Penguin Air Plumbing & Electrical

Karen H.

Oh goodness.
Yes. This verifies that this is ybe same company that loses information and does not accept responsibility or tell the truth.
I will not call that number again .
Nor should anyone else

Norra O.

Our AC stopped working Monday morning and after calling around for over an hour (including businesses that claimed to offer same day service), the earliest availability was Wednesday and into Thursday and Friday. I called Penguin Air and, upon hearing my kids in the background, they elevated the service call and were able to have someone out within 6hrs. The representative on the phone offered a discounted membership promotion (which I'm always *super* leery of) but it seemed like a really good option and decided to try it. Jimmy B was our technician and he was/is so great to work with. He informed us that our motor died and installed a temporary motor to get us by until the part was ordered and able to be installed. I have never heard of temporary motors but I couldn't be more grateful that Jimmy had one and was able to install it for us. The new part should arrive tomorrow - yes, I'm submitting a review before the job is even completed because I'm super impressed and thankful - and I fully expect that they will continue to live up to my great expectations.

Give Jimmy a promotion!!!!!!

Marc B.

The installers are great and do good work but the customer service is very poor they do not call back and can only offer apologies i

Kasey K.

RUN!!! DO NOT CALL THIS COMPANY!!

I called to set an appointment for an estimate which was 8 days later as that is all they had available. Not a problem, let's book it for the 7am-10am window. At 11am the day of apt I still had not met with the electrician or received a '30 minute call'. I then reached out to the office to discuss who said 'this is just your preference, they can show up at any point through out the day. So I am expected to not only block off 3 hours for a 30 minute conversation but now the whole day?? Pretty sure I have to work myself to pay for the job needed.

Anyway I am speaking to the office who decided that a 3 hour window is not how business works and wouldn't even let me get a word in to the point were I disconnected the call.

If you want to sit around your house all day to have no guarantee they will show up this is the company for you!! However, other companies will stick to the window given and communicate if they will be late. I will never call Penguin again.

Maddie V.

Michael Rios was wonderful, I have always had good experiences with penguin air and can honestly say they employ some of the nicest hardworking people I've met. Awesome customer service and incredibly reliable and professional.

T C.

Had good luck with the A/C portion of Penguin, so we unfortunately hired the electrical side to rewire our aluminum circuits to copper to make our home safer. Horrible mistake! All three technicians have lied & said they completed work & left our home in a total mess. Quoted 3-5 days & we are looking at a month & still not done. Do not hire Penguin Electrical ever! Purposely deceitful liars!

Steve B.

If I could give this company and the people 6 stars I would. They gave me a quote on my AC and air handler, communicated well, showed up on time, worked very efficiently, did what they said and cleaned up after themselves. My neighbors had their AC replaced recently and it took all day. Mine was completed in a bit over 4 hours. From start to finish it was a great experience. Top to bottom great people.

S D.

Absolutely terrible!! First they showed up with one guy who basically refused to wear a mask in my house after telling them it was necessary. Left the laundry room covered in water and muck after still not fixing the issue. Next day they showed up to my house at 8 AM without telling me or anyone else that they were coming at that time. When we rescheduled they never showed up later that day and had to reschedule yet again. Upon a reschedule the two men who came over to my house made me extremely uncomfortable, invaded my space and asked weird questions about my interior of my home that had nothing to do with the repair such as my pets. They were here for a solid 20 minutes ""using the camera"" to see what the problem was. They left without telling me what they found and later quoted us $5,000 for a repair we had fixed by someone else for $125!!!! THEY ARE SCAMMERS!! If you are a woman who doesn't have a man living with you they will try to screw you over!

Marcia L.

Do not use these people. They tried to charge me $650.00 for a job that should only cost between $100 - $150 dollars. They said they changed out a condenser but did not. Had another company come after them and was shocked on how they tried to scam me.

James O.

I felt that a $346.00 charge for a $20.00 capacitor which took less than 40 minutes to install is excessive. Sean was great the company charges too much for a simple fix. Will not use them again.