Perez Enterprizes

Jenn C.

BUYER BEWARE!!!!! We went through Home Depot to order a 50-gallon water heater and to have it installed by one of their ""experts"" at our specific zip code. (Our old water heater in our home was still functioning but was showing some corrosion and we decided to have it replaced.) My boyfriend is a new homeowner and we thought that we were in good hands with Home Depot and one of their trusted installers...well...the experience was not great. They were quick to get it scheduled and send someone out and that's when the problems started. It was installed on a Thursday and by Friday night, our circuit breaker had popped and we had no warm water for 3 days. The unit itself exhibited signs that it had caught on fire and had scorch marks at the top. It had been installed INCORRECTLY. When I was finally able to get someone to understand the urgency and send someone out there, I really thought our new unit would have been replaced. The original installer had connected the wiring incorrectly and the internal wiring had been scorched and had to be replaced by the company's foreman. I assumed that since I paid for a NEW unit (not a scorched one in barely a day's use) the unit would have been replaced...but after numerous calls to the office and given several excuses: the owner and foreman were both off, the owner had a death in the family, the foreman wouldn't have just left a damaged/faulty unit unless he felt it was in good working order...I finally informed them I would be getting with a fire marshal to check the unit...and they still didn't care and stated that they had a post-it note reminder on their computer to have the owner call me back...I'm still waiting for that call back from the owner more than 2 weeks later. I paid $1264.24 ($447.00 for install) Again...BUYER BEWARE and I will definitely be posting a video/pictures on social media sites to warn others.

Kishia P.

The guy hasn't even finished installing our dishwasher yet, and after reading all the other reviews, I have to agree with the negative reviews. The installer had an awful attitude. We learned that there would be an additional cost for a water pipe for the dishwasher, which we were happy to pay. But the installer was so terrible, that I eventually stopped talking to him and let my husband take over (even though he's terminally ill & nonverbal). We prepaid for a microwave install and learned when the installer arrived that there were a few things we had to do on our end before it cold be installed. They'll reschedule with the microwave install, but after the installer was so rude, I'm considering asking for a refund & booking with someone else. The installer was rude, no people skills, poor communication skills, aggressive, & off-putting. I think we'd be willing to pay more for installation from someone else just to get better service. Lowes sent us this company. After the interaction I had with the installer today, I'd say you should stay far, far, away from these guys.

James W.

Terrible professionalism. Never arrive when expected. Customer service is the worse I've ever experienced! Just pay attention to the overall reviews, not just mine.

Patty D.

I've never dealt with anyone so disrespectful anywhere, let alone in my own home. The tech who came out was ANGRY with me because I wouldn't immediately go find a saw and cut out a section of my hardwood floor. He kept pressuring me to do it and kept changing what he was saying about whether he was allowed to do it and how he would have to charge me, but that he actually couldn't because he wasn't allowed, but that he wouldn't have to charge that much, etc. When my husband came in, he told him a whole different store and he changed his ""years of experience THREE times. ""I think I know what needs to be done, I've been doing this almost 20 years."" ""I don't know why you won't just do this. I'm so good at what I do, I've been doing it 25 years."" Etc. He also kept talking about how dumb everyone in the office was and how it was pointless to even have them there to answer phones because they don't tell customers to clean out everything from under the kitchen sink. When they rescheduled their head installer for the next day, my husband had to take a day off only to sit around all day for no one to show up. When we called to see what happened, they told us the installation was cancelled 2 weeks ago.... Yet they came the day before? This company should be shut down. So dishonest, unprofessional, and hostile.

Linda S.

Lowe's sent this company to install our dishwasher and microwave. The installer shows up with such a miserable attitude, walked straight into our kitchen telling us we have to empty out cabinets from under the sink and above microwave. Of course, very understandable and so we do as we're told. I asked if he could try to stay on the plastic runner we laid for him since he was stepping all over our carpet and rolling his cart over it. I explained to him it's because we don't wear shoes in our house and he instantly gave an attitude, went to his truck to put booties on. Thanked him for it when he returned but he ignored me. He removed the cardboard cover we had laid on top of our brand new stove because he brought his own and when I thanked him for bringing one, he started going on a rant about how he knows what he's doing, he's a qualified professional to do this job and a one-man show and he's going to hurry up as quickly as possible, etc... Such a display of weird angry behavior, I didn't know what to make of it all. Never have I ever been treated like that by any contractor in my own home. A shame too, we had completely different installers from another company for our fridge and stove yesterday who were such a pleasure dealing with. I will never use this company again despite what Lowe's or Home Depot try to push on me. Should've came here and read the reviews first.

Courtney G.

We were refereed to this company by Home Depot and we were truly surprised at the absolute lack of professionalism. After some voicemails and some phone tag I had the displeasure of dealing with their HORRIBLE ""answering service"" . This service advised me at 6pm that this business is still open until 7pm BUT they could not connect me, the would not tell me their name, OR the name of there ""answering service"" and a supposed manager HUNG UP ON ME. NEVER DO BUSINESS HERE.

Tim K.

Used as Home Depot contractor for flooring twice. Summer 2020, pedestal sink reconnected incorrectly, not even bolted to the wall. Called back out to fix. Current bathroom floor installed, toilet was leaking in one bathroom after reconnecting, had to return to lowes for tank replacement and installed myself. Vanities 2/3 drains were leaking and had to repair myself instead of calling them back out. Rework in both cases where they were used. You get what you pay for. Just inspect thoroughly after work.

Anne M.

Dishwasher installer was rude unprofessional. And nasty. I will definitely let Lowe's know and will never use them again. This has turned me off to Lowe's as they must not read all the horrible reviews

George R.

Perez was selected through Lowes for a kitchen install, Perez was installing the sink. I asked them to also install a disposal, and they provided a reasonable rate, when out and purchased all the additional materials they needed and completed the project. They're my go to plumbing people in Virginia Beach.

Jaysukhbhai K.

Very bad and high attitude staff ever I seen in my life.hhaving no responsibility for their customers and said to me no schedule until 4 to 6 week for your 4 appliances.