Paws Plumbing

Carol B.

Great service. I bought new faucets to install in my bathroom. Immediately I got a response from Paws plumbing. They sent a plumber out by 9:30 same day. His name was Zabdiel. So nice and Very knowledgeable. Gave me a reasonable quote. Zabdiel found old hookups under my sink and suggested they be repaired so fixture wouldn't leak in the future. I was happy he saw that. Price was still reasonable. Now my faucet is in and a first rate job it is. I'm so happy with Paws Plumbing and Zabdiel, I'll definitely recommend them.

Fb S.

We had used PAWS plumbing a number of times and found them to be fair. However, we had one employee that recently came to our home and immediately started upselling. A BIG talker--- a lot about how much he knows about everything. Talked us into ""helping"" us by doing a side job that wouldn't cost as much money. We are old and have a limited income, so we agreed. BIG MISTAKE! Not only did he do an inferior job (as told to us by other plumbers we had here to check his work), but then he never showed up to fix it. We called twice on the day he was to come fix his mistakes and twice he said he was at Home Depot getting supplies and would be over shortly. A complete lie. It was our decision to go ahead with the side job so we can't really fault PAWS, but as a warning, do NOT let their employee by the name of Zabdiel (Zaby) near your home. He basically took a big chunk of money and ran.

Sarah W.

They cancelled a job day-of. It happens. When they re-scheduled I had a 12-2pm window. 12pm came....1pm...no communication. I called the office and was told the plumber was on a lunch break. That's totally fine! As long as you tell me. I suddenly got for four calls in a row around 2pm. I called back and the plumber in question seemed drunk. He was slurring his words and not making any sense at all. He said he didn't have my phone number. But we were talking on the phone? So strange and bad vibes. I had a bad feeling so I asked if he knew my address, and when he read it to me, it was the wrong location. So I corrected him and nervously awaited a seemingly incompetent plumber. Then, half an hour later, he called to say he was ""here"" and continued to read me the wrong address again. I told him not to bother coming. I had wasted hours waiting for him and couldn't wait any longer.

I rescheduled my whole day TWICE to meet with them and was incredibly frustrated. Called a different service who came out no problem and fixed it for much cheaper anyway. Do not recommend.

Emily H.

Robert Goins of Paws Plumbing is simply PHENOMENAL!!!! He's seriously one of the best plumbers I've ever known (& I'm a Realtor, so I know many). He is THE BEST when it comes to tricky & large jobs for sure.

I own a salon suites concept in La Jolla and we had toilet backups for 8 months. My landlords' Property Manager brought out multiple unskilled plumbers who took 2+ months incorrectly identify and another MONTH to incorrectly repair/replace a break in a drain line (cause of backups).

I knew Paws could identify the break on the spot (because I've helped clients have this same thing done many times), so I begged for months to bring them out. Landlords spent $10K+ on the bad plumbers ""fixing"" the break, but it was unsuccessful. They'd put an improper fitting connecting new PVC to existing cast iron. A fitting they shouldn't have used underground. Toilet fully backed up again within 1 month. Landlords finally allowed me to bring Paws out. Robert & Taylor found the issues (2 more breaks & the improper fitting) in about 10 minutes and they fixed it within 5 days or might've been 4 (including jackhammering a ton of concrete flooring and repouring level concrete). They were our saviors after 8 months of nonsense and rarely being able to use our toilet.

I trust them with hydrojetting regularly now too. And they're very informative when they do a sewer lateral / drain scoping inspection.

Robert & Taylor are AH-MAZING!!! I trust them with everything now & request them when I call. Super smart guys, funny & friendly. Cannot say enough about these awesome plumbers & humans

Christina J.

I dropped a soap dispenser in my sink and cracked it. One contractor said they would have to rip out my countertop and install a new sink. Paws Plumbing offered a free visit consultation and Michael and Jake came. Since it's an under mount sink, they helped me order a similar one online to fit my vanity. Michael came out and did the work. I'm so thankful for their honest service and good pricing.

Karen B.

The employees who came out to my condo (#306) today were polite, professional and friendly. The worked efficiently as a team and were sure to clean up after they were done. I asked questions about the work they were doing and they provided answers and information.

Pamela O.

Extremely rude and argumentative plumber who refused to wear a mask though the other two plumbers courteously and respectfully wore masks. Paws posted that they keep their customers and employees safe...this is counter to what I experienced.

James S.

Paws worked out great. A fair estimate and good experience with Michael who did the estimate and later the install. Things got very complicated because the Kohler tub cracked after installation and they helped me thru the process of working directly with the Kohler Co. since I supplied the tub and had it delivered. After Kohler replaced the tub and reimbursed me for the install labor, PAWS came back and did the removal and reinstall. The final visit by Michael was to do the final trim-out on the shower faucet and tub filler which went very well. This was a new bathroom and they had to get into the crawl space to do the connections. They also did the toilet and sink install. Highly recommend them after all that. They showed a lot of patience and experience on this project.

Walter S.

Rule of thumb when hiring a plumber -- always get an understanding of their rates before they show up! An experienced licensed plumber in San Diego gets around $35-40 an hour by their employer. I've been hiring plumbers and gladly pay $80-$140 per hour due to overhead, insurance, and profit. No problem.

The danger is when you hire a company that offers free assessments without making it clear what they will actually charge. Here at Paws there is no published rate sheet or hourly rate. What they do instead is charge by the ""job"" -- in essence a flat rate. So if the job is to say to fix a faucet.... The price is $260 for example even if it's a ten minute task or a two hour. Period.... no exceptions etc.

I was blindsided when they arrived to fix two issues. One cost $360 and it was maybe an hour job and a few parts. It required replacing some piping so I didn't complain even though it was pricey. But when they quoted $460 to repair a faucet, I choked.

I examined the faucet and it was brand new but defective. So we went to pick up a new assembly. I then asked how much to just replace the faucet - two water connections (ten minutes) and one drain reconnection (ten minutes) and maybe another ten minutes fooling around for a max of 30-40 minutes. Well the price is fixed at $260! Didn't matter if it took 30 minutes or 3 hours. I honestly expected $150 or so at the highest!

I called the owner to complain. He was quite friendly and at first was trying to help solve the problem. But he still quoted $260. Balderdash! I cry! He claimed warranty and insurance. I laugh. I hang up and say goodbye forever to the folks at Paws.

My attorney, accountant, physical therapist - all professionals don't charge by the job lol . They charge a fair value by the hour. Paws is clearly got a good game going on -- for Paws. Not for you.

Paws is making a fortune in the plumbing business it seems. Based on an age old marketing technique. When someone gives you something for free, one always feels obligated to return in kind. I felt very obligated and went ahead on the one job. But I held in reserve my decision on the second until I fully understood what's going in here.

My only recommendation to Paws is to fix their crazy flat pricing so it's competitive and fair. It's malarkey at these rates.

I'd avoid this one.

Devonnee V.

Third time and Third excellent service. Left a message around 6 am that my kitchen drain line separated again. I knew to shut my water off. Will called me back at 7:30 and got Michael over here by 8:30. Awesome service as always.