Penguin Air Plumbing & Electrical

Briana P.

If I could give -5 stars I would. I called to get a quote on getting a dedicated outlet installed in my garage and moving up an already existing outlet on my wall so I could mount my tv. Guy said seems simple.. Consultant comes without giving any notice or window of time and quotes me $3,300!! We kicked him out the door real quick because we knew he was trying to bend us over with that price and hired a different company who was AMAZING because they were sufficient, did good work, and were honest. Total cost ended up being $690. I send my receipt to Penguin Electric to show them this is how you do honest work and he had the nerve to reply, "" when you're a large company, your prices are going to be higher""... Thank you for admitting that you rob people of their hard earned money because you're a ""bigger"" company.

I would never recommend this place.

Nicholas G.

This company came in & fixed my sink and left my garbage disposal cracked and broken. It is now leaking and they are not being responsible for their actions. Now I'm having to cover hundreds of dollars of repairs.

Ruby M.

If you ever call the business to install an ac/ furnace combination, be sure to get before and after photos.

This company is very shady and don't give receipts, but they're very quick to put on a loan with an out-of- state Loam Company.
We were charged $12, 500.00.
But we're not given any breakdown or cost or receipt.
Next thing we know, we receive loan papers for $ 12,822.50
They installed the furnace, tore out our existing walls, and what was left were holes in the the walls that were left behind.
If you problems with this company, take before and after pictures.
Then call the Better Business Bureau and file a complaint, then call the Registar of Contractors of Arizona and file a complaint with them as well.

They prey on the old people, they initially asked us if charging us $ 16,000.00 would be ok.
High pressure salesman by the name of Chase came to our residence and wouldn't leave until he had us signed up.

Marie A.

Doug the technician came out today and did some electrical work. His service was top notch. He fixed the problem and had us up and running in no time. His knowledge and expertise is to be commended . Thank you Penquin air for fitting us into your busy schedule and sending us your best.

Debbie S.

Called late afternoon on Tuesday about a slow kitchen drain and was able to schedule for Wednesday morning. Easy access to cleanout and had my drain clear and running again in about 15 minutes. I was regularly updated with texts about the appointment, one of which included a picture and the name of the plumber dispatched. He called when he was about 30 minutes away and arrived on time.

Diane P.

This company takes no responsibility for its actions. I was charged $665 for 20 minutes worth of work. They refused to give me a breakdown of cost. It is the WORST! Do NOT use them unless you want to be ripped off.

Chris A.

I hired Penguin Plumbing to do a fairly large replumbing job in my house. The first tech that came out gave me a quote and explained how he would do the job, it made no sense at all but the quote seemed reasonable. So, I told him there has to be another way to complete the job. His supervisor came out and told him how to do it which was in line with my expectation. I scheduled the job to be done a couple of days later. OMG!! They sent the original tech who cut far too many holes in my wall, took all day, didn't actually complete hooking up my hot water heater, didn't know how to install a dishwasher or garbage disposal, and left a pipe on my hot water heater dangling in midair when all the other companies that quoted the job said had to be plumbed outside the house to meet code. When I complained they took so costs off but that didn't fix any of the issues.

Art V.

Be careful that Penguin plumbing doesn't give you frost bite with their $45 drain snaking advertised special.

I decided to try Penguin, because I had already used 3 different manual snakes on my 2 master bath sinks. After disassembling and cleaning out their pvc pipes, I still had blockage. I decided not to rent a powerful, electrical standup snake, but leave it to professionals instead.

So on December 1, 2022 the Penguin plumber, Jair, showed up about 4:45pm, although they had given us a 12-4 arrival window - very dark here and cold back then. He first wheeled in the powerful, electrical stand-up snake and went through the 3 rear, closet wall clean outs. The snake only circled wildly around, behind and through my 2 master sinks breaking the nuts attaching the pvc to the sinks' metal down pipes. Anyway, the plumber was conveniently unable to enter the main drainage - the high wall-positioned clean out - to the septic. After 20 minutes, he stated he needed Matthew, their camera guy, who could ""help send a camera down there [for $250] tomorrow."" I did agree with skepticism, and was not charged the $45 coupon special for his failed attempt. I cautioned Jair that he should repair the split leaking nuts and the 3"" square drywall he chipped out around one of the 3 clean outs. He agreed to do so when they returned.

Late the next day at 4pm the 2 plumbers came to send the camera down. Conveniently, I'm sure to lessen their time tonight, yesterday's guy had now forgotten to bring the new nuts to repair his previous day's sink damage, and obviously wasn't prepared to repair his drywall damage. But he agreed to reschedule these repairs ASAP.

The camera was quickly sent down identifying the home's deteriorating 50-year-old cast iron pipes, which I was well aware of, under the foundation leading to the septic. After quickly clearing the blockage Matthew said, ""You know I love my job and hate my job."" When I asked what he hated, he described the horror of correcting our problem by tearing up our 4-year-old travertine bathroom floors to repipe/remove the cast iron pipes. Of course, I was shocked at this probable ""upsell"" to make Penguin some big money, but was curious to get an estimate and clear facts about how they would fix this. Matthew promised to send the estimate to me by the next day (Saturday). I said, ""don't worry about speed. Get it out next Monday.""

Then I didn't hear anything from Penguin. Two weeks later I inquired about the estimate and un-repaired damage. I was informed I would hear from Penguin and it would be sent out by Matthew shortly. That also didn't happen.

Meanwhile, I've researched the issue and discovered that a much cheaper, simpler, less destructive method exists to repair old cast iron pipes. Many plumbing companies offer more modern technology by pulling a long, flexible fabric tube saturated with self-hardening epoxy through the cast iron. Usually it's installed from one access point and doesn't even require excavation. There was no mention of this process by the Penguin plumbers.

I never heard back from Penguin, so be careful! It's interesting that Matthew talked about the job offers he's had elsewhere, because of the labor shortage here. So maybe Penguin is making up for lost revenue, being unable to keep up with jobs, due to limited availability of employees. Instead they just charge more for jobs to unsuspecting customers. The snaking coupon is a con ""upsell.""

Sent from my IPhone,
Art Veves

Jenn B.

In an emergency, we had this company replace our water softener in September. Last Friday the system failed. Called the office and the ""lady"" that answered the phone was rude and argumentative. She refused to transfer me to manager and never had a manager call me back. Technician that came out Friday assured me that they would bring out a new system. Tech showed up today without the new system. Instead, he wanted to remove the broken system and send it to be fixed. Finally got a hold of a manager and he was rude, unknowledgeable and sarcastic. He refuses to give me his bosses information claiming he did not know who his boss was. DO NOT USE THIS COMPANY!! Not only do they not know what they are doing, I was grossly overcharged for their services.

Michael R.

On August 17, 2022, I hired Penguin Air to remove and replace my entire heating/air condition system to the tune of almost $ 12,000.00. The next day after the completion of work, I notified them that the coil was vibrating and was very loud. The sent a technician out to assess, at least twice. The tech said they would have to contact the manufacturer to get their input. So it has now been 111 days since my original complaint and 96 days since they were to contact the manfacturer. No follow up, other than being told they were at the mercy of the rep. The coil makes so much noise that I cannot hear my tv unless I turn the volume up to loud. My entire wall shakes in my living room. The coil wakes me whenever it turns on. Of course i paid in full for the install and feel i have no recourse. I contacted the manufacturer, Goodman, the were not very helpful, saying I had to contact Penguin.
So I contacted them again and asked for a resolution. I was told a manager would call me, no one has called it's been 3 months. I was sent all the paperwork in an email again?
Useless customer service. No follow up. No call to tech rep. Just a bunch of pos that want your money then they are gone. A guess you would call it a tailight warranty, as soon as you see the tailights the waranty expired