Paul's Plumbing Service

David T.

I wasn't expecting free work, never did, when I asked about backfilling, I was told ""several hours and a week out"". That made me feel like my feet was held to the fire. Several hours? When you called for payment, I was at work and told you I would call you back when I got home, which I did. I got voicemail and left a msg. When I talked to you the next day, you said you were busy with your favorite ""Steelers"" Monday night football and was to busy to come to the phone. Holding payment?....please. Nobody mentioned anything about rescheduling or emergency rates and I was getting a deal with regular rate, all I know is that when I was told he was coming out to do the repair and was a no show, phone went to voicemail and left me scrambling for another plumber. Of course I want to save money, doesn't everyone? But I wanted a professional job done in a professional way. I'm a union worker and only expect a professional job. I never mentioned I wanted to save and asked what I can do. You just assume because I initially dug up the leak that I could do further digging to help you out, wrong. I pulled the dirt away and once I saw the pipe going further into the earth, it was time for a professional. The only digging I did was before I decided to call, for Paul to say : ""told him to dig up which he did"" that was done before they arrived, not because he told me to. That's just a bold outright lie. And for you to say I held payment until the boxes were replaced is another bold outright lie. The only thing I wanted done by you was to replace the cement box around the main that your company pulled out and left out. Not the ""boxes"" that I had removed as you are implying. Pipe exposed for a day? Really? It was underwater when I got home. I'm not even sure it's been cured correctly. I did not expect you to clean up any mess that I created as part of the original cost as you state, I only wanted cleaned up what you tore apart. I believe the leak was caused by the way the boxes were installed initially 18 years ago by a contractor, which is why I asked how much you would charge to reinstall them correctly. I was not withholding payment, I paid you at the earliest convenience while I was at work. There are days that I am extremely busy and there are days that I'm not. For you to insinuate that I held payment is prejudice. You were very defensive when I asked when you were going to come back out and finish what you tore apart. You weren't the one that came out and did the job, maybe you should talk to your employees and figure just what is going on on the job site. Nobody explained that you were rescheduling any work to facilitate my repair or that my repair normally constitutes an emergency rate. All I was told was ""I'll be right out"", which took two days. And you did help, but we did have water, I just had to turn it off and on at the curb which was a big inconvenience. So for you to say we had no water is another lie. It's all in my original statement. So let's recap all the lies:
1)""had no water"" we did, just had to turn it on and off at curb.
2) ""went over personally to fix"" was that you or Josh? never talked to you until you wanted your money.
3)""told him to dig up pipe which he did"" that was done before I called you. Not because you told me to
4)""was holding payment"" when did I ever refuse to pay you?
5)""he expected us to clean up that mess that he dug up as part of original charge"" I at no time ever said that I wanted it all put back together at no further charge, never. I only wanted what you pulled apart put back together, which you didn't, and I still paid you. Yes, paid you. For a job that was uncomplete. And here we are. Good luck.

Chris L.

I wish I could tell you what my service was like, but it never happened. Memorial Day weekend on Saturday: I tried changing the seals in my shower control and broke it clean off. I had turned the water off prior, so no mess. Figured how to cap it so I could turn the water back on Sunday morning. Called Paul's at 3pm Saturday - I didn't know it was an answering service - who told me someone will call me back. I called 3 hours later - still answering service. The yellow pages ad says ""We Respond in Minutes"" which is what I wanted and very much needed. Nothing until Tuesday at 8 am. That's 65 hours later, or 3,900 minutes. I asked for a 3pm appointment on that Tuesday, Josh told me they don't start shower control jobs that late. I let him know everything was ready and he just needed to soldier 3 joints to make it work. Josh said he would talk with the guys and get back to me. Never called back. False advertising at it's finest. Big disappointment.

Rj S.

Great service! Left message after hours and Josh responded first thing the next morning. They were able to fit me in same day for a nasty clogged drain that spewed water in our rental basement apartment. Professional, friendly, effective and although plumbing always seems pricey, the cost seemed quite reasonable. We will definitely call them the next time we need service.

Nancy H.

These guys ripped my mom off. They charge by hour and milk every minute. You would wonder how they sleep at night taking a senior to the cleaners.

Malia P.

Amazing service, i had a leak in a water line in the basement after attempting to fix the problem myself and in the process making much worse i called Paul. He squeezed me into his schedule that day and solved the issue very quickly. I will nor be using any other plumbers in the future.

carolyn h.

I would give 10 stars if possible. I called the first time for a clogged sink for my mother. They came out the same day and were just wonderful. Josh called me on the phone and told me the situation and that he needed to replace some pipes etc. and would be back the following day. He did, everything works great, and the prices were very reasonable.

I called a few weeks later about getting other work done. Josh answered the phone and said he would come over now. Wow, unbeleivable, I never expected such quick service.

A third time I had to call for another issue. The issue turned out to be much larger. Josh is so nice and helpful, he called mold (also coming same day) and critter experts, and said he can help me take care of getting the issue resolved.

I really appreciate all of the great work, fast service, communication, and affordable prices. Thank you, Josh!

Michael S.

Had Paul's plumbing come out to look for a leak that have in my house. I was at work and my mom was at home. They showed up early and we thought that it was great because they where fast at responding. This is where it went downhill. My mom asked them if it was going to cost to look for the leak and they told her no because it was going to be a quick check. They checked and couldn't find the leak and said that we need to get a leak finder out to find the leak. They then told my mom that there check will cost us $150 and we had to pay then. My mom can't make decisions like that and fell into their trap and paid them. They are a scam and took advantage of a elderly person. This is horrible to do this and I am not happy at all. What kind of business you running that you tell someone that it was free and then charge them. Horrible business!

Kitty O.

I had a failing water heater on a freezing day when it was difficult to get a plumber to respond. Paul squeezed me in, rushed over, did a terrific job and was pleasant and efficient. Highest recommendation.

Denise S.

On Sunday morning of Thanksgiving holiday weekend, I heard a noise in my wall. A pipe rattling. Tried to find source, but everything appeared fine. However, when I looked at my water meter, the counter was ZOOMING. I shut off the water to my duplex - which meant neither I nor my tenants had water. I started calling plumbers who's websites promised 24/7 service. For the first 15 calls, I got: no answer, voice mail, or hesitant promises to send someone in a few days. I finally called Pauls. Josh answered my call and came on a holiday weekend! He found several inches of water in crawlspace. He explained the water would have to be removed before repairs could be made. When the crawl space was dried out, Ben and his apprentice came, found the problem, and fixed it to my complete satisfaction. I'd recommend Pauls Plumbing to anyone.

Greg W.

I'm a contractor and used Paul's plumbing to hook up a shower pan. They didn't do it right, it leaked and caused sheetrock damage. When it came time to settle on my repair labor, Paul refused to cover my full costs, was quite rude in telling me my time is worth less than it is.

He was argumentative and difficult.

They also got plumbing cement on the cabinetry and were poor at following instructions and follow through.