Pelican Plumbers

Karen C.

These guys are amazing! They returned my phone call this morning to tell me they had no one available to come and snake my sewer line until Monday. I called them back and they were able to squeeze me in this afternoon (everything was backing up). I received a quote and even though they were here for over an hour, they honored what they quoted me on the phone, which was extremely reasonable. Max and Lalo weren't going to give up until they broke through the roots in the line and I'm so grateful. They are definitely my go to plumbers from now on. Thank you so much!

Nicole P.

We made an appointment. Fito called earlier in the day to let me know he could be there earlier than the scheduled appointment if that worked out for us, which it did. He showed up on time and was very friendly. He took a look at the problem which turned out not to be a problem at all. I felt really embarrassed for having wasted his time, but he was nothing but understanding and kind about the situation. Thank you, Fito!

Brian L.

I had a jammed garbage disposal, so I made an appointment. Dino was very helpful and friendly. He could have easily taken advantage of the situation and completely replaced my garbage disposal, but it ended up being a quick and easy fix. I'll definitely call these guys for my future plumbing issues.

Laura C.

My son's bathroom (upstairs) was leaking from ""somewhere."" The leak was coming down into the kitchen ceiling and damaged the drywall. Fito came over and after trouble shooting several different areas, he established that it was not a pipe as we had feared. Fito suspected the small cracks in the caulking along the edge of the tub was the culprit. Because Fito wasn't 100% certain of the source, he did not charge us the $175.00 fee for coming out to diagnose the problem. He could have easily charged the service fee, but since he was not completely certain the leak was coming from the small cracks, Fito suggested I silicone the area he identified and if that did not work, he would come out again (obviously). He could have easily charged me for the visit as stated when you call to make an appointment, but he did not.

This company is honest and reliable and I will DEFINITELY be calling them and them only for any other issues that come up. As a homeowner, it's inevitable I will need them again. I am so relieved that I have found a plumbing company that I can trust!
THANK YOU FITO and Pelican Plumbers!!!!!!!
Laura

jason l.

Nothing like coming home from a freezing, wet bike ride to find out you're not getting a hot shower because your ancient water heater finally died. Within a day Keegan (sorry if I got your name wrong) came down. He was super friendly and knowledgable. In just a few hours he left to get the new water heater, removed the old one, replaced the gas valve, installed the new one, all by lunchtime. Thanks!

Elizabeth K.

They don't keep hardware for shower faucets on their truck and it's $175 just to come take a look.

Shannon H.

Wowee zowee! This company takes their work seriously. Needed to install a gas firelog set in a very small 1907 fireplace. I called to schedule an estimate and the women who handle the office (hi Emma and Paulina!) asked lots of questions and checked with the estimator before we scheduled an apppointment. They were very thorough, and when Fito came to do the estimate he was prepared and knowledgeable. He did the estimate (OMG, this type of job is expensive) and gave me a start date early the following week. I was hesitant to schedule during Thanksgiving week, but Fito assured me the job would be done and the fireplace would be functioning and beautiful.

Fito and Luis showed up on Monday morning and were awesome! They got right to work - the scope was complicated and presented some surprises (hello 1907 ash catcher hidden under the floor!), but they remained pleasant and found workable aesthetically pleasing solutions. They had to come back on Tuesday because there were about 2 hours of work left, but they came on time and were very considerate of my need to shop for my holiday prep.

I am very pleased with Pelican - Fito and Luis in particular. Guys, MinBo sends his love because he hasn't left his spot by the fireplace all week!

Joshua K.

Great guys. Came on time and did the work quickly. Used their extra time to check out other plumbing issues around the house. Would use again.

Bono B.

Fito and James came over and did a great job replacing several angle stop valves in my condo. The job required some schedule coordination with the condo's HOA, as the water supply needed to be shut down for a section of the building. We also had a limited time window for the water shut down, so the work needed to be completed during that time. They arrived on time, did the job in a timely manner, and left the job site clean. When I discovered some water leaking from two P-traps that was affected by the job, they came back out and fixed everything to my satisfaction. Fito and James were nice guys, very professional. I would definitely work with them again.

Izzy C.

I hired Pelican plumbers for a sewage replacement project that costs over $7000 in 5/2016. At time of service, my tenant reported to me that she found empty beer bottles around the worker's work station, and expressed her concern, since they are operating heavy machinery and been drinking on the job. Raul the owner first denied it at first, then later on admitted "" the guys did have a beer with lunch"", apologized and said the workers will be ""disciplined"".

On the last day of project, I met the worker in person, who admitted to be the owner's son, smelled heavily alcoholic. When I questioned him if he's been drinking on the job again, he replied ""Lady, this is non of your business."" The job was already done, they know my address, afraid of retaliation, I spared them a negative review.

Now, the toilet they had to removed to do the job developed a crack, my new plumber(obviously I wouldn't hire them again) told me where the crack is located is likely a result from mis-handling by the previous plumber, not from wear and tear, and as the time goes, the crack gets bigger and therefore the leakage did not happen till 4 months after.

I called Pelican to expressed my concern, since their employees were working under influence, and might caused the damage. Now Raul the owner changed their story, said ""Do you know I can sue you for saying that?""

Pelican does not want to negotiate for any repair cost, saying they were not the one that put the toilet back. (They broke the ground and I had to hire another tile guy to fix tiles then put back the toilet).

Ok, I understand there might be 50/50 chance where this responsibility goes to, since Pelican removed it and tile guy put it back, but the way Pelican responded was a total disaster.

1. total disregard to customer service, especially
2. threatening to SUE their own customers for mistakes they admitted previously
3. repeatedly drinking alcohol on the job

proves that this company is not trust worthy and should STAY AWAY.

Or else, you might want to record each of their conversations, because INTEGRITY is obviously NOT something this company honors.

Oh, and also this company thinks me writing a factual honest review would be blackmailing them.