PDQ Plumbing

Jena M.

Like many others it seems, I too had an absolutely horrible experience with PDQ Plumbing. I hired them to get help with low water pressure and was told that a new water line would solve the problem. Not only did it not solve the problem, but they destroyed my yard in the process and failed to get the permits cleared for their work. I've never felt more taken advantage of in my life. They failed to communicate accurately (ultimately I believe they directly lied) on what they were going to do in the process and were horrible to work with once things went south.

Based on my experience, I would describe PDQ Plumbing as untrustworthy and deceitful. I would highly suggest that anyone looking to do business with them to do your research. Contact the Texas State Board of Plumbing Auditors and ask to see any and all complaints made against PDQ in the past. It's your right as a consumer to do your research. You should also look at individual county court websites. You'll find that PDQ has been taken to court several times in the past (something they openly admitted to me at the end of this nightmare). There are so many options out there when it comes to getting plumbing work done. I would STRONGLY suggest you consider someone other than PDQ Plumbing.

Tommy T.

My commercial building was having a plumbing emergency at 4pm on Friday. I was calling every plumber in Pflugerville, trying to get someone to come in immediately. PDQ claimed they could be there in half an hour, so I stopped calling around and waited for them. An hour later, I called and was told that I should have received a call already from the plumber. 10 minutes later, I did (this is 70 minutes after he was being "immediately dispatched to my location). He informed me that he was just leaving Taylor but could be to my location in about an hour (or more than 2 hours after my initial call). He showed up after 6, removed the clog in the main line, then told me that there was more stuff but he couldn't get it and would need a camera to do anything more. But he doesn't do camera work after hours. Well, it's only "after hours" because you took 2 hours to get here, instead of the promised 30 minutes.

I called S & D Plumbing immediately after and had a wonderful experience. If you were thinking of using PDQ Plumbing, just search S & D Plumbing instead.

To make matters worse for PDQ, they called me Monday morning to get paid - and charged me the "after hours" rates because they didn't start the work until 6pm. The worse experience I've had with a plumbing company.

Brandon G.

I've been a Realtor in the Austin metro area for 20 years and have recommended or hired too many plumbers to count for clients or my own needs. I hired PDQ for a recent job in Cedar Park for a relocation client, a home seller who lived out of state at the time of the work.

The home was vacant. The contract job was $1,650 to replace a difficult to reach 10ft section of pipe. They got right on the job, which is why we hired PDQ; they were able to start almost immediately. That, and they were recommended by another agent in the transaction.

The work was completed quickly, however PDQ made no mention that it would be our responsibility to call the gas company once the work was done and post City inspection. I'm not sure if that is a City requirement or just the way PDQ does business, but in any event they left a vacant home in cold weather with no heat and clients thinking all was well. It is my fault for assuming the gas would be left on when the work was completed, but a word of warning would have been super helpful. Thankfully the freezing weather had passed the weekend before, or what was simply an inconvenience to the new owner could have been a more serious issue.

PDQ also left the section of gas line removed on the garage floor and indicated they do not clean up unless paid extra to do so when asked about it. Also a surprise and also something that could have been avoided if mentioned; my client would have gladly paid as time was of the essence at that point.

I'm not saying there was any breach of the contract, as the contract for the work doesn't address my complaints. But I'm confident I can and will do better with another company next time I need plumbing work competed. In doing business this way they left a bad taste with me, the new owner, and owner's representative.

Trey W.

Excellent work by an excellent company. I called to have some repairs done on our leaky toilet and the entire process was efficient and professional. I called and got an appointment set up for the next day, Curtis came out on time and diagnosed the problem within minutes. He went and got all the materials he would need to get it fixed and had the issue repaired within an hour or so. Not only did he have it repaired but he left it in better condition than it was before which I really value. I highly recommend this company to anyone looking for any sort of plumbing work.

Jo Ann C.

Called them at 5 pm Friday and they gave me an appt on Saturday around 10am to noon. Very happy that they were able to get me in on short notice. Tyler came out around 10:30 and did a very thorough examination on my plumbing and even showed me other things that needed to be worked on that did not involve plumbing. He was honest about the work he needed to do and told me that I just needed it done on the near future. He was nice enough to not charge me the hourly rate and only the service call . I will definitely be using them on the work I need to get done . I highly recommend them for your plumbing needs.

Curtis K.

Highly recommend these guys, had a great experience with Travis, Chris and Justin, thanks guys. Needed a hydrostatic test and pipes scoped with camera. They were extremely professional, helped me understand the potential issues and options, and were very meticulous and thorough. Highly recommended.

Brandi M.

Had a small leak in the front yard. Didn't know what kind of problem this leak was coming from. My husband contacted PDQ online and they called back **quickly** and was able to get a plumber out the next day (Saturday!!). The plumber explained everything that was going on to my husband and showed him the leak. If I recall he was a owner son. He was extremely mannered and would say call my husband sir. He was able to run to Home Depot and get some supplies. Fixed in a few hours and then a finishing crew came to tie up loose ends. He explained a lot of information to us. His quote was close to the original quote. Seems like around here, you got to love a company that actually calls you backs and does a good job!! Highly recommend these guys.

M R.

We were quoted one price for a faucet replacement and the popup drain. After they replaced the faucet, said it was extra for the popup, which they said was never part of the quote. THEN, after some difficulty with the popup, charged us extra for removing the base to get to the pipes.
We will never use this co. again. We ended up paying $180. more for just that faucet popup than the original quote. I noticed much later that they had chipped off a small piece on the underside of the pedestal sink base they had worked on.

Wade W.

I called PDQ Plumbing on the recommendation of a close friend due to a major clog in our kitchen that was spilling out of a drain pipe in our garage closet. The guys that came out and I informed them that my father-in-law (a retired handyman) was unable to free the clog with a 20 ft sewer snake. They proceeded to use an auger and came to me indicating that they could not go any farther because our very old cast iron pipe had been damaged.

The guys informed me that this was very serious and there was no other solution than to replace that area of pipe. I was then informed that there were only two options - to dig up the concrete slab and go that way - or to tunnel under the house and reach the damaged pipe. I was encouraged to go with the more costly (but supposedly faster) choice of tunneling. They told me that they would not have to pull a permit (which would be the case with the concrete; a process they said could take months) and while the cost was very high, it would be done in a week or so.

Bottom line is they wanted to charge me around $5,000 to tunnel and replace the pipe without any confirmation but the plumbers "instinct" that it was broken. I told him that I would like to have someone else come out for a second opinion. At this point I got a polite but hard sell that they "were the cheapest we would find" and that any other plumber would come to the same conclusion and charge more.

I promptly called another plumber who came out and within a half hour discovered that PDQ COMPLETELY WRONG in their diagnosis. Not only was the pipe not broken, PDQ did not bother to notice (or ignored) that the pipe goes down and to the right, so they were hitting the pipe wall, not a broken area. The other plumber fixed the clog very quickly through the clean out and charged us $175.

PDQ was horrible and lazy with no problem scamming me into a very costly and unnecessary repair!

Dawn S.

Scheduled service to replace $10 part was grossly overcharged $240 - their reasoning "we have to make money." Sadly, PDQ Plumbing chooses to make money by fleecing their customers.