Pelham Plumbing & Heating

Dom L.

They did an amazing job both times I called them. I was left stranded with some other plumbers and I had no choice but to call them and I wish I had known about them before. I strongly recommend using them because they will work to earn your business which is the whole point of getting someone to do a job for you. The one guy was very good, I think his name was Mario B. Also Bob and Greg were nice too.

Ronnie M.

Pelham Plumbing & Heating is TERRIFIC. They are immediately responsive and
consistently concerned. Their workers are knowledgeable, experienced and highly skilled. We are very, very lucky to have them.
.

Daisy W.

I also had a bad experience and found the company to be dishonest and unprofessional. I hired them to change the cartridge for our bathtub faucet and also a toilet leak. At the time, I was told of the hourly charge of $175 and a minimum charge of $300 and I agreed to it.
The plumber J came and he fixed both problems in less than one hour. He did not bring any tools so we had to borrow some from the super. In replacing the cartridge of the bathtub plate, he had to break the tiles, the broken pieces dropped to the tub and caused numerous scratches because he failed to use any protection materials. He then started pulling the metal handle. He used so much force that the metal handle dropped to the tub floor and caused dents on the tub.

We hired a Reglazing guy costing $1000 to do the dent repair and Reglazing. He did a good job but we can still feel some dents.

Even though the plumber spent less than one hour, we got charged for three hours of labor. When I asked for the explanation, I was told that the plumber had to travel from Bronx to Manhattan and he had to stop by a supply store to get parts, he also had to wait in line to pay. That's why they charged two hours for travel and shopping.

The travel time/shopping time charge was not disclosed to me when I called. The final bill came to a whopping $757.

When I informed the company of the plumber damage of the tub, they said that they were going to come to assess the damage but no one ever came. I would warn people to steer clear of this company.

Tom G.

Dishonest and unprofessional company. Didn't keep appointment time and after 3rd call technician finally came. The guy spent 45 mins on our water heater and charged $400 for labor. When we asked what was the issue and why did it cost so much he couldn't give an answer, when we asked if any parts needed to be replaced he said no. We're definitely not working with this company again.

Instead, we'll work with other companies for our plumbing / water heater / boiler / HVAC needs. 2 companies we had great experiences with are: Babuska Plumbing Heating & Air Conditioning company in Pelham (which also isn't cheap, but charges half of what these guys charge and excellent job each time), and IVOR Heating & Air Conditioning company.

I gave them 2 stars instead of 1 b/c they did water heater installation 3 years ago without problems.

Bina C.

The plumber from Pelham Plumbing arrived on time, assessed & fixed the problem with our kitchen sink and everything has been great since. I would recommend them to a friend!

Michael M.

I've never seen a water heater in worse condition than mine!

I heard about Pelham through my friend as I am new to New York City. Pelham delivered very reliable service in a timely manner. Greg was great over the phone and very accommodating with my requests. I will definitely use them again!! :)

Great family owned feel!

Curly H.

What can i say? all the worst things you fear when hiring a technician. I work for a construction management company...something i didn't reveal to these guys when i had them come out to diagnose a heating unit that wasn't working. I work with contractors all day, and i know the games in and out. and i know that sometimes you just can't do much about it if you don't know someone you can trust. i have a technician that usually fixes units in my neighborhood that is licensed and highly recommended, but they weren't available the week i needed them. so i tried these guys out.

so, to keep things simple. these guys were very quick to come out and ""diagnose"" the unit, and collect their fee for the effort. I work with engineers also and already had an idea of what was wrong with the unit, which was simple, not costly and should have been easily fixed in an afternoon. The technician seemed to not even be familiar with heating units like mine, proceeded to troubleshoot in an obviously incorrect order. He left with a diagnosis to replace one of the more costlier, yet technically easy to replace, parts of the unit. i let it slide. but then he proceeds to be unable to find the part to my unit ....for three days..until the weekend...in the winter...but of course they'll be able to come out during the weekend for an extra overtime cost. i let it slide. not finding a part could be technically true if he were a time traveler from a year before the internet and could only get replacement parts from the one or two suppliers you have in nyc. i let it slide. he proceeds to offer to remachine the missing part, a process that would add a couple of more days to do, and get an estimate approaching 2 grand.

at this point, you just have to cut your losses with the hundred dollars you lost getting a diagnosis from someone that obviously isn't interested in fixing your unit.

finally got in touch with the licensed technician i usually get to repair my unit. fixed in one day for less than 300. unit continues to work without incident. make what you will of the facts. maybe these guys are just better with plumbing instead of hvac? i don't know definitely never calling again.

Neomi A.

I had another plumber come a few days before and they spent two hours trying to find the leak with no luck.
But Pelham sent over a young man named jimmy? And in minutes found the problem thank you so much. pelham :-)

Nat R.

Paid for them clean my heating system was told by another company that it has not been touched. Tried to explain that to the owner after yelling at me said he will call back he never called back...

D M.

I spoke to Greg today, and arranged a service call. They were a little back-logged, that is why I took away one star. Their pricing seems competitive. I will post an update once the job is completed.

I ended up calling another vendor, so my experience was limited.