Peaden Air Conditioning, Plumbing & Electrical

Mercedes G.

In 2004, we purchased an investment duplex in Gulf Breeze, Florida. We live in CA and we had a number of plumbers at our property. Peaden was absolutely the best experience that we had in over ten years of ownership. On December 22,2017, I was informed that a constant water leak was occurring at the valve that services the washing machine. My initial impressions were that it would be a simple fix by removing the valve and placing a new one. I made the mistake of hiring a handyman. The handyman looked at the valve and informed me that we needed a new one. Simple fix, right? About an hour and a half later, the handyman called me stating that there was a leak and it was coming from the wall. I asked him how could that be when the leak was from the valve? He stated he didn't know and that a plumber would have to be called to correct the problem. I called Peaden. That day, Fernando from Peaden came to look at the problem. He was honest, professional, and just a real good person. He told me that the copper pipe in back was twisted which caused the leak. He also sent me a photo of the pipe. Fernando was able to fix the leaking pipe and the valve that day. He's a great guy and he really helped us in our time of need. Thank you, Fernando and thank you Peaden!

Avantika H.

Worst service ever. I called and scheduled an appt. for 7/17 and they had cancelled the appointment because there was no credit card on file. They never asked for one when I made the appointment! They did call me, but they called the wrong number, so I had no idea. We rescheduled for 7/18, but we were only available before noon. Had to call and reschedule for a third time and was told they would be here between 8 & 9 am; being the first call of the day. 9:30 came around with still no call. I ended up calling them and told they'd be here before noon. I ended up cancelling and going with another company. Will never use them again!

Karen G.

I contacted PeadenAir Conditioning and Plumbing. I explained in great detail the problem. My house was flooded but I did not know the exact cause and stated it may be clogged toilets. The toilets were clogged but I would have never guessed it would flood my house. The technician came February 21, 2022. Before he began, I had to sign a contract for a total of $438.??. The technician began the work. When he finished he stated the toilets were still clogged. I asked why because I had contacted Peaden's to fix my problem. He stated he had cleared the main drain and that was what the contract stated. I certainly know nothing about a main drain and how it relates to a clogged toilet I was told it would be an extra $200.00 to unclog the toilets. I just knew I had a problem and had requested Peaden's to fix the problem. This type of business is a switch and bait. They fix one thing that does not address the problem and state it will be more cost to actually fix the problem. This is an extremely dishonest company. They may be practicing price gouging. I have sent a complaint to the Better Business Bureau. I do not recommend Peaden's unless you are well versed in plumbing language and the workings of a plumber. But even then you should make sure what you want done is exactly what will be done and the total cost. If not, you may be in my position. Don't use this company!!!

Andrea F.

Beware of this company, they are crooks. Call them out on an air conditioning repair and they gave me two options. One was to put in a new air conditioner and the second one was to do a repair they said they would guarantee for a year. Of course I took the repair and it didn't even last 24 hours. When I called to report it they refused to come back and make it right. Before they did the repair the technician told me that if the repair did not hold they would put that amount that I paid towards a new unit which they also refuse to do and even bumped up the price on their air conditioner $3,000 more than anybody else in town. I spent 6 weeks going back and forth with them on the phone and speaking to supervisors to know avail. I called my credit card company and filed a dispute and they found that they were wrong and reversed the payment. They have since put me in collections and put a lien on my house. This is a horrible company doing horrible work do not trust them there are plenty of other companies to choose from that are Honorable in Pensacola. Don't walk away, RUN!

Kevin T.

Will B. They charge way to much for the amount of work completed. I would advise looking for another plumbing service. Service person gave me a poor answer when I asked if there charge for service was the same as what other companies charge. Stay clear.

Michael F.

I don't think this is a reputable business. I called peaden about my ac having issues. It turned out to be the drain line was clogged. The guy came in and told us that and also quoted us 8K in hospital grade UV lights and said there was mold all over my machine. (There wasn't). I told him to take his stuff and leave and I will unclog the drain myself with a bottle of $5 bleach. Then I left a review for them on google about my experience and they tried to make me out to be a liar about my quote. See the receipts below! Don't do business with peaden, they're trying to take advantage of you.

a b.

Long story short, we scheduled work on multiple occasion, but the latter portion of our requests weren't met with the same ferver as the initial request. We asked for some electrical work to be done (about $2400), the initial appointment was rescheduled 3 times, and the day the work was supposed to be done (today) they called about 2 hours after they were supposed to be here to cancel without an explanation nor an opportunity to reschedule. Now we have to wait and hope they call us back. It's been a piss poor experience.

Adrian N.

Very disappointed with them. They were called out on a Fri night due to plumbing back up. They responded quickly (within 1 hr) and cleaned the lines. They gave me a complimentary camera line cleaning just to ensure they got the lines clean as the original guy did not have a camera. I was told they would call. Come Wed. They hadn't called so I called them and they scheduled it for Fri. All day Fri I stayed home and no one showed up. Then they rescheduled me for Monday between 8-9am. The entire day no one showed up. I even got up early to ensure I didn't miss them. Then they call me about 2pm on Monday saying they needed to reschedule and rescheduled to this coming Friday. Poor business to have clients waiting around.

Anthony R.

Needed an electrician to check wiring at our condo while on vacation. 1st place told me they had a call out of $125 and could get to me the next morning I decided to check Yelp and saw that Peaden had several good reviews. I called and spoke with Vivian who told me she would get someone out this evening and the service fee would be $89 and that would be applied to any work needed. I agreed and Mike Frazier the electrician called within 30 minutes to let me know he would be here soon Mike arrived at 6:30 and worked till 8:00 very professional and clean cut. They ended up charging $150 to replace a bad dryer socket. Considering the time of day and the amount of work done it was a great deal

Miguel S.

The worst. Asked for a service call bc the AC flow seemed less in back bedroom. Technician said everything was fine that the room just held heat. Suggested a splitter and set up another appointment. He then Decided to change a filter in my unit that was behind the units' drain line. 2 days later, we see the drain line is leaking on the floor. Thank god we had to open that closet to get out a broom or it may have leaked for weeks. Called Peaden who wanted to charge us a $250 weekend fee to come back. We had already paid them $90 for the first visit. Said it was just """"a coincidence"""" that it started leaking after they changed the filter directly behind the pipe. Just can't believe in those coincidences. They denied they were at fault. Cancelled their splitter salesman and won't be calling them again. Everyone beware of this company.