly. They said 3 week turnaround, it took them 6. Then city has corrections. They said 1 week, took them another 3. I even had to go in and go over some of the things with them. Which was supposed to be the architect's job. Floor drains were not put in the right places. They swapped out my existing 3/4"" water pipes to 1/2"" pipes. My contractor had to rip out every single pipe and repipe the whole place. And copper isn't cheap. They added a/c vents in places that didn't need it. They did not ask me what type of lighting I wanted, so they just put recessed lighting on the plans. They swapped out my 100amp electrical box to 200amp. So now I have to get plans done again because there is no way to run new wires through the building for 200amp without having to tear up the floor of 4 other businesses. Seems like they have people who have just finished school and don't know what they're doing. Just pulling things out of a book they learned from. My architect, Vivi (real name Xinyi), said she found this place for me because it was the cheapest and that she's never used them before. I asked her why they're taking so long and she said she was trying to save me money. Well, it's been over 1 year since I've had my lease and money is not being saved. I went to the company to talk to them and saw other plans that Vivi has sent in, sitting on the floor. I'd assume that she uses them quite frequently. This place looks very unorganized. There's blueprints all over the place, on the floors, all over the desks. My contractor is frustrated with how bad the plans look and how many of the same plans are in different pages, but have different results. Definitely look for something better. Spending a little more on a good engineer would save you now money on the long run.

Update :

Inspection on my place isn't getting passed because the architect didn't draw out existing electrical outlets. And she isn't answering our calls or texts. Also, the design company put electrical outlets in places that don't need them and go don't have the existing ones on the new plan. This is going to stall me for who knows how much longer.

Maurizio B.

This place sucks. They overdo and add unnecessary things to get plans approved passing all those extra costs to the builder and or owner. Stay away !!!

Charlene S.

FYI- I didn't end up using their service, so I can't speak to their actual ability except to say that the next person I contacted found a few ways to make my design work. It just goes to show how little Perfect Designs cares about helping people.

Also, I'm coming from a background with zero knowledge on the subject of Title 24, a position that I expressed to them.

Pros:
- Priced low.
- Girl who answered my phone calls was quite nice.
- Someone answered my scathing email politely, albeit without apology.

Cons:
- Terrible customer service. I mean, downright awful.
- Unwilling to help.


Long & short:
- They were recommended by someone.
- They were also NOT recommended by someone.
- I gave them the benefit of the doubt and tried them anyway
- Everything seemed fine until Peter said my plans wouldn't work.
- We talked, I got very, very little, incredibly rushed feedback, and then called back for clarification on two items.
- Then- bam! Unprofessionalism. I was treated with a lack of respect I hadn't experienced in a long time.
- Thus, I decided to take my business elsewhere.

That's pretty much it. The price seems good, but it's not worth working with this type of person. Even if they're experiencing holiday stress or frustrated with someone's lack of knowledge, it was a shockingly bad experience. Who know what would have happened if I needed changes made to my plans.

Azkaser C.

Beware, beware, beware. Don't use Perfect Design, They're anything but perfect. Not sure how perfect design and engineering is still in business.
The absolute worst engineering company I have worked with, and I worked with many in the past. They were referred to me by a person who I trusted.
Before starting work, they asked for 50% of the fees, upfront, I should've known something was wrong, no contractor, engineering company, or architects asks for 50% of the payment upfront.
Engineering plans that should not take more than seven days to prepare, they've been working on it for six weeks.
Each time we contact them we get the same answer ""You are next on our priority list, the plan should be ready by the end of the week"" we've been hearing this now for the last six weeks.