Pendleton Plumbing

Joyce G.

I needed emergency service on the 4th of July, 2018 and was very dissatisfied with their service, technician said he would be at the property within an hour and it was over 1 and a half hours before he showed up. Told him ahead of time it was a tub backing up and the toilet bubbling and thought he needed to sewer rooter out the toilet however he thought it was the sink drain in the bathroom with the problem and he just used his small snake to unclog it. He broke the p trap flange nut and left me with a leak under the sink so had a bucket to catch the leak. Later got a call that evening that the bathroom was flooding again so called another plumbing company the next day and they pulled the toilet and used their sewer rooter and solved the problem. I will never use their services again! They still insist on billing me even though I told them the problem was not fixed they only added more problems with breaking the flange nut! Plus would not take the call in the evening advising them it was flooding again. Would not recommend them to anyone for plumber work.

Crystal H.

Owner JT came out to my house to attempt to get my water pressure back up and going. Nothing was resolved. Problems were actually made worse. Not his fault. Just needs new piping. Which if it was told to me from the beginning I would not be rating them this low. Only now did I get a bill from them. They came out to my location in August 2016. Called office to get resolution for this bill as it more than was quoted to me. Office manager was extremely rude. She started cursing at me when I asked her to explain the charges. Extremely surprised that an office manager would treat customers that way. I work in Retail and would never speak to a customer that way. She proceeded to say that there was nothing they can do as it was my problem and not theirs. The bill is not the issue. I would like to have the service that I was told from the beginning. I will never go through them or refer them to anyone. Solely on the customer service.

Todd F.

Plumber, Trevor, showed up on time and was efficient in his work.

Steve J.

The plumbers are great and do good work. Their office person is rude, can not keep information correct, and does not follow through with what is requested. She will not take ownership of any mistakes, and places blame on others. She does not understand that the customer is right, even when they are wrong.

Also very disappointing with the owner not returning our calls to hear ""our side"" of the story. There are always three sides to a story, yours, ours and the truth....... We will not be doing any future business with this company who has very poor customer servcie.......extremely poor.

Julie T.

Pendleton Plumbing has always done a great job for us at home and the office! Friendly and timely and good rates.