PDQ Plumbing

C T.

Pros:

I called PDQ because I noticed my hot water heater was leaking and needed it fixed asap. PDQ was great on the phone and got a plumber out to me in just a couple hours. The plumber came in, fixed the part and was done in just a few minutes. He also recommended someone who could help with the water damage.

The only reason I went 4/5 instead of 5/5 was I felt it was a little pricey for the quick fix that it was. The "fixing" part took about 5 minutes.


--
Cons:

I decided to move my rating down to 3/5 stars. Again, the 3 stars are for the service and professionalism.

They lost another star after I looked up some pricing. When I looked up the part I was charged $150 for on my bill, the MOST expensive one I could find was $30. On average, most cost $15. So, 500-1000% mark up on a part when you're already paying $125/hr (with a 1 hr minimum) and an additional trip charge seems incredibly excessive.

I totally understand having a mark up on parts. I feel companies need to make some money. I would have understood if there was a 100% mark up, but not 500-1000%.

I think it is hard to find a company you trust, especially when it comes to repair work (cars, plumbing, contractors, etc.). I had trust in this company when I agreed to have the leak fixed...because I needed it fixed. After looking up the costs and talking to my grandfather, who is also a plumber in another state, I felt very taken on this deal.

Due to those reasons - I probably wouldn't call them again.

Ariel C.

These are the rudest people I have had to deal with in a long time. Our neighbors are tying their septic to the city sewer system. This really shouldn't affect us as next door neighbors much except PDQ Plumbing keeps parking their trucks behind our cars directly in line with our driveway. When I asked the onsite guy to please not park there, he was less than friendly, but agreed to move the truck. I come out this morning and not one but two PDQ Plumbing trucks are parked directly behind our driveway. When I asked why they couldn't park in front of the house they were working on (because it was totally void of vehicles) I got no answer. In fact I got no answer from the guy except when I turned to walk off and he made a comment behind my back that he refused to repeat when I turned back around. So I called the office number. The woman who said she handled complaints was even ruder. She informed me it was a public street and they could park there. Technically she is correct, but you would think they would be interested in good customer service. Obviously not. She did agree to ask them to move the truck. I wonder how long it will last this time. They also asked to cut off limbs from our 100 year old Oak tree to make it easier to work. We agreed to two small branches. When we walked outside. The branch appears to be snapped off not cut off and sealed. The ends were jagged. If this is indicative of their work ethic, I would not hire these people. Can't wait until our neighbors job is completed

Marty D.

Scheduled service to replace $10 part was grossly overcharged $240 - their reasoning "we have to make money." Sadly, PDQ Plumbing chooses to make money by fleecing their customers.

Julia R.

Home Depot assigned PDQ to install our dishwasher in Austin. I have leukemia thus am high risk for Covid so we requested a vaccinated plumber. The guy who called assured me NONE of their 42 employees was vaccinated and in fact he was fairly certain there was not a plumber in Austin that was vaccinated. How is this animosity towards the ill customer service?

Jamie A.

My commercial building was having a plumbing emergency at 4pm on Friday. I was calling every plumber in Pflugerville, trying to get someone to come in immediately. PDQ claimed they could be there in half an hour, so I stopped calling around and waited for them. An hour later, I called and was told that I should have received a call already from the plumber. 10 minutes later, I did (this is 70 minutes after he was being "immediately dispatched to my location). He informed me that he was just leaving Taylor but could be to my location in about an hour (or more than 2 hours after my initial call). He showed up after 6, removed the clog in the main line, then told me that there was more stuff but he couldn't get it and would need a camera to do anything more. But he doesn't do camera work after hours. Well, it's only "after hours" because you took 2 hours to get here, instead of the promised 30 minutes.

I called S & D Plumbing immediately after and had a wonderful experience. If you were thinking of using PDQ Plumbing, just search S & D Plumbing instead.

To make matters worse for PDQ, they called me Monday morning to get paid - and charged me the "after hours" rates because they didn't start the work until 6pm. The worse experience I've had with a plumbing company.

Roger H.

I used PDQ Plumbing after the snowstorm since our water heater was not working. Tyler was very nice and came out on a Thursday afternoon to look at it. He came to look at it and determined that the gas valve needed to be replaced. That Friday he was still trying to locate a part he advised if the supply house was open on Saturday they would come and install. I did not get a call Saturday or Monday so I followed up Monday afternoon. He let me know that they had to order the part. He sent one of his techs out to see if they could light manually which they could not do. Tuesday and Wednesday there was no communication so again on Thursday I had to be the one to follow up. That Thursday we finally got the part installed but when it was installed they noticed that when they tried to light it manually they broke the thermal cutoff switch. They advised that they would come back out to install that at no charge the next day. They never came so again I reached out to them the next Tuesday and he advised that he had to order. That was on Tuesday March 2nd. I have not heard anything back so I text on Wednesday March 17th and have not gotten any responses. I totally understand that they were swamped after the storms but no communication is so unprofessional as well as stating that they would be coming back to install a part that their employees broke. I would not recommend them at all.

David B.

PDQ is EXTREMELY responsive and I couldn't be happier with the customer service. The are courteous and knowledgeable! I had a line back up in my yard, and once they came out discovered it was something the city should handle. They made the recommendation when they could have charged me $200+ to fix it instead. As a follow up Tana sent me a text message to make sure the city came out to fix the problem. If I EVER have a need for a plumber again PDQ will be the ONLY company I call!

Thanks so much you guys! You are great!

J S.

We were quoted one price for a faucet replacement and the popup drain. After they replaced the faucet, said it was extra for the popup, which they said was never part of the quote. THEN, after some difficulty with the popup, charged us extra for removing the base to get to the pipes.
We will never use this co. again. We ended up paying $180. more for just that faucet popup than the original quote. I noticed much later that they had chipped off a small piece on the underside of the pedestal sink base they had worked on.

Jim A.

I've been a Realtor in the Austin metro area for 20 years and have recommended or hired too many plumbers to count for clients or my own needs. I hired PDQ for a recent job in Cedar Park for a relocation client, a home seller who lived out of state at the time of the work.

The home was vacant. The contract job was $1,650 to replace a difficult to reach 10ft section of pipe. They got right on the job, which is why we hired PDQ; they were able to start almost immediately. That, and they were recommended by another agent in the transaction.

The work was completed quickly, however PDQ made no mention that it would be our responsibility to call the gas company once the work was done and post City inspection. I'm not sure if that is a City requirement or just the way PDQ does business, but in any event they left a vacant home in cold weather with no heat and clients thinking all was well. It is my fault for assuming the gas would be left on when the work was completed, but a word of warning would have been super helpful. Thankfully the freezing weather had passed the weekend before, or what was simply an inconvenience to the new owner could have been a more serious issue.

PDQ also left the section of gas line removed on the garage floor and indicated they do not clean up unless paid extra to do so when asked about it. Also a surprise and also something that could have been avoided if mentioned; my client would have gladly paid as time was of the essence at that point.

I'm not saying there was any breach of the contract, as the contract for the work doesn't address my complaints. But I'm confident I can and will do better with another company next time I need plumbing work competed. In doing business this way they left a bad taste with me, the new owner, and owner's representative.

David W.

I first used PDQ plumbing in 2004 when my wife and I opened The Studio Kitchen in Round Rock. I was my own general contractor on building a commercial kitchen and with a limited budget I wanted to deal directly with my plumber and not some big corporation. Danny and his wife Tana were personally involved in everything that was done. It was a major job and all went off very smoothly. When a previously installed hot water cylinder went out a year or two later I called PDQ again and the experience in getting it handled was equally good.

Then in 2012, we decided to make some major changes in our kitchen layout and I called them back again. This time Danny and Tanna's son was now an official (fully qualified) part of the team.

They came in and started work once our chefs were gone for the day and worked all through the night and had it all completed the next morning! The work was beautifully performed and everything works perfectly. I am really, really pleased.

If you are looking for a smaller, family owned business where you can actually talk with the people who will perform the work, I can highly recommend PDQ Plumbing.

Daniel Bezden
www.thestudiokitchen.com

Follow up review on 5/1/2013

Yesterday our hot water heater at home decided to finally "give up the ghost". I made this unfortunate discovery at 7 am - as I was about to have a shower... I called Tana at PDQ and she had Tyler and Curtis out right away. By noon, I was able to enjoy hot water! Smooth, competent work. Again, they showed that you can rely on them to get it done.