Penguin Air & Plumbing

Anirud V.

Luis from the overflow team was extremely unhelpful and did not know any information about the company, he was not aware of any pricing and was not able to verify if an appointment was cancelled or any other information I asked from him. Once I was able to get off the phone with him I called the company again and another representative picked up and she was able to give me info about pricing, was able to confirm a plumbing cancelation and any other question I asked. Extremely disappointed in the lack of knowledge and customer care from your representative Luis.

John B.

These guys just quoted $900 to replace a small pipe- total rip off!! I would not recommend these guys.

Skip E.

They lie, are late continually, online scheduling does not work, this company is a mess, find someone else.

Todd H.

This company signed us up for a discount plan after we expressed no interest in doing so. When I called to try cancelling the plan, the extremely rude operator told me that there would be a $60 cancellation fee, and that we would be charged retroactively for every discounted service they provided to us. Who the hell back charges for already discounted services? On top of it all, during one such service, the technician referred us to a shady and unprofessional home improvement company that ultimately charged us $10,000 for haphazardly completed and needlessly delayed work that they incorrectly ensured us would be covered by home insurance. This is a company full of gaslighting bullies who do not have their customers' best interests at heart.

Christy W.

They quoted my friend 767.00 to fix two leaky toilets which were due to a rubber seal. He you tubed the problem and fixed it for 13.00 and took him only 7
minutes to do both toilets!! BUYER BEWARE!! Check your options first and definitely don't call these scammers for help!!

Susan R.

I was having problems with my kitchen sink and dishwasher leaking. After an initial repair yesterday the water was still leaking into the dishwasher. I called Penguin Air about it yesterday and they were able to get Shawn and Jackson out this morning. They took care of the problem quickly and efficiently. Shawn answered my questions and was very kind and helpful, as was his assistant, Jackson.

Thank you guys and Happy New Year everyone at Penguin Air!

Cheryl W.

I would not recommend this company for any service! Last June my 84 year old mother's A/C went out. Penguin Air was able to come out first thing in the morning. They didn't ask use what we wanted and since we have never been through anything loke this before, we figured they knew what they were doing. We were wrong! We wanted a new new A/C unit and what they installed was a new heating and air conditioning unit that was so big, it belongs in a house and not a mobile home! the a/c has never worked right (does not cool down the place). They came out and said it was due to a few small holes in the trailer, however those were fixed and it still didn't cool very well. Also the unit was so big, they couldn't get the front door on it and it is so loud my mother cannot sleep in her bedroom. She had to move the her spare bedroom on the other side of her home. Penguin air would not do anything to correct the problem. Now that she needs her heater and it isn't working. We didn't know that Penguin air had put in the heater as well until we called them. It's a bran new heater and it does not work! They have to get a part to fix it! I believe they took total advantage of an old woman and got ride of one of there bad heating and air conditioning units! Shame on them, they sould have put the correct size unit in to begin with and they should have ask what we wanted!

Pat H.

they came and convinced me to go with $77 special clear drain w/ camera.
I had to paid up front...later they left with my drain still clog and no camera inspection.
Fraud alert!!!
THEY NEED TO BE UPFRONT IF THEY CAN NOT DO THE JOB RATHER THAN TAKE MY $ AND LEFT ME HANGING. Accused me of not paying? what? does not fix my clogged drain. 100% Satisfaction Guarantee? let see. PAID IN FULL BUT JOB INCOMPLETE. $77 down the drain and its still clogged. OMG! George Brazil ( If we can't clear the drain it's FREE!!!) would have done a better job and better pricing .

Mimi R.

They installed our new AC unit. Working fine, and then a few years in it stops working. No big deal, we're in Arizona so those units are worked hard. I called them Tuesday around 3:30pm and understandably they couldn't send someone same day. They told me they could send someone the next day ""after noon"" so I'm thinking ok, someone will be by around 1-2pm ish. Come Wednesday, almost 7:30pm (well over 24 hours of 90° in my house) and we have yet to have the technician call with the 30min pre-call. I understand that we are all a little stretched regarding labor, but this is an urgent matter in that it's high temperatures for extensive time and I also have pets to consider. I called multiple times in which they just said, ""you're next on the list"" and ""they know to call you 30mins prior to arrival"".

Thank goodness the outside temps have dropped, or this could be extremely hazardous to our health. Now we're still waiting, currently just in our car since it's now cooler outside with the sun being down.

Heather N.

Negative stars for this bunch of thieves. I bought a brand new full system, promised the world for warranty and now, when some issue has occurred, they just upsell, upsell, upsell and do NOTHING.

Got nowhere with them so I called a Reliable company who is addressing the issue.

The original purchase and install was a fiasco too.

I own many homes throughout the valley, I'm a Realtor and active in the lending industry. I will absolutely share my experience and steer, good honest folks far from this company.

I am not worried about them putting a contract out on me, because they don't honor their contract.