Perez Enterprizes

Allyson G.

Wow. 2 months ago we ordered 3 appliances-a dishwasher, refrigerator, and stove, from Lowes. (and THAT is a whole 'nother review!!) Anyhow, dishwasher came in before the other two so Perez came out to deliver and install it. The two technicians informed us that they were unable to install because we needed a special valve and only a plumber could do it. We considered having them leave it with us and we would hire a plumber to do the job, but they said they were unable to leave it if they didn't install it themselves. OK...fast forward a month...after 2 phone calls to reschedule the install, followed up by 2 more saying they were not coming, we finally schedule them yesterday for the delivery and install. We were promised a 9am install so we could get to another appointment at 11am, but at 10:00 still no show. We call the company-they took another appointment before ours because another customer had a leak. We are now furious because we again have to cancel our install. They set another one up for today, 9am. Here is it 10:00 and the technician (not a plumber) just showed up and didn't have the correct materials. He just left to go to Lowes to buy them. Lowes-this is your contracted installer? If you can avoid using this company, and purchasing from Lowes, I would highly recommend doing so.

Patricia F.

I agree with another review that zero stars should be an option! The installation guys are nice, particularly Chuck, but the office management staff is unethical, dishonest and disrespectful--specifically Lynn. They were subcontracted by Innovel who was contracted by Costco. They damaged the appliance upon install and then denied it. They then agreed to install the new appliance free of charge but then refused. If you purchase an appliance from Costco make sure to ask about the installation company--if they tell you it's Perez, refuse the service even if you have to pay out of pocket to use another contractor.

Johan L.

Had to use these guys since Cotsco send us. The guy who came to install seem old and nice. But here is the issue:
The gas range oven we bought from cotsco came with all the connector. He installed and we are suppose to pay for county permit of $77 and that's it. The guy asked to sign in phone, and we signed thinking its 77$ ( no amount was seen) and gave credit card info.
Now the guy goes back to office and charge for the parts. We called office and the lady (rude) says cotsco doesn't provide the parts so they have to use one from the truck . WHICH IS LIE. They aren't going to refund.
I should have seen these review before opening them a door to install my appliance.

Jim F.

This company is a joke and needs to be struck from the list of Lowe's installers. I have wasted my whole day only to be told ,""The technician has run into a problem with the install ahead of me."" I was given a four hour window between one and five!"" It is now 4:44! Whoever answered their phone started raising his voice when I asked for an ETA! I asked why he was raising his voice and he said, ""I'm from New York and we talk loud!"" If I could give a negative star I would! NEVER use these asinine imbeciles! I just got off of the phone with Lowe's corporate she reached out to Perez. The installer showed up at 5:30 in a broken down van. I told him that I had an important obligation and he needed to be done within the hour. He said he would ""try!"" He was late. I told him I did not want him or his company caroming on my property again. Back to Lowe's corporate only to keRn they are the only installer Lowe's uses! So folks, in order to avoid using this arrogant, condescending installation company, AVOID any purchases from Lowe's requiring an installation! I have been loyal to Lowe's and a shareholder since they went public. NEVER again!

Mike L.

Bought a dishwasher from Lowes on April 16th. Perez Enterprizes was selected by Lowes to do the installation on May 11th. They had called the day before to make sure we would be home between noon and 4pm. Nobody had called by 4:30 so we called them and were told the installers were on the way. About 5pm the doorbell rings. They are on the porch with a dishwasher. No greeting, nothing. They immediately developed an attitude when asked to bring the unit in through the garage. After bringing in the dishwasher, it was discovered to be the wrong model in black and not stainless. The only comment they made was ""It looks like I'm going home early today"". They left without saying anything else. I called the office for Perez Enterprizes and explained that the wrong dishwasher was brought out. They said that was my problem and I would have to take it up with the store. The worst customer relations I've ever encountered - no customer service skills displayed at all by the installers or the office. I will be asking Lowes to provide another company to do the install.

Janet S.

Gave one star only because 0 is not an option. This is a horrible company and with horrible customer service. Lynn is rude and will scream at you on the phone. They did not show up for service and when I spoke with them they stated that I had not responded to voicemails. I never received a voicemail from them. The person that scheduled my appointment somehow seemed to be able to reach me though. I called Lowes and asked that they provide a different installer as I refuse to work with a company that speaks to their customers this way.

Tom C.

Went through lowes to get a quote, they had these company call me, they dont do quotes past 3pm on weekdays....what in the hell company doesnt work around peoples schedules, we all work past 5 most days. Also after they waited 2 days to get back to me on a time outside their scheduled time. They then decided to come at 9 pm. Dont go through this company. They cant handle the workload for home depot or lowes. I filed a formal complaint against this company with lowes.

John H.

The WORST experience I have ever had with installers. The guy (Wyatt) was rude from the start, angry at his own company for not providing the materials he needed, and refused to install my gas range. I am disabled in a wheelchair. I am sitting here with two stoves in my kitchen, blocking access to the sink and the silverware. No communication whatsoever as to what the company is going to do. I cannot believe COSTCO allows them to install appliances. If I could give them a -0-, I would. The one item that was installed, he left the trash on the kitchen floor, left the instruction manual in the SINK, and did not give me a copy of anything I signed. I intend to file a formal complaint with COSTCO and others. Stay away from these people. You would be better to pick up and install your own appliances!

Roger C.

(Some of these reviews are for a West coast business.  This Review is for Perez Enterprises, Inc. in Virginia Beach, VA)  We contacted Home Depot to replace a leaking water heater.  They directed us to Perez Enterprises, who quickly called to discuss various models, pricing, and to schedule installation.  I called on a Friday, and the work was complete the following day (Saturday).  The salesperson did a good job of directing me to a properly sized (capacity and physical size) water heater and the crew of two did a great job with installation. Great fast service!

Chuck C.

Kept us waiting four hours for an appointment to measure for new appliances. Our time slot was 3-7, just before a major holiday. We did not hear their call at 6:45 and they canceled the appointment without any apology for wasting our time. The woman we spoke with was very dismissive and haughty with my wife. Would definitely not recommend - there really has to be a better, more professional option out there. No one should be subjected to such treatment.